Our Help Center offers up to date answers to frequently asked questions and guidance for common account management and servicing needs. Take advantage of growth opportunities in up markets while maintaining a level of protection in down markets. Brighthouse SmartCare is a hybrid life insurance and long-term care product that protects your family and you, should you need it.
Determine whether your essential expenses will be covered in retirement, and discover how an annuity could help fill any gaps. Trusted by over 2 million customers and with over 2.5 million annuity contracts and life insurance policies in force, Brighthouse Financial is proud to be a FORTUNE 500 company and one of the largest providers of annuities and life insurance in the U.S.
Determine whether your essential expenses will be covered in retirement, and discover how an annuity could help fill any gaps. Trusted by over 2 million customers and with over 2.5 million annuity contracts and life insurance policies in force, Brighthouse Financial is proud to be a FORTUNE 500 company and one of the largest providers of annuities and life insurance in the U.S.
Services
We offer two types of products: annuities and life insurance. This specialization makes us experts in creating innovative solutions that help protect what you've earned and ensure it lasts. We think our work is more important now than it's ever been. With so much change in how you plan, save, and invest for the future, delivering solutions for people like you has never been more necessary.
Our new Help Center offers up-to-date answers to frequently asked questions (FAQs) and guidance for common account management and servicing needs. This upgrade requires that all users register their account. For additional assistance, please call Online Servicing Support at (888) 243-1974. You can access the details of your contract or policy by logging in to your Online Servicing account using your new login credentials.
Brighthouse Financial, Inc. is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S.,1 we specialize in products designed to help people protect what they've earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. Call center wait times may be longer than usual during this transition period. We encourage you to visit our new Help Center for up-to-date information regarding these issues and guidance on frequently asked servicing questions.
We want to make your experience with Brighthouse Financial a positive one. By working to continually improve our service, we hope to meet your needs quickly and to your complete satisfaction. To ensure faster service, please have your annuity contract number or life insurance policy number ready. Brighthouse SmartCare Hybrid LTC and Brighthouse SimplySelect Term policies: (800) 882-1292.
Reviews (10)
Maria Rosa
Dec 22, 2021
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I have never been so disappointed with a financial company like I am with Brighthouse Financial. In today's time their customer service rep stated they do not use email or email their customer. With COVID going on these past two years and all the delays and issues with the mail....they don't email. So tripling an customer monthly life insurance policy amount without notification ...is okay with them? Been with Metlife/Brighthouse since 2001 and this is the thanks I get as a long time customer. Then to top if all off I request a confirmation that my policy is cancelled so there are no other deductions
Meredith H.
Feb 14, 2021
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I am an assistant to an advisor. We have a few clients with accounts at Brighthouse Financial. I talk with many different companies every day, and Brighthouse is by far the worst one. We requested an annual statement for a client over a month ago. They never sent it after two weeks, so I called them and requested it again. They said it would be emailed to me within 5-7 business days. When they never sent it, I had to call again. This time, they said that it would be 14 days or more. I finally received an email from them, and they sent the wrong statement! It’s the quarterly, when I had specifically
Melissa Miller
Jan 24, 2021
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Rene Baker
Jan 07, 2021
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David Cloutier
Dec 16, 2020
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Mind blowing how messed up Brighthouse Financial is with regards to customer service. Have a 92year old mother experiencing dementia and need to cash out her policy so trying to have a power of attorney recognized and change an address on her policy. 2 months into this process and the customer service sweat shop 'Backroom' is unable to execute the requrest. Everything is two weeks to execute and after the two weeks nothing is done. No ability to contact a supervisor/manager. The Brighthouse Financial representatives have an attitude if anything is questioned. As a potential investor in this corporation
Iris Lovett
Oct 09, 2020
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WOW Do not buy life insurance products from this company. I have been trying to simply change a mailing address for over a year now. Today I was told I am not allowed to speak with billing department as they "don't take phone calls." I asked for a website to do a chat and also told "they don't do that either." The service rep I spoke with from Costa Rica was no help at all. This really makes me wonder what kind of service my family members would get should they need to file a claim on my policy.
Debra Ostroski
Oct 03, 2020
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Julie Ann Hill
Jul 12, 2020
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It's absolutely ridiculous in this day and time that you can't automatically draft payments to an annuity loan, and when it's mailed in it often takes over two weeks for it to be received and posted.
Recently, I mailed my payment in, the check was cashed and they sent me a letter stating that I had defaulted on the loan. I've tried twice to call them to get this corrected and I've been on hold for over an hour. I hate dealing with this company!
Recently, I mailed my payment in, the check was cashed and they sent me a letter stating that I had defaulted on the loan. I've tried twice to call them to get this corrected and I've been on hold for over an hour. I hate dealing with this company!
Thomas Chen
Jun 18, 2020
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Impossible to reach anyone on customer service phone #. if you enter your number to be called back, it never happens, if you stay on the line, you better have a phone with long battery life. one call the wait time was 90 minutes then my phone battery died, the other call the wait time was 2 hours until i gave up. i wonder if there is an actual person on the other side.
Joan Carthan
Aug 26, 2019
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