I started Lori's in July of 83' in a small storefront in Chicago's Lincoln Park neighborhood. After several expansions and a move, Lori's occupies nearly 4500 square feet stocked with thousands of shoes, boots, bags, accessories, and most recently, apparel. We also have two suburban locations on Chicago's North Shore, as well as our website.
In addition to shopping the markets in New York, Chicago and L.A., I spend 2-3 weeks in the spring and the fall on European excursions. In Paris, I'll explore the various arrondissement to shop the trends. Then to Florence, the city of my heart, for friends ("io parlo Italiano"), fashion and art.
In addition to shopping the markets in New York, Chicago and L.A., I spend 2-3 weeks in the spring and the fall on European excursions. In Paris, I'll explore the various arrondissement to shop the trends. Then to Florence, the city of my heart, for friends ("io parlo Italiano"), fashion and art.
Services
When we sat down to plan our Fall 2021 footwear buy, we recognized that we needed to pair fashion with function. We wanted to have strong "go-to" options, like low-heeled boots, platform boots, and lug soled oxfords (my personal favorite). Don't worry, we haven't forgotten about the comfort of cozy slippers that have an indoor/outdoor appeal.
Reviews (21)
Marcy F.
Dec 11, 2021
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I have bought several pairs of shoes at Lori's in Highland Park since moving back to town this summer, which is why it disappoints me to share this big customer fail. Last month, I purchased the L'idea (store brand) lug boot at $378. I loved them and wore them for one week. That's when the problems began. The "leather" began peeling off the right boot in two different places. I promptly brought the boots back. The store salesman was very helpful. He said they couldn't just replace them but would send them out for repair and that it would take one week. Nine days later
Elizabeth G.
Nov 18, 2021
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I ordered a pair of terry On Cloud shoes from this company. I received the wrong pair of shoes and returned them. I contacted the company to let them know I received the wrong shoes. They refunded me for the shoes, but charged me $20 service charge. I emailed them about this and they told me they sent the correct shoes and that they would not refund me the service charge. If they had sent the correct shoes I would not have returned them. I tried to call the company and got a voicemail, no one will answer the phone. Horrible customer service. I will be filing a claim with the Better Business Bureau
Betsy S.
Nov 13, 2021
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Lori B.
Sep 17, 2021
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DO NOT ORDER ONLINE!
I ordered a pair of shoes online. They didn't fit and were very cheap looking. I sent them back for return on the same day I received them. A couple days later, I receive an email from Lori's stating that they will not accept this return as the shoes have been worn. !?! And they will be sending them back at my expense! I called, and received no response. I emailed and told them that I did not wear these shoes anywhere - I only had them for an hour! Loris responded in an email with the same b.s. that the shoes were worn, and that basically I'm a liar. I still
I ordered a pair of shoes online. They didn't fit and were very cheap looking. I sent them back for return on the same day I received them. A couple days later, I receive an email from Lori's stating that they will not accept this return as the shoes have been worn. !?! And they will be sending them back at my expense! I called, and received no response. I emailed and told them that I did not wear these shoes anywhere - I only had them for an hour! Loris responded in an email with the same b.s. that the shoes were worn, and that basically I'm a liar. I still
Jordyn Kincy
Aug 27, 2021
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The unprofessionalism is unbelievable here. The constant profanity being used, cell phone usage, and gossip about customers on the sales floor is absolutely embarrassing. From the store owner herself, management, and the sales associates. Also, it’s not very sanitary. Would not recommend! The store and it’s operations definitely needs improvement immediately.
Sher Berman
Aug 27, 2021
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Blake Williams
Aug 22, 2021
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Ceci M.
Jul 24, 2021
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Christy M.
Jan 13, 2021
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Do not order from them - I ordered a bag as a Christmas present and they shipped the wrong bag. At first they denied it so I had to go to the manufacturer and also give them pictures of my receipt (from them!) to show they sent the wrong item. They finally agreed to refund my money but did not refund my expedited shipping fees. This was a Christmas gift that I wasn't able to give and it was their fault. They should have been apologetic and refunded shipping. Terrible service - do not use!
Mucca A.
Jan 05, 2021
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K. P.
Nov 12, 2020
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Purchased my first pair of shoes from Loris in late May 2020. This review is based only on my experience with the service and not the product.
The shoes were cut small and I realized that I needed to exchange them for a larger size. Contacted the customer service number and left a message requesting a return call.....never received the return call and ended up having to return the shoes and purchase them from another online store. Have never seen an online retailer not have live customer service and then not return a customers call....bad business practices!
This experience has soured me from
The shoes were cut small and I realized that I needed to exchange them for a larger size. Contacted the customer service number and left a message requesting a return call.....never received the return call and ended up having to return the shoes and purchase them from another online store. Have never seen an online retailer not have live customer service and then not return a customers call....bad business practices!
This experience has soured me from
Karen Lima-Jennings
Aug 11, 2020
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I brought a pair of The Flexx sandals online that are defective, one shoes is noticeable shorter than the other. I found out after they were delivered that it was a final sale. I wasn't advised that it was a final sale when I made the purchase. Cory, from Customer service made an exception and agreed to refund since the shoes were defective. I received great customer service in a timely manner.
Anna L.
Jan 06, 2020
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Mary C.
Nov 03, 2019
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B. B.
Oct 21, 2019
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Arlene T.
Oct 17, 2019
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Sarah H.
Jul 31, 2019
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I had a great experience with Lori's Shoes and would definitely order from them again! I had been looking for a particular sandal, in a particular color and size, and it seemed that everywhere I looked, to include the manufacturer, was out of them. I noticed Lori's Shoes may have them, so I called to make sure. I left a brief message of what I was looking for, and within an hour, they called me back. The lady I spoke with said that she called the actual store to make sure they had them before she called me back. She was very knowledgeable and was able to answer all of my questions. It was early
Dua S.
Jun 17, 2019
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Charlotte L.
Jan 25, 2019
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I went to Lori's yesterday, for the first time. I was bundled up from the cold, and a had my large "catch-all" bag with my handbag and workout clothes. So, it was a large bag.
I have never felt more uncomfortable shipping in a store. All of a sudden, THREE women were following me around the store. One woman even followed me so closely that I tuned around, and she would pretend to be looking in the other direction.
No one ever greeted me, or asked me if I needed help. I was treated as if I was shop lifting.
Another woman started following me aorund, and pretended to be looking
I have never felt more uncomfortable shipping in a store. All of a sudden, THREE women were following me around the store. One woman even followed me so closely that I tuned around, and she would pretend to be looking in the other direction.
No one ever greeted me, or asked me if I needed help. I was treated as if I was shop lifting.
Another woman started following me aorund, and pretended to be looking
Rachel S.
Dec 24, 2018
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I came into Lori's a few days ago after lunch with a friend nearby. They had a ton of stuff on sale so it was a little crowded with so much inventory on the floor. I was able to find a really cute winter jacket on clearance for $50. I'd definitely recommend popping in here if you're in the Armitage shopping area just to check out their latest additions.
G. R.
Apr 04, 2018
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I've never been a girly girl, growing up I was always more of a tom boy. Even my mom teased me saying that I could look better, and would say looking like that you're going to be single. Never was one for dressing up, didn't care much about purses or shoes either.
Well I guess a switch flipped with a few things, especially shoes. Maybe all these years I needed some inspiration. It started a few years ago, each time I went to NYC I came home with a new pair. In Chicago, it takes some patience to find a store with some unique shoes and boots. I do like many of them and pricing is
Well I guess a switch flipped with a few things, especially shoes. Maybe all these years I needed some inspiration. It started a few years ago, each time I went to NYC I came home with a new pair. In Chicago, it takes some patience to find a store with some unique shoes and boots. I do like many of them and pricing is
