Johnson Chimney Service

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We have an old house with an old chimney, which needed cleaning, relining of the fire box, new damper, and repointing. Somewhat extensive. The Johnson team proved to be knowledgeable, courteous, fast, clean, and ON TIME. They were a good value as well. This fireplace has never worked better.THANKS JOHNSON!!
Services: Chimney flue cleaning, Chimney repair & restoration, Chimney inspections

Dealing with Johnson chimney services has been by far the worst experience. Not only they took forever to get to my home after two cancellations and a delayed visit but finally the gentleman came to fix something that took him one minute and charged a big fee which I respected and valued for their 45 years of experience.
I did not like the fact that within the period of time of a little over a month the chimney stopped working again. The lady who answered said that the chimney is getting old, that we should "not put good money into bad money". They don't even know how old is my

Positive: Professionalism, Quality, Responsiveness, Value
I’ve been using Johnson’s Chimney Service since 2010. The people who answered the phone are very nice and scheduled my appointment in a reasonable time. Walter is awesome. I’ve already planned my next service appointment for next September.
Service: Dryer vent cleaning

I have been using Johnson's Chimney Service since 2010 to clean my Townhome's dryer vent. Friendly people scheduling appointments. Walter is awesome. Professional, great quality and efficient!

Ever since Jack was a baby I’ve had candlesticks in the fireplace because I had a fear of him falling in the fire. Now that he’s all grown up, we figured it was time to upgrade the FP. So, today Johnson Chimney Service worked their magic and installed a beautiful gas log fire system. Should’ve done it years ago because it changes the whole look and feel of the room! What do you think?
If you live in the DC metro area and need chimney or fireplace work, I highly recommend Johnson Chimney Service. From their office staff to their installers, everyone is super friendly and professional!

Great service. I called the office on Sunday and surprisingly a lady picked up and was prompt to schedule me for the next day. Austin came out on time to do an estimate of mortar crown replacement. He wore mask and shoe cover the whole time, was courteous and patient to answering my many questions. I ended up doing two chimney fireplaces cleaning in addition to the estimate. Austin explained to me that some rocks, amber and sand may be vacuumed away because the many dead bugs inside to set expectation, but he tried his best to keep as much as possible while at the same time removed all the bugs

In April, I hired Johnson Chimney to add a steel liner to the chimney flue in my home in Alexandria.
I have three complaints about the company.
1) The estimate for the adding a steel liner and doing tuckpointing work on the chimney was $3,795 . But after the job was completed, the company said it needed to charge me an additional $750 for a total of $4545 because they found debris in the chimney that they had to remove. When the workers were doing the work in the basement, I gave them my cell phone number and told them to text me if they needed anything. At no point did they tell me there was an

Positive: Professionalism, Quality, Responsiveness
Walter was incredibly thorough in cleaning our chimney. He also had solutions for correcting the poor ventilating. The room would sometimes get smokey. Turns out we were using the wrong type and size of grate. We got the basket type he recommended for prefab chimneys and no more problems! Very happy with Johnson’s service.
Service: Cleaning

Positive: Quality
We just moved in 3 months ago. Our chimney was struggling to evacuate smoke when we lit our first fire of the year. They managed to get us an appointment even during their peak busy season. Very proffessional, fast and good. Cleaned out the chimney and inspected it. Fireplace works very well.excellent value for service.
Service: Chimney cleaning

Excellent!! We will definitely use and recommend Johnson Chimney Service in the future. We have had along-standing problem with water leaking down the stone facade and through the porch roof. Not really a chimney issue, but Walter figured it out and solved it for us. He also took the time to help get my fireplace up and running for the winter months. Great for him to take the time and do that, too! Outstanding service for sure!

Walter Kerr was very helpful, thorough and really explained what is causing our leak in the basement (due to poorly installed chimney liner by another company). Their prices seem fair and Mr. Kerr is very knowledgeable and helpful! Another friend has used this company too and had good results.

Johnson Chimney Service was referred to us by our roofer, in the seemingly never-ending quest to stop a leak on the stone facing of our home. The entire Johnson team has been exceptional.

Joni was very thorough in scheduling the appointments and handling the invoicing. Walter is extremely professional and approachable. He kindly explained what was happening outside of our home and swiftly came up with a plan to address it.

We will definitely reach out to Johnson Chimney again and we absolutely give them our highest recommendation!

Positive: Professionalism, Punctuality, Responsiveness
We have been using Johnson chimney service for many years. Joan who responds to all calls and manages the scheduling and invoicing is just fantastic! She is responsive and patient and makes the process so much easier.
We recommend Johnson Chimney Service for all chimney related work.

The initial quote I received from another company seemed very high, so I contacted Johnson Chimney, based on the advice of a very trusted home inspector, and they provided me with a 2nd quote that was much more in line what I was expecting. We've chosen them to reline our chimney and will update this review when the work is complete. So far, they have been very friendly and accommodating. We look forward to working with Johnson Chimney.

I am impressed with this business. Mr. Walter Kerr showed up at the established time, was pleasant and professional, carefully examined the chimney and sat down to write his report, which was in my e-mail some 10 minutes later. The report was precise in answering all the questions raised by a previous inspector. A minor crack in the firebox, for which a previous chimney expert proposed an overall change of the firebox, at the cost of $750 (!!!!), was considered by Mr. Kerr as "not an issue", not a "safety concern". His bill was $295. Talk abut great service!

We recently had a chimney fire and had to replace the 50 year old chimney and cap. They arrived timely, and worked professionally and courteously. They were respectful of my home by placing multiple dust clothes around the area. Including my furniture, floor, TV and speakers and of course the hearth and surround. When they left there was no sign of any remaining dust or debris. Recommend!

No call no show. Called to ask about my Appointment. They claimed to have notified me. Tanks for calling me a liar, if I don't miss work to sit around and wait for service or repairs that aren't happening.
Also they quoted me $200 over the phone for a cleaning and then I saw and ad later that said $150! Great customer relations.