Kemba Charleston Fed Credit Union
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Kemba Charleston Fed Credit Union
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union.

The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit. Financial companies choose how they share your personal information.
Services
We are always happy to hear from our members, if you have any questions, comments or concerns on ways to better serve you, please do not hesitate to give us a call.

Lost/Stolen Card Notification: If I/we believe the card, the account number, the PIN, or any combination of the three has been lost or stolen or that someone has transferred or may transfer money from the Share Draft Account or other account without permission, I/we will immediately call the Credit Union at (304) 768-5700.On weekends or after hours, I/we will call 1-800-472-3272 to reach the card processor, Fiserv.
If you are a Kroger employee and would like to sign up for direct deposit, please see your HR department for help with HR express. If you work anywhere else, please see your employer payroll services or HR department and fill out the necessary information for direct deposit. You will need your account and routing number.
If you sign up as a Kemba member and make a deposit to a share/savings account, you will receive a piggy bank and coin saver card. The Children's Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used.
We have great rates on passenger cars and trucks. Please check out our rates page on new and used vehicles. If you have any questions, please contact a loan officer and they will be glad to assist you. Hope to hear from you soon. If you would like to look up a value for a vehicle, try this helpful site for new and used cars.
Are you in the market for a new home? Contact our mortgage department today and we can help! Rates are subject to change daily, please contact a loan officer today for more information. Do you need some extra cash or are you looking to reduce your rate on your home mortgage? We have a loan program that will help!
Reviews (9)
Laura Ratliff
Laura Ratliff
Dec 22, 2021
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I've been with kemba for 20 years never had a probablem
getting a loan and if I did they bent over backwards to fix the problem. Love them fine lady's. Always egar to help.
Holly Buscher
Holly Buscher
Nov 18, 2021
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Most of the people there are nice, willing to help. Not giving it a full five star rating because when I went to go see about financing my car a few months ago, Unprofessional employee came outside asked me what I wanted and was real rude and judgmental. Besides that everyone else was sweet.
Jennifer English
Jennifer English
May 25, 2021
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A well deserved 5 star credit union....always professional and courteous...and I have been a member for well over 30 yesrs... I just wish they had an office in Short Pump VA...Kudos to the entire staff and management at KCCU
Phantom Xavier
Phantom Xavier
Oct 27, 2020
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Repeatedly locks your card if you so much as make $100+ in online purchases and then the backwards operating hours will prevent you from accessing your money on a weekend. The "Fraud Dectection System" also conveniently only works Monday-Friday so good luck if you have an urgent payment due on the weekend after shopping online.
Gina Simpson
Gina Simpson
Jul 28, 2019
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Best bank ever. These ladies are genuinely good people, always looking out and beyond to help!
Jj Johnson
Jj Johnson
Jun 15, 2019
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The staff are amazing very cheerful, I feel like I'm at family members house instead of a bank, I always walk into smiles and laughter, caused only by absolutely amazing staffing but their system is horrible... I've had money held for reasons the bank itself couldn't understand, and more then once... If they updated their system I doubt any bank in the area could come close to comparison
Sandy Campbell
Sandy Campbell
Jan 22, 2019
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It's a great place to to bank We love all the people that are there they treat you like you own the place
Tommy Woodson-Hall
Tommy Woodson-Hall
Aug 19, 2018
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**Update: Kemba has improved tremendously. They have friendly staff and it has been a great experience every time I have visited the bank recently. I have updated the review because they truly deserve it.
Tommy W.
Patrick Blankenship
Patrick Blankenship
Jan 16, 2015
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I've been banking with them for around 2 or 3 years now. I work at Kroger and they are very convenient. I've never been inside of this place, until tomorrow, they are very easy to work with.