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Reviews (18)
Sandra B.
Dec 03, 2021
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All good as long as you don't have any issues. My PTO time was calculated incorrectly and TriNet can not figure out how to calculate the missing PTO retroactively. First the missing PTO showed up in my account but mysteriously disappeared again. Customer service confirmed that I should have more PTO than it shows, but next customer service rep declined. I saved the chat history to show the calculation of the first rep, but they just can't get their act together. After weeks and different cases, I still get false promises "we have escalated this case and you will hear back before
Zach W.
Oct 25, 2021
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Kevin K.
Oct 13, 2021
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I have to agree with all the negative reviews of TriNet. I have been trying to cancel United Health Care coverage for 2 months now. I am retired military, and have medical coverage under my military pension and dont need medical coverage. Every time I call them to cancel they escalate me to Tier 2, and I sort of feel that I am making traction. At the end the Tire 2 phone call, they always say that they are elevating my case to tier 3 and that they will need 2-3 days to review my case and get back to me. After 3 days to waiting, I find that there is some other form or piece of information that
Debra L.
Sep 16, 2021
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If you are considering onboarding with Trinet, don't do it, just run away. I wish I had. This has been one of the worst management decisions I have made for our business. We've been with them for three months and it's a nightmare. When we were supposed to on-board the wrong benefits were assigned to our employees and it took weeks to resolve. All the time I should have spent helping our employees transition and learning the system were wasted on their mistakes. They cannot even get our payroll information to import correctly into QBs, which was one of the main reason I
Gerard B.
Jul 15, 2021
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Like many of the reviews have noted, Trinet appears to have essentially gutted any type of responsive customer service. This fundamentally undermines the whole point of utilizing the third party paid administrator.
I think trying it is depending on the fact that it is a real hassle to change PEOs, but we will be going through that process at the end of the year due to the severe decline in support.
I think trying it is depending on the fact that it is a real hassle to change PEOs, but we will be going through that process at the end of the year due to the severe decline in support.
Selective J.
Jun 14, 2021
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Mo S.
Jun 08, 2021
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I have been using Trinet for over 3 years. We are a small company. Our agreement was $100/M fee and thankfully it never changed until one day in January 2021 they sent a subtle email stating the minimum fee per company is now $1000. $1000!!!!, thats 10X what our original agreement was. For small companies like mine, thats an unreasonable jump. Obviously we had to cancel our plan which screwed up employee benefits etc. Which reputable company does something like this? Screwing over small companies mid-pandemic. Disgusting. Why would anyone use them if they can randomly just change their fees at
Uriel E.
May 13, 2021
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I run an organization that has been with TriNet for about 1 year and ~5 months. They were so-so as a PEO, but since the beginning of 2021, they've just fallen off a cliff. Their monthly minimum service charge went from $600 to $1,000 and the only "notification" they claim to have sent is an email from an unrecognized email address that as far I can tell I never received (or that it went directly into my spam). Furthermore, they sent this email after the enrollment period had already elapsed to ensure that smaller organizations might end up being forced to stay with them for an extra
William K.
May 08, 2021
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I have been using Trinet to get health insurance for almost two years. They had a change in their new total minimum monthly service fee that was communicated to me in January. The service fee increased from $150 to $750 as I'm a single member LLC. My Trinet payments doubled from from $632 to $1,221. The issue I have here is that this change took place after open enrollment date, therefore, I am stuck either paying double, or being without insurance.
They claimed that they gave me advance notice, however, it truly does not matter how much notice they gave me as my situation stays the same
They claimed that they gave me advance notice, however, it truly does not matter how much notice they gave me as my situation stays the same
Brian K.
May 03, 2021
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We've used Trinet for about 4 years as we grew from 4 to 14 employees. In early 2021, they switched away from having a dedicated account rep for our company to sending all our requests to an email box that seems to be managed by waaaay too few people. They are currently advertising a 72-hour response rate, and I'd say it's closer to 6 business days. It takes so long to get a response that it's almost not worth asking. We're taking our business elsewhere and I would suggest others think hard before getting involved. We've gotten quotes from other PEOs that are
Bruce B.
Apr 09, 2021
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Charles S.
Jan 26, 2021
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They changed their support system. They no longer have dedicated reps, now you go into a queue - a black hole. Have a timely question and need a quick response? Forget about it. If you can wait a few days (or more) for an answer, this may be a good option for you.
Before they changed their support system, they offered discounts f you commit for a year. That's a clear indication that they knew their customers would not be happy and will want out.
And they are not cheap!
Before they changed their support system, they offered discounts f you commit for a year. That's a clear indication that they knew their customers would not be happy and will want out.
And they are not cheap!
Jenna L.
Jan 12, 2021
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I am a current Trinet customer and have been using Trinet for over a year now. Trinet wasnt fantastic but it was ok and I had a go to payroll person who would help us with any payroll issues and give me a heads up on any special deadlines, etc.
Since covid, they have changed their process to this thing called CONNECT360. I was told that its supposed to help and improve the response time.
CONNECT 360 works like your retailer customer service. you have to email then and then you get a ticket number and then you have to wait about 1-2 weeks to get your answer. I had ONE simple PTO request and that
Since covid, they have changed their process to this thing called CONNECT360. I was told that its supposed to help and improve the response time.
CONNECT 360 works like your retailer customer service. you have to email then and then you get a ticket number and then you have to wait about 1-2 weeks to get your answer. I had ONE simple PTO request and that
Brenton B.
Dec 16, 2020
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Trinet is the worst! I work for a small business that uses them to provide our benefits in Tampa Florida. Their onboarding was a train wreck and required several calls to even get signed up for benefits. Trying to get dependent care reimbursement took several calls with a rep (min 10min to even get someone on the phone). On each call the reps claim the issue has been resolved yet never is. If you're a small - mid size firm looking for someone to manage your benefits - Don't use Trinet.
Kevin B.
Jun 23, 2020
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I had previously given them a bad review, because of how they handled the debit card to my FSA account. Basically, they shouldn't cancel the card when you leave that employer. They should keep the card active until the balance drops to zero. A small hassle to get my money, but I did.
This update is for that I'm doing my 2019 taxes now, yes, I took advantage of the extension from April 15 to July 15. :-) That employer did not send me a W-2 form. Ugh. But, I logged in using my old Trinet account everything was still there, and a few mouse clicks later, I had my W-2. Cool. :-)
This update is for that I'm doing my 2019 taxes now, yes, I took advantage of the extension from April 15 to July 15. :-) That employer did not send me a W-2 form. Ugh. But, I logged in using my old Trinet account everything was still there, and a few mouse clicks later, I had my W-2. Cool. :-)
Mark W.
Jun 20, 2020
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Our Company moved over to TriNet's leased employee model and we have paid the ultimate price for a horrible decision. We have struggled with recruitment and retention due to the fact that TriNet has an increasingly bad reputation. We have actually lost out on several incredibly challenging positions and the candidates cited TriNet as the specific reason for not taking the job. We have lost good employees due to the fact that we can no longer make our own policies that support our employees. Instead we are forced to use TriNet employment policies that DO NOT fit our culture.
I have received
I have received
Rance Z.
Dec 14, 2019
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Incredibly frustrated with their customer service team. There was an issue that occurred that will result in incorrect W-2s being issued in early 2020.
I reached out to them in October of this year detailing the issue. I then reached back out to check on the escalation three weeks later. The issue was still not resolved. A week or two after that, I receive an email reiterating my original issue that I had provided to their team as my "solution".
Honestly, maybe this company is simply too big in terms of the number of clients or understaffed to deal with individual tax issues. But, if
I reached out to them in October of this year detailing the issue. I then reached back out to check on the escalation three weeks later. The issue was still not resolved. A week or two after that, I receive an email reiterating my original issue that I had provided to their team as my "solution".
Honestly, maybe this company is simply too big in terms of the number of clients or understaffed to deal with individual tax issues. But, if
Alan R.
Nov 08, 2019
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