As a family-owned-and-operated business, John's Custom Stairs has provided Philadelphia, Pennsylvania, and the Tri-State Area with quality wooden doors and custom stairs since 1931. We are third-generation craftsmen who specialize in problematic sizes and installations. All of our work is always provided at the lowest prices possible!
In addition to doors and stairs, ask us also about building custom wine racks. John's Custom Stairs offers complete stair installation services for your home. Our inventory includes stairways, railings, balusters, and everything else you need. Open your home to the world with our quality door installation services.
In addition to doors and stairs, ask us also about building custom wine racks. John's Custom Stairs offers complete stair installation services for your home. Our inventory includes stairways, railings, balusters, and everything else you need. Open your home to the world with our quality door installation services.
Reviews (10)
IamNicole Ross
Jun 06, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I needed stairs done for a project and they where perfect would recommend them anytime . The steps being completed on time was a major factor. If they can’t do a job or don’t have all the information they won’t do the job. Highly recommend no frills no fuss business
I needed stairs done for a project and they where perfect would recommend them anytime . The steps being completed on time was a major factor. If they can’t do a job or don’t have all the information they won’t do the job. Highly recommend no frills no fuss business
Michelle Lafferty Wiggenhorn
Jan 22, 2021
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We are so happy with our steps. We called this company after another company (friend) tried to install steps that were torn out of our downstairs. The steps were too high and not done correctly at all. I searched high and low in New Jersey. No one wanted to take on the project. I reached out to John's after my relatives from the area said they were the best. We were contacted immediately to set up a quote. Price was very fair. We received our steps sooner then we expected. The quality is excellent and the steps themselves exceeded our expectations. Everyone was courteous and respectful. I would
Dawson
Oct 19, 2020
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Mike Courtney
Sep 13, 2020
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I have had multiple contractors come through, painters and flooring specialists...all said "whoever did this work is a professional" they noticed the small details that I never would. Amazing work and out of 3 quotes they were the cheapest! We live in South Philly and have a simple "Z" configuration. Love the yellow pine floating stairs!
Eric Clinton Anderson
Aug 14, 2020
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Incredibly rude.
Anthony came and out and gave me an estimate pre-Covid. He was pretty brusque, but I chalked that up to the typical South Philly personality.
After everything shut down, we had to put our stair railing project on hold. I called the shop back and spoke with Anthony again. He was trying to get an idea of the job, as it had been a while, and was clearly unable to remember the work. I tried to describe everything to the best of my ability, but as I’m not a finish carpenter, didn’t understand all the technical jargon he was asking for.
I live a few blocks away, and told him he
Anthony came and out and gave me an estimate pre-Covid. He was pretty brusque, but I chalked that up to the typical South Philly personality.
After everything shut down, we had to put our stair railing project on hold. I called the shop back and spoke with Anthony again. He was trying to get an idea of the job, as it had been a while, and was clearly unable to remember the work. I tried to describe everything to the best of my ability, but as I’m not a finish carpenter, didn’t understand all the technical jargon he was asking for.
I live a few blocks away, and told him he
Andrew Brown
Jun 23, 2020
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I have just had a custom staircase installed in my house. John's Custom Stairs was recommended by neighbors who had used the company previously.
Initially, I had some trouble getting their attention (no response to a message left on the website) but once I got through on the phone Anthony came and made a detailed appraisal. These guys are all about the stairs - they are not interested in the frills. Having committed, they were efficient. The installation crew worked hard to finish on time and produced a flawless job..
Very pleased with the final product.
Initially, I had some trouble getting their attention (no response to a message left on the website) but once I got through on the phone Anthony came and made a detailed appraisal. These guys are all about the stairs - they are not interested in the frills. Having committed, they were efficient. The installation crew worked hard to finish on time and produced a flawless job..
Very pleased with the final product.
Joshua Carson
Sep 28, 2019
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Two stars because John got back to me quickly...one time. He asked me to send three pics of my stairwell so he could give me a quote. I sent five, with some explanation about a mildly tricky overhang. Never heard back. Followed up twice, and still zip. Nothing This was weeks ago. Doesn't even have the decency to decline the job, just leaves me hanging. Obviously, two stars is being generous.
Wei Mao
Nov 18, 2018
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They are definitely not for homeowners. If you are a volume GC or experienced flipper go ahead and good luck. They suggest some changes to make the stair narrower and yell at my contract when he opposed their idea. (really rude and I have to jump in and help the communication). But since they seem more 'experienced' on stairs and indicate 'it should be fine'. I went with their advice. It takes about 2 months( instead of 2 weeks) to fab 3 stairs for a row home which push the schedule significantly. But when the stair did not pass inspection, THEY TOTALLY BACKED OUT. John is kind enough to offer
Sara Gruen
Sep 23, 2018
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I’ve dealt with a lot of different home service providers and John and his team were some of the best. John was extremely responsive by email. The initial estimate was reasonable and when Anthony came out to see the house they actually further reduced it. Then they got the job done amazingly fast. Most importantly the finished product looks wonderful and professional!
Chris Portier
Oct 15, 2017
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