Over the past eight decades, our family has worked tirelessly to become the most trusted Rochester NY auto repair center, get in touch to make an appointment or learn more! From routine maintenance and mechanical service to auto body repairs and custom detailing, the professionals at Mac's II are proud to offer all of the automotive services you need under one roof.
Whether you're new to the area or a life-long resident in search of an honest Rochester mechanic with a proven history of customer satisfaction, we invite you to discover why so many others refuse to take their vehicles anywhere else. Stop in today or call us at 585-272-7700 to make an appointment.
Whether you're new to the area or a life-long resident in search of an honest Rochester mechanic with a proven history of customer satisfaction, we invite you to discover why so many others refuse to take their vehicles anywhere else. Stop in today or call us at 585-272-7700 to make an appointment.
Services
Mac's II is an independent full service auto repair center built for one purpose; to help you with your car. Being an independent shop, we are not a franchise and we are not a dealer. We are a Rochester based family owned auto repair business that has been helping people with their vehicles for over 75 years.
At Macs II, we understand how stressful it can be when trying to find Rochester NY automotive services that are honest, reliable and affordable. Over the past 80 years, our family has remained dedicated to making the process as simple and rewarding as possible. From routine car maintenance and repairs to auto body work and detailing, we're proud to offer the most complete range of auto services under one roof.
From routine brake pads and fluids to rotors, calipers and complete brake systems, Mac's II is a trusted source for automotive brake services in Rochester. A loud muffler can be more than just annoying, Mac's II offers reliable inspection and repairs of automotive exhaust systems, catalytic converters and more!
Think about what's at stake when it comes to your vehicle's braking system. Whether it's the safety of your loved ones or your ability to avoid accidents, you need a mechanic who understands what an essential role they play in your daily travels. At Mac's II in Rochester NY, we bring over eight decades of expert service to every brake job we undertake.
Considering how complex today's automotive electrical systems are, it's important to have a mechanic who understands how to properly diagnose and repair them. At Mac's II in Rochester, we're proud to offer a complete range of diagnostic and repair services for electrical systems on all makes and models.
Reviews (13)
Brandon N.
Sep 26, 2020
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I've been going to Mac's Auto Service 2 for all my vehicle repairs and maintenance for about a year now and I can honestly say that these guys really know how to treat their customers. Everyone is so kind and friendly and they really know their stuff.
They have technicians with decades of experience in the automotive industry and who really enjoy what they do. Stop in for an oil change or a FREE estimate for your vehicle repair needs and you won't be disappointed
They have technicians with decades of experience in the automotive industry and who really enjoy what they do. Stop in for an oil change or a FREE estimate for your vehicle repair needs and you won't be disappointed
Theclutch T.
Jul 22, 2020
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This review has been on my mind for 25+ years. Irrelevant, you say? Maybe or maybe not. I want to share my experience as a youth and how Ken Gan, the owner, dealt with the matter.
My elderly father's Cadillac was rear ended while visiting me in Rochester. It wasn't as bad a damage as only the trunk lid, and not even the bumper, had to get replaced. I inquired about availability and explained that I had to drive it back to NJ/NY where my parents lived in 3 week's time. Ken said they could take it in right away. Since Mac's was less than a mile away from work, I worked
My elderly father's Cadillac was rear ended while visiting me in Rochester. It wasn't as bad a damage as only the trunk lid, and not even the bumper, had to get replaced. I inquired about availability and explained that I had to drive it back to NJ/NY where my parents lived in 3 week's time. Ken said they could take it in right away. Since Mac's was less than a mile away from work, I worked
Foodie B.
Sep 18, 2018
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Slimy scumbags. If you want to be scammed, where they don't thoroughly check and do a half completed job, here's the perfect place! Towed my car first thing at 9 a.m. Car didn't get diagnosed until almost 5 oclock closing time. I was advised that the car had to stay there overnight to be looked at the next day cause they needed to diagnose the car and check the codes. Ok fine. Next day got a call at 10:30 a.m. that it was going to be a throttle body change and it only takes an hour to change it. Hours passed and was told by a guy named Walter that it won't be fixed until 5 p
Jon B.
Aug 10, 2017
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Used Mac's yesterday as I had a soft tire and Goodyear (which I have used forever) on Jefferson is now closed. Called and made an appointment the day before for 8am Wednesday, got right in, and was back on the road by 9:30am. Walt (who used to work at Goodyear) who took care of me is great. I was treated well, informed of the problem, and repaired in no time. The price for repair was a little higher than Goodyear, but this place is close to home, and I received good service. One thing I noticed while waiting is that all 3 of the guys working the lobby were honest, professional, and upfront
Amber L.
Dec 04, 2016
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Eric R.
Jul 12, 2016
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Jeff contacted me and was very apologetic about the miscommunication on the date screw up. My day of the week was on their books for a Friday even though Thursday was the day they had told me on the phone. It had to be a mistake on their part as they do not do doll ups on a Friday!
While I was extremely upset initially, Jeff smoothed things over. It won't account for the messy car for the event I had to go to on Saturday, But he went a long way in making things right.
A good service recovery that could have been avoided by his team communicating this as soon as it happened instead of
While I was extremely upset initially, Jeff smoothed things over. It won't account for the messy car for the event I had to go to on Saturday, But he went a long way in making things right.
A good service recovery that could have been avoided by his team communicating this as soon as it happened instead of
Jane D.
Sep 21, 2015
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Absolutely the best place to take your car or truck. Always friendly, courteous & clean. My car is always ready when they say it will be. If they find a problem other than my original repair, they will call with exact details & cost estimates. I always feel I am being treated fairly and honestly. I highly recommend.
Toby S.
Nov 11, 2014
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I have been taking my vehicles to Mac's II for over a decade. From the first visit, I knew that I found that rarest of mechanic shops: one that you can trust. Never has Mac's attempted to deceive me, or sell me a service that I didn't need. Service has always been completed in a timely manner, and for what I consider a fair and honest price. I recommend Mac's II to anyone and everyone.
Caitlin W.
Sep 23, 2014
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I came to Mac's II for an inspection and an oil change. The people that work there couldn't have been nicer and the prices were very reasonable. They also offered a first time customer discount!
During the inspection they found an issue with one of my tires and fixed it free of charge.
I would highly recommend Mac's II!
During the inspection they found an issue with one of my tires and fixed it free of charge.
I would highly recommend Mac's II!
Andrew G.
Jan 22, 2014
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Mac's II has the nicest and most helpful staff. People treat you with respect and kindness like a close friend, and they do the most excellent work on cars. I had an ABS issue and they fixed it up lickety-split and helped me out through the entire process. When comparing quotes between several other mechanics, they were by far the most inexpensive, and the most friendly about it.
These are people who really want to help you and your car. They love what they do and it shows. I always go here for everything - oil change, alignment, state inspection, other accidents and issues (battery
These are people who really want to help you and your car. They love what they do and it shows. I always go here for everything - oil change, alignment, state inspection, other accidents and issues (battery
Jake C.
Jan 06, 2014
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Looking for a good mechanic, I had heard good things about Mac's II. I knew they were more expensive than many of the other mechanics around, but I figured the price would be worth it for the peace of mind that I was getting quality service. I took my car there for an oil change, and on the way, noticed one of the wiper arms was loose. I asked if it'd be a problem for them to tighten it while they were working on the car (and that it wouldn't be a problem if not- it was a matter of tightening a bolt and I would have had no issue doing it on my own). They said "of course!"
Josh S.
Dec 03, 2013
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Some family members of mine have been to Mac's in the past so I figured I would give them a shot. I had a repair that I needed done quickly (broken hood release latch) and not only did they see me that day, they had the part I needed and were done 90 minutes later. They were the only shop that would even see me on such short notice, and the fact that they were able to repair everything that day rather than just give me a temporary fix was awesome. I'll definitely remember this the next time I need some work done on my car that I can't do myself.
Laura W.
Mar 25, 2012
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I have never had amazing customer service when it comes to repairing a car. Sure, I've had some nice dudes work on my car... but I wouldn't call it "customer service"....
I didn't even ever THINK about that being a possibility.
Then, a coworker slammed into my parked car. Awesome. $2.5K of damage and 5 days in the shop. Equally awesome.
So, then Amica (coworker's insurance) sent a list of places they have worked with in Rochester (I'm new to the area). I arbitrarily picked Mac's and they were able to fit me in a few days later.
The rental car agency met
I didn't even ever THINK about that being a possibility.
Then, a coworker slammed into my parked car. Awesome. $2.5K of damage and 5 days in the shop. Equally awesome.
So, then Amica (coworker's insurance) sent a list of places they have worked with in Rochester (I'm new to the area). I arbitrarily picked Mac's and they were able to fit me in a few days later.
The rental car agency met
