Chateau Living Center

Never had a problem since my mom has been there every one nice people need to stop bashing that place my mom is happy there if she’s happy I’m happy

Please NEVER put your love ones in this facility. HORRIBLE No one cares. Administration or nursing. My mom just passed away and no one notified the family for 4 hrs. Walked in to this facility and no one informed family she had passed away and we walked in the room to find my mom dead!! No nurse in charge at night. At night it is a free for all, the place runs itself. Mom's room stunk so bad and roommate was in the room next to dead body eating. Please don't go here. ARDINE JONES, FIND ME ON FACEBOOK Also it is true you can not talk to anyone in this facility. They put you on hold and never return

The worst. They do not answer their phones and since you’re not allowed in the facility due to Covid, it’s impossible to know how your loved ones are really doing. My husband waited on the phone over 25mins when they did answer. He would be placed on hold and that was it! The only way we could talk to our loved one was when he was able to answer his cell phone. We never got updates on him since we weren’t able to speak with staff. The only time they reached out to us was to let us know our family member was getting admitted to the hospital again. We are not having our family member return

If you aren't there to help your loved one, they're helpless. As with many nursing homes, they're usually short-handed. However, they're not neglectful. During COVID, my father has been neglected, losing a lot of weight and developing terrible open wounds. My father can tell me what's going on. I wouldn't want anyone to see some of the ways I found his roommate at times. I'm very sad about the way this has turned out.

I cannot say what happened to my brother because he was not allowed visitors during covid. But he was able to talk to me when he got to the hospital and said he hated it there. He got a bedsore and developed sepsis. Then he died. I know they were overwhelmed but miss my brother very much.

I can’t imagine any poor souls sent here without family. My mother went without medicine, changing, and even food. She was left in her own bowel movement without being changed, went without pain medicine with advanced stage cancer and they don’t ever bother to bring her food. I was in tears that I actually sent my mother here for such horrible care. I could have brought her to my own home and left her alone all day and she would have received better care this place she be condemned and the doors shut. If I can ever figure out how to report this place to the highest authority for neglect of

I used to work at this facility as a CNA for a grand total of 3 months. Some of the workers, nurses and higher ups included, just didn’t care about the care and comfort of the residents. I’m not saying that all the workers are like that, there are some like myself that loved and cared for my residents. On top of the lack of compassion, we, the CNAs especially, were overworked. There would be many days when I would come into work and I would have 40 residents to myself. Some of whom I would have to feed, give bed baths or showers, and turn, on top of changing sheets/making beds, changing residents

Reminds me of the Navy enlisted barracks in Keflavik, Iceland where I was stationed 1975-1976. I am here for rehab after a right hip replacement. This is too far away from all the activities and people who rely on me in New Orleans. Eventually I expect to be able to return home, to drive my own car again once my treatment is finished here. However, right now the rules are that if I want to travel away from the center, I have to arrange to be picked up by a relative or friend -- which means I have to hope they can fit me into their schedules.

If I could leave a negative # of stars I would. This is the most unprofessional, uncaring and uncooperative group of people that I have encountered in a very long time. My father-in-law was admitted to this facility in a bedridden state of health with hospice. He was totally unable to care for himself or to even call for the nurse. He was left in wet diapers, unclothed and without sheets on his bed multiple times. Of course when I would show up they would come clean him up and put sheets on his bed but this would happen again the next day. No-one from the nurses to the janitors were ever able to

I brought my mom in from a trip to the store and told them she urinated on herself and needed to be changed I left and came back 2hrs later and she still had on the wet depends and the sweat shirt and i ask for pain medicine for her and that took 30min it's just a crime what we have to put our love ones through when we can't give them around the clock care. I feel like I'm letting my love one down having her here but it's next to impossible to move them after you chose a place the insurance companies want them at the cheap places it's all about money so sad