Providing the best in personalized auto collision repair & insurance claims handling since 1955. With 65+ years of experience, Hance's Uptown Collision Center offers the finest insurance-based auto body repair and collision repair with top notch customer service. Our #1 priority is the relationship we develop with our clients.
At Hance's, we believe in conducting business the same way we live our daily lives - with honesty, integrity and fairness. Hance's Uptown Collision Center is celebrating 65+ years of family ownership. Learn about the auto body repair services that we offer that have kept us around SINCE 1955. For 65+ years Hance's has been working with all major insurance carriers to return your car to its pre-loss condition.
At Hance's, we believe in conducting business the same way we live our daily lives - with honesty, integrity and fairness. Hance's Uptown Collision Center is celebrating 65+ years of family ownership. Learn about the auto body repair services that we offer that have kept us around SINCE 1955. For 65+ years Hance's has been working with all major insurance carriers to return your car to its pre-loss condition.
Services
Welcome to Hance's Uptown Collision Center (aka Hance Paint & Body Service). We've been located at 4829 McKinney Avenue, Dallas, TX since 1955 and have recently expanded to open a second location at 1201 E. Plano Pkwy, Plano, TX 75074 to serve our Collin County customers better. Find out a little more about the owners below.
Once you have selected a date for your repairs at our shop, you can reserve a rental car through Enterprise or Hertz and their personnel will pick you up at our location and take care of your rental car needs. Enterprise has a location on McKinney Avenue just two blocks south of our shop and their phone number is 214-219-3455.
Did you know that you have the freedom to select the body shop of your choice to have your vehicle repaired?. Did you know that if you would like to leave your vehicle today, Hance's Uptown Collision Center can get you into a rental right now which will speed up the entire process?. Did you know that all repairs performed at Hance's Uptown Collision Center have a lifetime warranty on parts and painting?.
Hear from our most loyal customers on why they continue to choose us for all of their auto repair needs in Dallas and Plano, TX. The biggest shout out to Hance's, especially Michelle & Mike. I can't thank them enough. We accidentally ran over a green spray paint can and it exploded all over the back of our black 4Runner.
Our lives are generally busy - Family, work, recreation - A car accident or damage is a huge interruption to that busy environment. At Hance's Uptown Collision, we want to ease that process and help you schedule your repairs, pick-up your vehicle from your home or office, provide assistance in obtaining a rental car (each company has their own terms and conditions), perform repairs and deliver back to you during business hours.
Reviews (27)
Martha Karam
Jan 04, 2022
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I was a little nervous to use go to Hance's because I mistakenly thought the location would be the prices would match the neighborhood. Not the case! They have a menu of prices for transparency. They fixed my bumper very fast as a walk-in. A chore I had been dreading for months ended up being a very pleasant experience as I was able to walk to Knox-Henderson and window shop and have a drink and walk back to get my car when it was ready. Great experience.
Kenneth Washington
Dec 28, 2021
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I had an accident in my 2020 Honda Civic., and I needed someone to fix it .So I search through Google and I came across Hance's Uptown Collison. They had real high reviews, and real good testimonials. So I said I'll try them and I tell you they did not disappoint. Ms.Carlyn kept me informed of everything that was going on through text and emails. You all did an Awesome, Awesome job. I Looks like I never, ever had accident. It even look better then it did before I took itt
Thank you all
Thank you all
Jeremy Ball
Dec 26, 2021
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Robert Smith
Dec 25, 2021
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Positive: Professionalism, Punctuality, Quality, Value
Manager John Doughtie is a consummate Professional in every way, and
John offers excellent work at fair prices. The best compliment I can give anyone is to say they are Trustworthy and Honest. I highly recommend this business to all my friends and colleagues. Robert Smith, CEO American Mediation Association
Service: Body & Trim
Manager John Doughtie is a consummate Professional in every way, and
John offers excellent work at fair prices. The best compliment I can give anyone is to say they are Trustworthy and Honest. I highly recommend this business to all my friends and colleagues. Robert Smith, CEO American Mediation Association
Service: Body & Trim
Rick S.
Dec 07, 2021
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My car was recently dented in a fender bender and needed to be repaired. After dealing with all the insurance "stuff," I got quotes for the work and decided upon Hance's Plano location. Alton was professional, easy to work with and was able to get my car in right away. The body work and paint/clear coat came back looking great. I was quite pleased with the results and would recommend using Hance Uptown Collision if the need arises!
Elena Levy
Nov 29, 2021
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Absolutely horrible service. I was given a three week time estimated that turned into over a month. The lack of customer service was apparent in the few emails and calls experienced. Most importantly, the communication between their business and client was to the point of disrespectful. The time I spent dealing with insurance, extending car rentals and having to follow up with their team was outrageous. To tell me lll get my car at the end of the week then not update me that I was in fact not getting my car till the day before was upsetting to myself, as well as unprofessional. Go somewhere that
Joe Wells
Oct 13, 2021
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I try to keep my 2015 Infiniti Q40 in showroom condition so I brought it to Hance's for repair after a parking lot hit and run. It is obvious they are car people and want to do a first rate job. I was very happy with the work they did and will be back. Great results are the main thing, but the fact that they are courteous and delivered on time was a plus.
Carol B.
Oct 06, 2021
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John at Hance diligently retrieved my debit card that was accidentally dropped in the window opening of my car. He had to remove the inside door panel to get to it struggling about 20 minutes and was able to reach down to retrieve my card. And did NOT charge a dime. Such good customer service is why we continue to be their customer.
Anthony Alexander
Sep 01, 2021
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I went to Hance's to fix a rear bumper after a minor collision. I had to work with the other person's insurance which is usually a hassle, but Carrie at Hance's took all correspondence off of my hands and made it seamless. I was able to get the car in the day after I stopped by for a quote which is unheard of at the larger body shops. They did take 24 days to fix the bumper but most of that was due to having to order a new one and deal with a slow responding insurance agent on the other side. Carrie updated me frequently throughout the process and was great to deal with. The new bumper came out
James B.
Sep 01, 2021
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Chelsea A.
Aug 18, 2021
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Megan K.
Aug 04, 2021
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Katie C.
May 19, 2021
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Owner Rob and his staff, John were the best! I came in last week for a door ding estimate and they got me an on-the spot estimate and were even able to fix it same day with in a few hours. Rob also offered to give me a ride home while waiting for the repair! My car looks seamless again and I was not only pleased with the work, but the price, too!
Thank you, Hance's Uptown Collision!
Thank you, Hance's Uptown Collision!
Nick R.
Apr 05, 2021
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Had a broken rear door handle on an old Subaru. They matched the paint well, but the door has never been the same and obviously rattles when closed now. Brought it in and watched their tech go into the door for about 10 minutes, unable to find anything. Rather than getting more invasive (there's some sort of plastic adhesive covering in the door that has to be manipulated) I just live with it. If this was an expensive car I don't think I'd be too happy.
Carter G.
Feb 17, 2021
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Great customer service and quality of work performed. Hance responded quickly (within hours) to my online inquiry and I was at the shop same day. They performed an estimate for repairs and we set a date to bring the car in. I had relatively minor dent repair work done, but the car was ready to be picked up the same day that I dropped it off for repairs and the work was excellent. I interacted with 3 different staff members during my visits, and all 3 were exceptionally friendly and helpful. This was my first time using Hance and I will certainly return for any future repair work - I can't
Paul Hille
Dec 18, 2020
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Hance's did an outstanding job repairing a challenging dent on my Audi RS7. The dent was at a point where several different angles and edges meet on an aluminum door. They obviously have some very skilled and experienced people. Customer service was top notch and I appreciated the regular updates. I definitely recommend Hance's.
Anthony F.
Oct 30, 2020
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Service and quality was off the charts, start to finish. They were very quick to get back to my online inquiry and refreshingly informative. I brought my Audi in for an estimate for what I thought was going to be a small panel replacement (what I'd been told by another shop...and honestly what I believed). The woman at reception greeted me pleasantly and took my information. Headed outside to look at the damage. These guys took one look at it with me and were honest and direct - no need to totally replace it, it just wasn't properly attached. Not only did they identify the problem correctly
Teal C.
Aug 20, 2020
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The biggest shout out to Hance's, especially Michelle & Mike. I can't thank for recommend them enough. We accidentally ran over a green spray paint can (yes, the neon green type) and it exploded all over the back of our black 4Runner. I quickly called Hance's and they said to bring it in. Michelle and Mike quickly sprung into action and lent a hand (and some supplies) to help remove the paint before the sun baked it on there. They were so generous with their time and expertise. It saved us big time. Very down to earth, knowledgeable, and selfless. Many many many THANKS
Tom Zavala
Jul 21, 2020
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I walked in for an estimate on damage to the wheel well/fender of my Tacoma and was provided a fair and reasonable estimate for PDR work right away. The next day, I dropped my truck off in the morning and had it back by the afternoon. The PDR Technician did the best he could but because of the way my truck was damaged, he said it was too difficult to get the contour perfectly shaped, so they knocked 2/3 off the price of my estimate. I would say they fixed the damage 95% of perfect and certainly as well as I could have expected (see for yourself, before and after pics attached). The estimate was
Tamara R.
Jul 08, 2020
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I got rear ended pretty hard while I was stopped at a right light, which did some major damage. I called this place immediately and dropped my car off the next day. ( This was May 26th mind you) While my insurance company made this a living nightmare for me, this Company really took care of me and were upfront and honest the entire time. I hate body shops, I always feel taken advantaged of, but not with them. Tamara there is AMAZING. You're lucky if you get her working on your case, because she really cares and will do anything to get you and your car taken care of. I JUST got my vehicle
Lauren H.
May 05, 2020
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I had a wonderful experience at Hance Paint and Body Service! Richard and William were wonderful, keeping me informed the whole time and answering all my questions. This was my first time needing my car repaired after getting into an accident. The accident was someone else's fault and I was working with her insurance company which is known to be difficult to work with. Richard and William were on the phone fighting with the insurance company to get me the best parts available. My car was cleaned and detailed prior to pick up as well. It looks amazing! Just like new! Thanks so much Hance Paint
Kristi P.
May 05, 2020
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Hance has been taking care of me for years and for a good reason. They are better than the dealerships, can get all the dealership parts (or after market if that is the preference), for less cost.
The professionalism and customer service is unprecedented.
I am picky about reviews. I can say this is a top review.
The professionalism and customer service is unprecedented.
I am picky about reviews. I can say this is a top review.
Harish C.
Feb 02, 2020
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I'm going to post 3 reviews for Hance's - Before, During and After work completion on my car.
So, here's the Before review:
I'm disappointed that I'm limited to 5 stars. I give Hance's a 10 star rating on how I have been treated as a customer. I have learnt much from Stan and Amy on how to treat people. I have been treated with utmost respect and with an attitude of serving my needs. I came here as a referral from someone that hit my car in a parking lot when I wasn't present. The person had the honesty, decency and courtesy of leaving a note apologizing for
So, here's the Before review:
I'm disappointed that I'm limited to 5 stars. I give Hance's a 10 star rating on how I have been treated as a customer. I have learnt much from Stan and Amy on how to treat people. I have been treated with utmost respect and with an attitude of serving my needs. I came here as a referral from someone that hit my car in a parking lot when I wasn't present. The person had the honesty, decency and courtesy of leaving a note apologizing for
Matthew S.
Nov 20, 2019
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Manny H.
Oct 31, 2019
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I’ve recently had my front bumper/side fender repaired here from a minor fender bender
Positive Feedback:
-Their customer service is professional and gives off the impression that they care for your business.
-Repairs come with a lifetime warranty, so that’s great
-Very responsive and great at communication
-Dent was repaired satisfactorily
Negative Feedback
-Unfortunately, while the repair had a good turnaround time, the execution of the repair was very lackluster when it came to the final detail.
The reason for this review being a one star review is because I’ve had to come back
Positive Feedback:
-Their customer service is professional and gives off the impression that they care for your business.
-Repairs come with a lifetime warranty, so that’s great
-Very responsive and great at communication
-Dent was repaired satisfactorily
Negative Feedback
-Unfortunately, while the repair had a good turnaround time, the execution of the repair was very lackluster when it came to the final detail.
The reason for this review being a one star review is because I’ve had to come back
Mia G.
Aug 19, 2019
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Hance's was beyond amazing helping me navigate my bodywork needed after someone hit my car. They were able to discuss the details of the damage with my insurance, and speed up the repairs that needed to be completed so I didn't have to wait too long for the work to be done.
I worked closely with Stan and Amy who kept me extremely informed on the repairs needed, the overall cost, and the estimated time of completion on its work.
The best part was picking up my car, and seeing that they not only got it cleaned after the work is done, but they had it detailed! I was so delighted that
I worked closely with Stan and Amy who kept me extremely informed on the repairs needed, the overall cost, and the estimated time of completion on its work.
The best part was picking up my car, and seeing that they not only got it cleaned after the work is done, but they had it detailed! I was so delighted that
Trina D.
Jan 31, 2019
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I've used Hance paint and body multiple times over the years-- for hail damage or fender benders.they always treat me fairly and my car always looks awesome I wouldn't go anywhere else
Update: just got another car repaired here--after something flew off a trailer in front of me on 35-E and hit the front/side of my Honda. Hance was able to fix it like new plus had their paintless person pull out an earlier dent that was never big enough to get fixed but always bugged me. Lauren and the front office staff were super patient explaining the process to me and I appreciate their professionalism
Update: just got another car repaired here--after something flew off a trailer in front of me on 35-E and hit the front/side of my Honda. Hance was able to fix it like new plus had their paintless person pull out an earlier dent that was never big enough to get fixed but always bugged me. Lauren and the front office staff were super patient explaining the process to me and I appreciate their professionalism
