We strive for ultimate customer satisfaction, through incredible customer service. Uptown Pool Service is staffed by industry leading technicians and our duty is to ensure your new swimming pool construction, or swimming pool remodel project is designed and installed by skilled hands, from project initiation to project completion.
Uptown Pools proudly serves Dallas, Highland Park, University Park, Kessler Park & the surrounding cities and metropolitan area. Paul came out earlier this week for a second opinion on a pool line leak. He diagnosed it in 20 minutes and just finished fixing it. I had dealt with another service for the past 6 weeks who came out twice and did not locate the leak.
Uptown Pools proudly serves Dallas, Highland Park, University Park, Kessler Park & the surrounding cities and metropolitan area. Paul came out earlier this week for a second opinion on a pool line leak. He diagnosed it in 20 minutes and just finished fixing it. I had dealt with another service for the past 6 weeks who came out twice and did not locate the leak.
Reviews (8)
Nadia Park
Oct 07, 2021
Report
Paul with Uptown Pool Services was AMAZING!!! Our motor stopped working due to bearings and being damaged from a previously neglectful pool company. The pricing was very fair with a 3 year warranty AND he came out the same day since he had the upgraded Pentair pool pump we needed. He also didn’t charge us an extra $200-300 pool assessment fee (which 3 of the 6 pool companies I called wanted to charge me to even give me an estimate on replacing the pump even though we already had a service assessment done). Other companies were also going to take 1-3 weeks to come out to do the quick replacement
John Lee Wolford
Jul 06, 2021
Report
BEWARE...Great Salesman, Abysmally Awful Execution, Worst experience I have ever had with follow through...READ reviews
Taylor was great showing up an hour after I called...seems like a great guy initially..."I got you, couple of weeks to do it, pool will look sparkling". Fast forward to today...I have been trying for 2 months to get Taylor to finish repairs on my pool which I paid $10k. Same Story as many of the reviews. Makes promises and never follows through and you have to hound him to get things. After promising to install and repair a chlorinator and stop by numerous times, he know indicates
Taylor was great showing up an hour after I called...seems like a great guy initially..."I got you, couple of weeks to do it, pool will look sparkling". Fast forward to today...I have been trying for 2 months to get Taylor to finish repairs on my pool which I paid $10k. Same Story as many of the reviews. Makes promises and never follows through and you have to hound him to get things. After promising to install and repair a chlorinator and stop by numerous times, he know indicates
Mark C.
Jun 20, 2021
Report
They tried to sell me an expensive option right away. Then acted like they called someone at the business to get a lower price, slightly. After he left, he called back with an even lower price and said it was the end of the month and they needed sales. He said I'd have to pay via Venmo to keep it off the books. I suggested a lower price in return for a glowing review, and a document with estimate of his work, material and warranty. He agreed and said he needed good reviews. He never showed up. Thank god. What was I thinking? Avoid! Danger!
Dianna Lovell
Mar 19, 2021
Report
I was waiting weeks for my previous pool company to get back to me on my broken pool equipment following the winter storm in February. After so many calls I had to seek elsewhere. I wish I would have contacted Uptown Pool Services sooner!! I scheduled a consultation on a Thursday, they arrived the next day and assessed the damages and worked with them on a game plan.
The replacement job to get my pool back in working shape looks incredible. He even went above and beyond to spray the pvc to keep it protected (love it!!). Cleaned up everything after too.
I’m knowledgeable enough to keep my equipment
The replacement job to get my pool back in working shape looks incredible. He even went above and beyond to spray the pvc to keep it protected (love it!!). Cleaned up everything after too.
I’m knowledgeable enough to keep my equipment
William Brown
Mar 16, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness
Uptown Pool Construction replaced the heater, accomplished plumbing repairs and installed new valves that occurred during the recent winter storm . This was all accomplished within 2 hours. The technician was professional and polite. The site was cleaned up. I would use Uptown Pool Construction in the future.
Services: Plumbing repair, General repairs & maintenance, Heater diagnostic & repair
Uptown Pool Construction replaced the heater, accomplished plumbing repairs and installed new valves that occurred during the recent winter storm . This was all accomplished within 2 hours. The technician was professional and polite. The site was cleaned up. I would use Uptown Pool Construction in the future.
Services: Plumbing repair, General repairs & maintenance, Heater diagnostic & repair
John O.
Sep 05, 2020
Report
Save yourself a lot of time and aggravation by avoiding this company. I spent several weeks sending emails, texts, and phone calls to schedule repair on my pool. Rarely did Paul respond in a timely manner, which I consider inconsiderate at best. When he did finally respond and set a time, he did not show up and did not let me know he was not coming. I find that disrespectful as I had to stay home the entire time waiting for him to show up. I am sure many other pool companies will be more than glad to repair my pool in a timely manner.
Mark F.
Aug 16, 2020
Report
Paul, the service tech, who I'm convinced runs a one man business, came as a preferred vendor from Select Home Warranty (who is another company I will never ever do business with also). Paul missed the first appointment, didn't even call, just didn't show up. Then he came and pressured me to pay out of pocket for the pool pump service, reassured me that the warranty should cover the work for sure, I meant that's why I paid for it right. He manhandled the pool pump once I finally agreed to pay for the install up front so he could get paid, and my motor was completely seized so
Kurt K.
Jun 07, 2020
Report
