For over 85 years our members have been at the heart of all we do. Our family approach to business is built on a foundation of personal service, trusted care, and the belief that our bottom line succeeds only when you do. Our full range of comprehensive programs gives you the most options, the best rates, to take your dreams of today and turn them into the realities of tomorrow.
The possibilities truly are remarkable. Are you eligible for membership? When your account is opened you will be asked for your name, address, date of birth and other information that will allow us to identify you. You will also be asked for a valid government issued photo identification, such as a driver's license, and your social security number.
The possibilities truly are remarkable. Are you eligible for membership? When your account is opened you will be asked for your name, address, date of birth and other information that will allow us to identify you. You will also be asked for a valid government issued photo identification, such as a driver's license, and your social security number.
Services
They always go above and beyond at the Oakley branch and truly care about each of their members. And, I absolutely love their kids' membership program. It makes it fun for them to learn about money. Cinfed has always provided customer service that other financial institutions only dream about. Thank you for almost forty years of outstanding.
Bethany, our ITM Branch Manager, loves having the opportunity to make a difference in our member's lives every day she comes to work. Finding solutions to each member's unique situation (problems) is something she does best. Chela, our newly promoted Roselawn Branch Manager, loves that Cinfed always finds a way to celebrate organizational and personal successes.
Your share accounts are insured up to $500,000 and your retirement accounts are insured up to $500,000 at Cinfed Credit Union. This exceptional level of coverage is attained through a combination of federal insurance provided by the National Credit Union Administration (NCUA) and private insurance by Excess Share Insurance Corporation (ESI).
FACTS: What does Cinfed Federal Credit Union do with your personal information? Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.
Highlander Credit Union, staffed and managed by OHHS students, offers great opportunities to learn about managing money. Students can open an account with as little as $5.00 and can conduct business every Thursday during the lunch period in the cafeteria. When your account is opened you will be asked for your name, address, date of birth and other information that will allow us to identify you.
Reviews (10)
Patrick Beyer
Jan 24, 2022
Report
Devastating what they did to us. I had to lean on them a little more cuz our chase account was unavailable due to hackers and I over drafted with my debit card with 10 different charges. I rectified it the next day with a cash deposit and they didn’t just charge me 30 dollars like I thought was the case. It was 30 dollars for each charge. They credited one charge back but after talking to April and the branch manager Denise there hands are tied I guess and there absolutely nothing they can do. They don’t need my 270 dollars to keep the lights on. But my family does and we are devastated. Zero
Pierre Ross
Jan 18, 2022
Report
I only gave one star just to activate the Post!!! THIS IS THE MOST UNPROFESSIONAL BANK IN CINCINNATI!!! IM TELLING ALL MY FRIENDS AND FAMILY TO PULL THEIR MONEY OUT OF THERE. Who closes a loan with an attorney to later say "hey we 're sorry we can't loan you the money" Cinfed does. Dwayne Holt you should be ashamed of yourself.
Mark Blomer
Dec 19, 2021
Report
Leeann Stockman
Dec 01, 2021
Report
John Tieke
Aug 26, 2021
Report
Smart Guys Do Good
Jul 15, 2021
Report
Never an answer at ANY branch so “This isn’t the norm” is false because it’s been the norm in my experience the last two years. And Reading Rd atm never works EVER please refrain from attempting to cover for the TWO good employees there. If there’s more I’ve NEVER seen them there’s always “a meeting”. I live next door and I’d rather drive elsewhere
April McCants
Jun 14, 2021
Report
Judy Russell
Mar 26, 2021
Report
I have been a member since 1984. For many years they had stellar customer service, but over the past few years it's taken a steep decline. Phone inquires require leaving a call back number, which may take up to an hour to receive a return call. This has been happening for years, ever since they 'updated' their phone system. As of now, lobbies are still closed for business due to 'Covid' and drive thru window hours were shortened. While it seems they do what they can to avoid dealing with customers, when I do interact with employees they are always kind and helpful.
Sylvia A. Hill
Aug 15, 2020
Report
I Love My CINFED Credit Union. No matter where I am and what branch I use I always get the highest quality of customer service that I know of and like to feel. You can’t find a better source of financial experience in a corporation that service people and their life savings. The quality of Service and Customer Relations is OUTSTANDING.
D. Couch
Jul 10, 2020
Report
Tried to get better car loan rate. Called my current credit union and after a week of no return calls, contacted Cinfed. Spoke to Eden and she was responsive, prompt and courteous. Immediately knew she got me and my needs. I am now a client of Eden and Cinfed.
Proof that bigger is not always better! Thank you Cinfed for an easy transition! Highly recommend! Bye Bye big credit union with your call center, and no follow up!
Proof that bigger is not always better! Thank you Cinfed for an easy transition! Highly recommend! Bye Bye big credit union with your call center, and no follow up!
