At Autohaus we believe that the best relationships are built on trust. Our approach to vehicle repair and maintenance strives to ensure that our client's vehicles are roadworthy, safe, and reliable, for them and their family. That's why we perform a vehicle wellness check on each visit. We believe our clients have the right to know what we discover about their car.
We offer a comfortable client lounge and business center with TV, Wi-Fi, beverage bar and snacks. Our technicians are chosen based on not only their skill, but their desire to have your car's "health" be their priority each and every time you visit. Technicians are required to receive a minimum of 48 hours of off-site technical training each year to keep them abreast of the changes in today's increasingly complex vehicles.
We offer a comfortable client lounge and business center with TV, Wi-Fi, beverage bar and snacks. Our technicians are chosen based on not only their skill, but their desire to have your car's "health" be their priority each and every time you visit. Technicians are required to receive a minimum of 48 hours of off-site technical training each year to keep them abreast of the changes in today's increasingly complex vehicles.
Services
Do you know what the manufacturer suggests as a recommended service schedule for your import or luxury car? If you are not sure how often to have your vehicle serviced, or what's included in the service, don't hesitate to call 919-881-0364. Our friendly staff will give you specific information from your vehicles manufacturer.
We appreciate your business and will continue to provide the professional repairs & expert service you expect, as well as add personalized care & attention that you & your vehicle deserve. What incredible service! From the moment I walked in the door I felt welcome!
They had my name on a board welcoming me in for my appointment, the waiting area was very tastefully set up and supplied with a very nice variety of refreshments, and comfortable seating.They have a nice private area if you need to do some work while you are waiting for your vehicle. And in every step of the service I felt comfortable with these mechanics and will definitely return for future service on our family vehicles!
They had my name on a board welcoming me in for my appointment, the waiting area was very tastefully set up and supplied with a very nice variety of refreshments, and comfortable seating.They have a nice private area if you need to do some work while you are waiting for your vehicle. And in every step of the service I felt comfortable with these mechanics and will definitely return for future service on our family vehicles!
As you know, it takes more than fuel, and an occasional car wash, to get the most service out of today's vehicles. Attention to maintenance schedules, and small problems, before they snowball into larger ones, makes all the difference in extending the life of your vehicle. At Autohaus, we NEVER make repairs until our clients have approved an estimate.
Because we use only top quality OEM parts, installed by certified technicians. Often, this means we are guaranteeing the same part you might purchase from a local dealership with just a 12 month/12,000 mile warranty. Our warranty also provides complementary nationwide roadside assistance so you can travel with complete confidence.
At Autohaus, we understand that you need to stay on the move while your vehicle is being serviced. That's why we offer shuttle service; if you simply need a ride back home, or to work.or to the mall for some "retail" therapy! We have complimentary rental cars available onsite, by appointment, with approved repairs.
Reviews (18)
Harriett S.
Jul 17, 2020
Report
My first impression of this company was formed as a result of a phone conversation. I must say that MJ is a complete professional and as far as I'm concerned he is the face of the company. I've never experienced such warmness and profound details to customer satisfaction.
After that amazing encounter I was blown away by the analysis that was performed on my car. Every issues was laid out (problem and cost) by the mechanic so that I could understand them with criticality in mind.
The next day which happen to be a Friday I dropped my car off for the first urgent repair and an oil change
After that amazing encounter I was blown away by the analysis that was performed on my car. Every issues was laid out (problem and cost) by the mechanic so that I could understand them with criticality in mind.
The next day which happen to be a Friday I dropped my car off for the first urgent repair and an oil change
Liz L.
Jun 19, 2020
Report
PLEASE DO NOT TAKE YOUR CAR HERE. THEY ARE PROFESSIONAL SCAMMERS. They said they were changing 6 spark plugs on a Mercedes Benz Glk and when I took it back for maintenance, they said that these people had only changed 3. Charged me $800 guaranteeing the problem was fixed. They also put in low quality spark plugs in my car making the engine light go on after a person bought the car from me. The manager SHANNA GOODING should be fired for knowing this and completely scamming me. They even left a full diagnosis on one of the coils- Truly disappointed at how evil people can be especially this business
Tracey H.
Feb 11, 2020
Report
I can't say enough good things about this place! I have been using them for a couple years and I can honestly say that every single experience I've had with them has been excellent, not just great, but EXCELLENT!! Shanna and MJ are absolutely phenomenal to work with!! They are completely transparent and they go out of their way to help you!!
Jessica F.
Oct 29, 2019
Report
This is the BEST auto repair shop I have ever been to. Their customer service is phenomenal. Their waiting area is the nicest area I have ever seen. So cozy & nice, you will forget that you are at an Auto Shop. These people are honest and show such great concern for your car & owners. They fixed my car quick and did an awesome job. I would highly recommend them to everyone!
Tristin S.
Aug 17, 2019
Report
Having had a good service experience during my last visit, I brought another one of our cars here for a second opinion on a mechanical issue. Not only did they give honest feedback, but also warned us of some other items that would likely need to be addressed in the coming months before we dumped a lot of money Into an older car. All in all we decided to replace the car, but the level of customer service received on this and all past visits was outstanding.
Kiara I.
Jun 13, 2018
Report
I came across Autohaus on a google search my husband needed work on his car and they have been our go to mechanical place since then. I am sooo grateful that I found them. Seriously the best hands down.
Autohaus is located near North Raleigh right off of Glenwood and they situated on a private lot. There is plenty of parking and on any given day you will see cars in the lot waiting to be picked up or serviced.
I called the day before and spoke with Shana (who is amazing by the way she knows EVERYTHING about EVERY car, she literally knows the business like the back of her hand) I wanted to get
Autohaus is located near North Raleigh right off of Glenwood and they situated on a private lot. There is plenty of parking and on any given day you will see cars in the lot waiting to be picked up or serviced.
I called the day before and spoke with Shana (who is amazing by the way she knows EVERYTHING about EVERY car, she literally knows the business like the back of her hand) I wanted to get
Linda A.
Mar 06, 2018
Report
For @5 years, Autohaus has been my place for maintaining my Mercedes for regular checkups, oil changes, etc. However, the other day I had an emergency my engine light came on. Shanna, service advisor, advised me that she would get my car in as soon as possible for review. Outcome my car needed it's crankshaft position sensor replaced. Mission accomplished! During the time my car was in their shop Autohaus gave me one of their loaners whereby I could run my needed errands. They were prompt in getting this repair done and gave me a warranty. Thanks Autohaus for your superb customer service
R. W.
Dec 20, 2017
Report
My driver's side window would not come back up yesterday on my 2003 BMW. I just wanted someone to get the window to stay up and not spend hundreds on a total repair. Douglas and his crew at Autohaus came to my rescue. Not only did they do the job for a reasonable price they allowed my to store my car in their garage over night (out of the heavy rain). I have just moved to Raleigh and have found an honest repair shop. I will be coming back. Thank you guys!
Robert Walker
Robert Walker
Doug A.
Aug 09, 2017
Report
Aaron T.
Apr 01, 2016
Report
I have a 2000 BMW that was out of commission for a while. I shopped around a few different places to get a quote. Eventually I decided to bring it in to Autohaus Imports and they got me squared away fixing all the leaks and breaks I was dealing with. They even did the due diligence in replacing a few missing pieces for me that were pennies to the dollar, ensuring my car was fully functional and had all the components that were there when it first came off the floor. The service was more than reasonably priced compared to other shops and the customer care is top notch. It's been 6 months since
Erin C.
Mar 30, 2016
Report
My family and I have been bringing our cars here for years. I know the prices may be a little higher than other spots but the personal attention they give me and the fact that know all of our cars as soon as I give them my last name makes it worth it to me.
The waiting room is comfortable with wifi, tv, snacks, and coffee and if you don't have time to wait, they will help you figure out transportation as well!
Easy to schedule and will often take your car early. Worth the extra TLC for me. For bigger repairs they understand a price comparison at the dealership, but I have only opted for
The waiting room is comfortable with wifi, tv, snacks, and coffee and if you don't have time to wait, they will help you figure out transportation as well!
Easy to schedule and will often take your car early. Worth the extra TLC for me. For bigger repairs they understand a price comparison at the dealership, but I have only opted for
Robyn S.
Dec 12, 2015
Report
We have had our cars serviced by Doug and his crew for 15 years or so and cannot say enough positive things about the company and service they provide. We have taken our Toyotas, Mercedes, and Lexus autos and absolutely trust the Autohuas team to perform the service and maintenance to keep them in top running order. The personalized service is second to none!
Mel T.
Nov 13, 2015
Report
I have visited Autohaus twice, once for a service and again for a transmission issue with my Mercedes. Let me say that as a person who has religiously had ALL of his maintenance and routine services done by various Mercedes dealerships I was VERY pleased with Autohaus. Why:
- Clean shop
- Efficient, and courteous staff
- Friendly and approachable owner, who is actually ON-SITE daily and is not afraid to interact with customers
- Professionally done work at VERY competitive prices that can be almost %50 (at times) cheaper than going to the dealer.
- Impressive waranty
I had work done on my transmission
- Clean shop
- Efficient, and courteous staff
- Friendly and approachable owner, who is actually ON-SITE daily and is not afraid to interact with customers
- Professionally done work at VERY competitive prices that can be almost %50 (at times) cheaper than going to the dealer.
- Impressive waranty
I had work done on my transmission
Pam B.
Nov 12, 2015
Report
I got an estimate for repairing a light that was out on my volkswagen passat 2004...$400...I could not afford that amount so I had my car checked by another car repair...ended up costing me $23.00 ! That was $13 for the bulb and $10 to install..!! Needless to say, get a couple of estimates before letting this place fix your car !
Dan D.
Feb 11, 2015
Report
Do not bring your car here. I had my transmission rebuilt by their team which cost over $4000.00 - the transmission did not last 19,000 miles. When the transmission blew again, they did not stand by their work and told me that they were no responsible for the transmission. These guys are overpriced, they are not straightforward and they do not stand by their work.
Its a chop shop.
Its a chop shop.
Sarah B.
Feb 20, 2014
Report
I've been taking my 2007 328i there for a couple months, first for a window regulator replacement ($400) and an oil change ($100). At my last oil change they told me that I needed front a rear brakes even though my sensor wasn't indicating the need. They emailed me an estimate of $1188 (pads, rotors, sensors - front & rear). Well, that's a lot of money so I shopped around and got some other estimates, Weaver quoted 750 for the same job (includes 15 percent off labor for new customers) and Shade Tree Garage quoted 825 for the same work. I called one more place, Reliable Import
Meaghan P.
Mar 30, 2012
Report
This place has great customer service. I have on '01 Jetta that sometimes can be temperamental. Beth, the owner has a great demeanor and all of the workers are helpful and knowledgeable. It sure beats going to the dealership and paying out the @$$ to grumpy people (Southern States VW). I moved to NC nearly 2 years ago and was looking for a local import place. The Autohaus was recommended and I'm happy about my choice. They also have a loyalty program for oil changes $100 for 5, and they top up all fluids and check tires/brakes.
Mark J.
May 19, 2011
Report
Took my Mercedes E55 for a check engine light three times.
The fuel system was being tested again and we were now throwing a third (and now getting expensive) repair at the persisting problem and had still not yielded a fix for the check engine light.
After the check engine light soon returned, I took the car to Leith Mercedes, who fixed the car for a quarter of what I paid Autohaus in 3 visits in just a few hours.
Additionally, the car was cleaned and waxed and the problem turned out to be the other, hard to see end of a hose that autohaus had already worked on and fabricated, but as I&apos
The fuel system was being tested again and we were now throwing a third (and now getting expensive) repair at the persisting problem and had still not yielded a fix for the check engine light.
After the check engine light soon returned, I took the car to Leith Mercedes, who fixed the car for a quarter of what I paid Autohaus in 3 visits in just a few hours.
Additionally, the car was cleaned and waxed and the problem turned out to be the other, hard to see end of a hose that autohaus had already worked on and fabricated, but as I&apos
