Holyoke Credit Union was organized in 1911 as a Massachusetts state-chartered credit union to deliver a full assortment of consumer banking services to its members. Today, Holyoke Credit Union is chartered by the Commonwealth of Massachusetts and regulated by the Massachusetts Division of Banks.
Financially strong and professionally managed for more than 100 years, Holyoke Credit Union is a wise choice for individuals and businesses interested in banking and financial services founded on a dedication to stability, expertise, and peace of mind.Unlike a bank, Holyoke Credit Union is an association owned by its members and managed by a Board of Directors and a professional staff.
Financially strong and professionally managed for more than 100 years, Holyoke Credit Union is a wise choice for individuals and businesses interested in banking and financial services founded on a dedication to stability, expertise, and peace of mind.Unlike a bank, Holyoke Credit Union is an association owned by its members and managed by a Board of Directors and a professional staff.
Services
At Holyoke Credit Union, we are dedicated to providing our members with the most innovative and affordable personal banking and lending products and services - supported by outstanding member service. That was our goal when we founded our credit union in 1911 and remains our goal today.
Whether you choose to visit one of our branches or ATMs, or prefer to bank online, by phone, or mobile application, you can be assured of service, security and expertise.That's the Holyoke Credit Union way of doing business.
Whether you choose to visit one of our branches or ATMs, or prefer to bank online, by phone, or mobile application, you can be assured of service, security and expertise.That's the Holyoke Credit Union way of doing business.
At Holyoke Credit Union, home mortgages have long been a specialty. In fact, we've been making the dream of home ownership come true for our members for more than 100 years. Whether you are a first-time home buyer looking for advice and creativity or an experienced buyer who knows exactly the type of home loan you want, Holyoke Credit Union can help.
Small business is the backbone of Western Massachusetts and Holyoke Credit Union is the backbone of small business banking. At Holyoke Credit Union, we understand small business and value the role it plays in the communities we serve. That's why we employ a specialized small business team focused on providing the financial services small businesses require.
Holyoke Credit Union takes pride in offering credit cards designed with the financial well-being of our members in mind. Offering low rates, quick approval and supported by superior service, our Visa(R) Platinum cards provide the features and benefits - including EMV chip technology for enhanced security - to best meet your needs.
Holyoke Credit Union offers a variety of consumer loans to meet the needs of its members. Whether you need money for a car, a motorcycle, or another major purchase, you can rely on us for low rates, quick approvals, and superior service. Applying for a loan from Holyoke Credit Union couldn't be easier.
Reviews (11)
Joe DiDonato
Jan 05, 2022
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Worst tech support ever. I’ve been getting daily $0.00 balance messages for 4 years from the Holyoke Credit Union. That’s how long the account has been closed. I’ve called them numerous times, sent letters, and even tried mailing to multiple email addresses. All ignored or bounced. It’s literally impossible to turn off the notices unless the account is still open. Closing the account took 2 years because of their requirement that you literally had to come into the bank to close it. Hard to do from Arizona. When we finally visited - and brought in a notarized letter to close the account
Okie
Nov 11, 2021
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Laurie Rodowicz
Sep 25, 2021
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Tyler Racine
Aug 13, 2021
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Im a local Nurse. I have banked with the credit union for approximately 6 years. I was out of work sick, for several months bc of the obvious.
During that time, my checking balance became negative (approx $100.) I contacted the credit union on 2 seperate occasions, speaking to two different representatives, after receiving threats of collections.
During these conversations, I re-assured the credit union as I returned back to work- they would be paid. That I unfortunately was very ill, unable to work for MONTHS. I even borrowed money from friends to pay down the balance, before getting back to
During that time, my checking balance became negative (approx $100.) I contacted the credit union on 2 seperate occasions, speaking to two different representatives, after receiving threats of collections.
During these conversations, I re-assured the credit union as I returned back to work- they would be paid. That I unfortunately was very ill, unable to work for MONTHS. I even borrowed money from friends to pay down the balance, before getting back to
Aj Taylor Aj Realtor
Apr 21, 2021
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I only have good things to say about the care and kindness I’ve met with the people at Holyoke Credit Union. Whether it’s a call to the customer service, or a question assisting me with my account, they are always quick and willing to help. Mr. Alan Gross, in particular, has been of tremendous assistance to me in years past...and I know he’s available to assist me if I send a email with any questions. I give him (and the customer team) 5 stars and a thank you for all they do.
Lisasta
Feb 02, 2021
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We have been banking with the credit union for almost ten years. I have been satisfied with their customer service, hours and willingness to work with their members. We hit a rough patch and worked closely with Alan and communicated frequently and were able to work through the issue. I know sometimes it is hard to work on the banking end and listening to people that make promises to pay and then they don't. In my experiences with HCU, if you just communicate and be open and honest they truly try to work with you. Much better than a big national bank I worked for in College!
Lawrence Larry Roberson
Oct 12, 2020
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Holyoke Credit Union is the definition of why a community based credit union is much better than a National Bank. I first became a member about 12 years ago when I was looming for an Auto Loan. I did not really have a credit history but had a stable job I had been at long term. I was a member of a big bank and they did not grant me a loan because of my lack of history. As we know "no credit history" is the same as "bad credit history" in their eyes. Some co workers then told me about Holyoke because they were members. I applied for a loan and opened a checking account with them. I was approved
Scott B.
Oct 03, 2020
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A cold uninviting place. Opened a few accounts there and had to close them shortly thereafter. Can't even walk in lobby without permission and being advised of their rules and procedures. Once inside and waiting in designated area witnessed elderly lady struggling with a walking cane approach teller window only to be turned away because she forgot her mask in car. Instead of assisting her they made her return with her mask on. Completely unacceptable. Approached a financier regarding future business with many financial documents as collateral as requested. Instead of welcoming my business
P. A.
Aug 28, 2020
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Susan Rodriguez
Jun 17, 2020
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I have so many positive experiences over the years at Holyoke Credit Union. One that stands out is being out of work for 3 months for surgery and worrying about my car payment. I spoke to Alan Gross who showed compassion and worked with me during that difficult time. I'd recommend this credit union to everyone for all of their banking.
Mike Perry
Sep 06, 2018
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I have a car loan through them. I always pay on time. Never miss a payment. I received a prescreened offer for a low interest credit card. I wanted to transfer a balance of $4500 to try to save money and pay off my debt. I had a 740 credit score. They turned me down. I tried to talk to a person about it and got nowhere. I thought credit unions were for helping people. They made me feel like a credit criminal. I never miss a payment on anything. Do not do business with these people!
