Metro Property Management specializes in the management of apartment, condominium, commercial and single-family properties. Metro is widely known throughout the Des Moines area for outstanding customer service to tenants and landlords. Metro services the entire central Iowa region including Ankeny, Ames, Des Moines, West Des Moines, Clive, Urbandale, Johnston, Grimes, Altoona, Windsor Heights, Pleasant Hill, and more.
Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card. Get on-demand access to financial statements, monthly summaries, year-end tax statements, and important documents from anywhere using our robust mobile capabilities.
Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card. Get on-demand access to financial statements, monthly summaries, year-end tax statements, and important documents from anywhere using our robust mobile capabilities.
Reviews (15)
Sam T.
Jan 27, 2022
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Worst property management I've ever encountered. Scheduled a tour with Logan a week in advance and 30 minutes before the tour (which I traveled 45 minutes for) he calls and basically says he doesn't think it's worth his time because I wasn't planning on signing immediately. I made them aware of this a week prior. After telling Logan I would still like to tour he, apparently reluctantly, confirmed our appointment then cancels it 5 minutes before our scheduled time due to a "calendar conflict". We had this scheduled a week in advance. Just absolutely unprofessional.
T. B.
Jan 24, 2022
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Ethan Acheson
Jan 13, 2022
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I signed a form of release to be removed from my lease and the management changed. They said they have no record of my release and have sent me to collections for damages that were there before I moved in and for damages that occurred after I was off the lease. They renovated the whole apartment and tied the renovation in with the debt. Shady management. Ive never been so disappointed with a property manager in my life. Theres plenty of better places with more transparency. I wouldn't recommend these people to ANYONE.
Pete Greco
Dec 29, 2021
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Joel Kruse
Dec 22, 2021
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So I rent from metro property management. I will say, for the most part my concerns or issues are addressed promptly. I have had to send a reminder here and there but I know they are busy and sometimes short-staffed. My biggest suggestion would be to update the carpets and paint in the shared spaces. I wish they would wash the outsides of the buildings as well as the windows. The garages could use repairs and painted. Anything else is really my general complaint about tenants who don't seem to care and don't treat the property as if they owned it like I do. I would like to see the recycling dumpster
Debbie Wilson
Oct 28, 2021
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Terry Brooks
Sep 05, 2021
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Oreo Jak
Sep 04, 2021
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Anything ran by MetroProperty do not rent. I loved with cockroaches the entire year I stayed there called multiple times to complain nothing was ever done about it. Being this was my first apartment I moved out not knowing I should have given a 30 day notice I wasn’t renewing my lease. I call back a month later asking how I would receive my deposit back I’m told since I I didn’t give a 30 day notice I now owe 2 months worth of rent I said fine ok. 3 months later I get a paper in the mail saying I need to evict the premises even though I wasn’t living there AND had conversation on the phone
Marc Young
Jun 21, 2021
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If you see a rental from Metro Property Management, run away! All of the air conditioners in our buildings are out. They have put in small window units that don't work. They are unwilling to add additional units or ones that will adequately cool down the living space.
Laundry machines are always breaking down. They send out maintenance to fix them. A month later, they are broken again.
The grounds aren't taken care of. Once a week someone comes out to vacuum and it's severely lacking.
Calls to the property manager go unreturned.
Laundry machines are always breaking down. They send out maintenance to fix them. A month later, they are broken again.
The grounds aren't taken care of. Once a week someone comes out to vacuum and it's severely lacking.
Calls to the property manager go unreturned.
Nichoelle DeBrouse
Apr 30, 2021
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New management at my complex is doing great. All my maintenance request are up to date. Which they finally have a good system going the most recent interactions I've had quick and positive experiences. If I call about anything they get back to me in a timely manor. The supervisor and owner have always been accommodating and respectful when I have had complaints or issues. They work with you on payments and are very understanding.
That being said leads me to my only complaint other tenants. They are a more accepting leasing company, this is great for people with not so good credit or maybe you
That being said leads me to my only complaint other tenants. They are a more accepting leasing company, this is great for people with not so good credit or maybe you
Susan B.
Nov 03, 2020
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Would give zero stars if I could. Metro recently took over managing the apartments I've lived in for 5 years. The place is getting dirty there's trash all around the yard and I just tried to go out to their place of business and pay my rent and they would not accept my form of payment which was... Cash. I said it is cash it's definitely good and they said they would not take it I said I have paid with cash for years so I don't see a reason to change how I make my rent payment now. I do not know how this company is still in business with the way they do things.
Ben S.
Sep 02, 2020
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Do not rent from this company.
Their communication skills are extremely poor, not only will they charge you additional fees for your renting, but they will actively avoid returning calls, emails, etc.
The other reviews listed are not exaggerations. After renting from this company for two years I can assure you they are true.
Metro property management - do you have any response for us publicly? I'd ask you via call or email but I'm sure I'd never hear back.
Their communication skills are extremely poor, not only will they charge you additional fees for your renting, but they will actively avoid returning calls, emails, etc.
The other reviews listed are not exaggerations. After renting from this company for two years I can assure you they are true.
Metro property management - do you have any response for us publicly? I'd ask you via call or email but I'm sure I'd never hear back.
Greg S.
Mar 19, 2019
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Property management by Metro must have a goal of doing as little as possible. It's a shame how they manage their properties. Beautiful parts of town and the properties are typically sad apartment buildings that in their day you can tell were beautiful. When you contact their office they are less than pleasant and annoyed to deal with you...oh yea and you are the customer....
Carrie K.
Nov 22, 2017
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I am writhing this on behalf of my Elderly Mother. Back in November 2016, My mom had an episode where she did not know were she was and was wondering about in her Apartments mumbling and lost. Some of the tents found her in the hall ways and call the fire department and my sister. She was taking to the hospital for an evaluation. She had lost of test done and we don't know why she has that. This is not the 1st time this has happened to her. So her Dr. said she need to go in to Assisted Living home. At 1st she did not want to go. Till she came to visit me in California. Me and my Husband talk
Hannah T.
Nov 02, 2016
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I rented a cute apartment that had recently been fixed up on Grand. I was excited because it had charm and was in a good neighborhood. I soon found that it was very, very, very overpriced for what it was. There was no air and the heat constantly ran. As mentioned below, they don't pay for it and they say they do. UPS won't deliver packages because they've been stolen before. There were bugs everywhere. Water leaked all of the time. Management was difficult to ever get a hold of and even when I did, they were difficult to even work with. Their lack of communication is laughable and
