We've helped Charlotte look its best for over 30 years. Each week, thousands of beautiful garments are entrusted to Elite Dry Cleaners. It's a responsibility we take seriously. We want every Elite customer to know his or her clothing will be treated respectfully, carefully, and attentively. It's how we've built our dry cleaning reputation as true professionals in Charlotte and the surrounding communities.
We participate in Eco-friendly practices. That means we use the safest products for your clothing, your home and your family. We don't use perchloroethylene. We're not just environmentally friendly. We're friendly! We take great pride in great customer service. Our staff is trained to offer a personal touch that makes you feel welcome each time you come into one of our stores.
We participate in Eco-friendly practices. That means we use the safest products for your clothing, your home and your family. We don't use perchloroethylene. We're not just environmentally friendly. We're friendly! We take great pride in great customer service. Our staff is trained to offer a personal touch that makes you feel welcome each time you come into one of our stores.
Services
Leila Helms and Cheri Fee co-own Elite Cleaners. Originally Sno-White Cleaners, the women inherited the business from Bill Fee, father and husband of the two women. They decided to re-focus the operation on premium services and attention to detail which was important to them. Leila and Cheri believed that the newly named Elite Cleaners had much to offer clients in the Charlotte area.
Elite Cleaners also cleans fine bed linens and comforters to provide longer life to the linens. You spent years dreaming of it, months looking for it, and the most important day of your life wearing it. From wedding dresses to family heirlooms, we offer professional cleaning and preservation services for all delicate and cherished garments.
You spent years dreaming of it, months looking for it, and the most important day of your life wearing it. At Elite Cleaners we are dedicated to helping your wedding gown lasts as long as the memories of that special day. Minor alterations and complete fittings are offered to our brides along with beading replacement and lace repair.
Elite Cleaners maintains a complete alteration and tailoring service. Whether you need a button replaced, a zipper repaired or replaced, or a drooping hemline evened out, Elite Cleaners can alter your garment to your satisfaction. All alterations are completed to your specifications. Elite Cleaners is Charlotte's premier dry cleaning service.
Marlene, a former tailor and seamstress with Nordstroms' Rack, is available to provide custom tailoring and alterations. She will be at our Old Towne Village location on Mondays, Wednesdays, Thursdays, and Fridays from 10am - 4pm. Visit her at our Olde Town location or call to schedule an appointment or fitting.
Reviews (17)
Lisa S.
Dec 23, 2021
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I have been going to Elite Cleaners for 8 years even though they are no longer near my new residence. There service is superior and I wish I would have writte a review about how great they have been.
The other day I went in, and the staff had changed. The new staff, ( 1st initial M), is just not the same. She is either outside smoking, on her way to smoke or just come in from smoking, not what I want to see around the clothes I just paid to be cleaned. The other day she basically told me to go somewhere else as my sweater I needed sooner than later would take an entire week to get cleaned
The other day I went in, and the staff had changed. The new staff, ( 1st initial M), is just not the same. She is either outside smoking, on her way to smoke or just come in from smoking, not what I want to see around the clothes I just paid to be cleaned. The other day she basically told me to go somewhere else as my sweater I needed sooner than later would take an entire week to get cleaned
M. C.
Dec 11, 2021
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We have used Elite Cleaners for years, the staff is always friendly and helpful.
My son came in town and needed his shirt cleaned for an in-office meeting in 2 days. I couldn't make it in on the evening of it's delivery and mentioned that I would stop in first thing in the morning. Dawn came in early the next day to have it ready for me, I couldn't believe her kindness - and efficiency - she had it ready when I walked in the door!! Most excellent customer service and consideration!!!!!!
My son came in town and needed his shirt cleaned for an in-office meeting in 2 days. I couldn't make it in on the evening of it's delivery and mentioned that I would stop in first thing in the morning. Dawn came in early the next day to have it ready for me, I couldn't believe her kindness - and efficiency - she had it ready when I walked in the door!! Most excellent customer service and consideration!!!!!!
Charles H.
Aug 27, 2021
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Kevin Sims
Aug 04, 2021
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Matthew D.
Jul 24, 2019
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I always get my clothes dry cleaned at Elite Cleaners near southpark mall. that place is really nice with great employees, my clothes are always ready quickly and in good condition.
I needed some shorts altered, it was a pretty tough job and I knew that. That store told me to come to the Carmel Commons location bc thats where their seamstress works out of. I went down there into this dingy store and it was just a different experience.
These shorts are extremely expensive and I was getting a lot done to them. I knew that it was going to cost a lot to do what I needed. My issue is that they never
I needed some shorts altered, it was a pretty tough job and I knew that. That store told me to come to the Carmel Commons location bc thats where their seamstress works out of. I went down there into this dingy store and it was just a different experience.
These shorts are extremely expensive and I was getting a lot done to them. I knew that it was going to cost a lot to do what I needed. My issue is that they never
Susan K.
Nov 28, 2018
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The Stonecrest at Piper Glen location is unparalleled in its professionalism and service excellence. I am an extremely particular person who dry cleans many expensive items often, and NO ONE rivals this location's excellence in any regard. The best high-end dry cleaner in Charlotte hands down. As an additional bonus, I personally look forward to seeing the employees every time. Thank you guys at Stonecrest for making this out of the way drive for me worthwhile over the years!!
Terry J.
Jul 05, 2018
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Terrible Customer Service
I took a 7 year old prom dress to the Stonecrest location a while ago. Stains were gone and while it was over $20, I felt that was fair.
I took 2 slacks, 2 shirts and a dress to the Carmel Commons location early 7/3. I was told they would be back after 6:30. I arrived just after this time and no clothes yet. I came back 15 minutes later and still no clothes. Fortunately my husband wasn't going out of town until the following Friday (they were closed 7/4) so I came back Thursday around 11:45. The store had a note on the door that they would return soon. I
I took a 7 year old prom dress to the Stonecrest location a while ago. Stains were gone and while it was over $20, I felt that was fair.
I took 2 slacks, 2 shirts and a dress to the Carmel Commons location early 7/3. I was told they would be back after 6:30. I arrived just after this time and no clothes yet. I came back 15 minutes later and still no clothes. Fortunately my husband wasn't going out of town until the following Friday (they were closed 7/4) so I came back Thursday around 11:45. The store had a note on the door that they would return soon. I
Ileno Z.
Jun 02, 2018
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Used the location in Carmel Commons for the first time and LAST time took in 3 suits with a bunch of shirts 2 suits and the pants came back the 3rd only the pants came back but not the jacket they are sticking with their total piece count story and that I must have been mistaken and didn't bring the jacket in or "I lost it traveling" if you use their service make sure you have a count of everything piece by piece as they have no fault in their process
Lesley DeSessa
Oct 29, 2017
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The Google by business account says you're open until 7pm. Your website says you're open until 7pm. When I call, you say you're open until 7:30pm. It's important that I'm business that there's a consistent message. I highly recommend that you update your online platforms so you're not misinforming your customers.
Kat K.
Jun 25, 2017
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New to Charlotte and like another review said this dry cleaners in a good location so assumed it was nice. Not too many places motivate me to write reviews. If I could choose -1 stars I would. There was no one there so this should have been a sign. Dropped off my husbands shirts and a few of my things. We were shocked when the bill was close to 300 dollars. We lived in DC and could dry clean 2 times the amount of clothes for 300. If you want to preserve your wedding gown this is the place. If you want regular dry cleaning weekly save your money and don't go to this place!
Jen M.
May 13, 2017
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Elaine R.
Mar 01, 2017
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Just picked up my Irish Wool sweater jacket from Elite. This garment was so stained on the front I really didn't expect it to come clean. In fact, the clerk put so much red tape (to identify stains) on it, it looked like a candy cane by the time she was done. Well let me just say- it looks FANTASTIC!! Looks better than the day I bought it in Ireland! I highly recommend Elite! The service was prompt, friendly and reasonably priced.
Living The Queen City H.
Jan 25, 2017
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L.
Oct 18, 2016
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I brought in an expensive custom made bed coverlet and sham set that I just wanted to freshen up with dry cleaning. When I picked everything up, there were two "redish" ( rust?) stains on one of the shams. They are going to "redo" the cleaning, but I am worried and very upset.
The clerk said it might have come from their "machine". Since when do you have a dry cleaning machine that actually causes stains instead of removing them?
I am not holding out much hope that these stains will come out. They look like they are permanent.
The clerks at the Rea Rd. store are new so I don't know if the company
The clerk said it might have come from their "machine". Since when do you have a dry cleaning machine that actually causes stains instead of removing them?
I am not holding out much hope that these stains will come out. They look like they are permanent.
The clerks at the Rea Rd. store are new so I don't know if the company
M. W.
Sep 10, 2016
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K. N.
Oct 15, 2012
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I used Elite Cleaners once, and will NEVER go back. The prices are attractive, but I sent shirts there and one of the shirts (which was Eddie Bauer and great quality) came back destroyed. The sleeve was sliced open horizontally (not vertically along the ironing seem like some older shirts tend do). I returned the shirt and they shipped it off and then it came back and I had to check on it instead of being made aware that they owner had made a decision on the matter. The OWNER stated that the shirt was worn out, which was completely inaccurate. From our conversation, she clearly did not know
Caroline C.
Aug 08, 2010
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DO NOT go to Elite Cleaners! I was new to Charlotte and Elite is in a nice section of town and nice shopping center, so I assumed they were a reputable dry cleaner. First time I went, I dropped off 2 items and they misplaced one of them. They insisted it was not back b/c it needed "special treatment" - even though it was nothing out of the ordinary in terms of fabric or spots. It resurfaced a couple days later, and they gave me a discount because of the delay, so I decided to give them another chance. The second time I went, they charged me $4 more for cleaning the same EXACT item
