We provide a fast, convenient towing service 24 hours a day so you can get back on the road. If you've run a flat and don't have a spare, give us a call. We'll come out and patch it up for you quickly so that you can get to a repair shop without any hassle. Ever locked yourself out of your car? With our speedy service we'll have a technician on site within minutes to get you back into your vehicle.
Call McDonald's Towing and Rescue and let us rescue you from all the unpleasantness of being stuck on the side of the road. You'll never be so thrilled to see a yellow tow truck, as when we pull up behind you to offer a hand. You never know what's going to happen when you're on the road, so keep our phone number handy so you'll always be prepared for anything.
Call McDonald's Towing and Rescue and let us rescue you from all the unpleasantness of being stuck on the side of the road. You'll never be so thrilled to see a yellow tow truck, as when we pull up behind you to offer a hand. You never know what's going to happen when you're on the road, so keep our phone number handy so you'll always be prepared for anything.
Services
We offer towing for all types of vehicles on the road including classic cars, exotics, semis, trailers, motor homes, buses, and heavy equipment. If you slide off the road, or just get stuck having fun in the back woods we have what is needed to get you out. If you are involved in an accident we will help, and with accounts at most body shops, we can cut out the cost to you at the time of service by billing the body shop.
We specialize in all light duty towing services. Our dispatchers provide true 24-hour personalized service, which means there is never an answering machine or answering service. Our dispatch staff is trained to assess your requirements quickly and send the correct McDonalds Towing vehicle on its way within minutes.
Our recovery teams can upright loaded trailers, aircraft, boats and other large pieces of equipment both safely and efficiently. Our specialized equipment is capable of any job. We are insured by the industry's leading provider of comprehensive insurance, and all of our employees are covered by workers compensation and liability insurance, eliminating any risk to you of hiring underinsured service providers.
Reviews (19)
Wendy D.
Oct 13, 2021
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Worstttttttttttttttttttttttttttt place ever!!!!
bad customer service, employees speaking under their breath infront of customers, employees litterally want to fight custormers....very unprofessional! they dont know how to speak to people, front desk girl doesnt have any manners1 in general everyone here doesnt have any mannersl. ill definetly make sure ppl know this place sucks!
*******on topppppp of that my plates were missing and they had no answers to what happened to my plates !!!!!!!!!!***********
pure trash!
bad customer service, employees speaking under their breath infront of customers, employees litterally want to fight custormers....very unprofessional! they dont know how to speak to people, front desk girl doesnt have any manners1 in general everyone here doesnt have any mannersl. ill definetly make sure ppl know this place sucks!
*******on topppppp of that my plates were missing and they had no answers to what happened to my plates !!!!!!!!!!***********
pure trash!
Abdullah S.
May 15, 2021
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My buddy's car got towed unfortunately due to him parking in a non-guest designated car. The process was tedious, we had to pay at one location and pick the car up at another. I was helping him through the process and it took us a solid 2 hours to get things done. However, I'd like to give credit to all the people we met throughout our experience. I'd like to mention the lady at the service desk for the ability to deal with frustrated costumers which comes due the nature of the work they do. She was helpful and calm throughout our conversation. I'd also like to mention Justin
Michelle S.
Nov 13, 2020
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Tricia W.
Oct 25, 2020
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I waited almost 2 hours for a wrecker after Stella told me it would be an hour. My insurance company kept calling them and they finally stopped answering their phone. The driver provided absolutely no tracking details either, so my boyfriend had to sit in a parking lot from 6:00am until almost 8:00am with no idea on what time they were going to get there. I've dealt with plenty of wrecker services, but I've never had service this bad. And this is one of the biggest wrecker businesses in Kalamazoo County! I'm very disappointed.
Carla K.
Sep 26, 2020
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Sara K.
Mar 09, 2020
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I called at 6:40am. I was quoted an hour. At the hour mark, someone called to confirm that I was in a parking garage and told me it would take 2 hooks to get me out, and that it would be another hour. Fine, I just need this car moved. At the 2.5 hour mark, someone finally showed up. He didn't say a word to me. He walked around the car and finally addressed me THE CUSTOMER. Then informed me that he didn't have the appropriate truck to get me out of the parking garage and he would need to go back and get it. FINALLY 3.5 hours in, he brought the right truck and my car was towed away. Fast
Roberto R.
Feb 28, 2020
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Julie S.
Jan 29, 2020
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We use McDonald's Towing regularly. They may be slow at times, but they get the job done. I've never had a customer service rep get angry or short with me. I use them approximately twice a month for towing dumped cars. Listen up people, they'll treat you like you treat them. If the roads are bad, they are busy. I know everyone thinks it's all about them, but it isn't. You live in Michigan, be prepared. Blanket, flashlight etc. The weather here is nothing new.
Yi G.
Dec 12, 2019
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Today is a very unpleasant day. The service of @Mcdonalds towing & rescue is too bad.I hope everyone feels the same and can support it a lot. I also hope the leaders of this company can see it. Make improvements to your company.
First of all, kalamazoo is very cold today. It took more than an hour to pick up the car in the warehouse and called the customer service many times. Every time I say about 10 minutes. I made 3 calls throughout the hour. Every time I have a telephone recording. During the last call, the operator hung up my call. I am very dissatisfied with such service. The distance
First of all, kalamazoo is very cold today. It took more than an hour to pick up the car in the warehouse and called the customer service many times. Every time I say about 10 minutes. I made 3 calls throughout the hour. Every time I have a telephone recording. During the last call, the operator hung up my call. I am very dissatisfied with such service. The distance
Lauren F.
Nov 12, 2019
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Worst service ever. I locked my keys in my car at Speedway. They told me that the tow truck would be there in 30 minutes to an hour. An hour passed and he still wasn't here so I called again. Then they told me it would be another 45 minutes. That time passed and still no sign of him. Called one last time and they said 15 minutes. He finally showed up and got my keys out which took 45 seconds and it cost $60. Was stuck at Speedway for 3 hours total. Could've called another towing company that would've been much faster & cheaper. Never calling McDonald's towing again.
Dave T.
Oct 29, 2019
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Trey W.
Oct 23, 2019
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Have to say my experience with McDonalds is comical, disappointing, and utterly ridiculous!
Called for a tow at 11:16, through Progressive...said it would be 90 minutes. At 1:04 I call them and they say it will be another 45 minutes to an hour...in the meantime progressive has called twice to see if they have come....nothing. At 3:26 progressive switched me to Graham's towing who I received a call from and said they would be there in 30 minutes.
Funny thing, the clowns at McDonalds call me at 3:50 saying they are on their way! Wow great service!! Over 4 and a half hours! That's awesome
Called for a tow at 11:16, through Progressive...said it would be 90 minutes. At 1:04 I call them and they say it will be another 45 minutes to an hour...in the meantime progressive has called twice to see if they have come....nothing. At 3:26 progressive switched me to Graham's towing who I received a call from and said they would be there in 30 minutes.
Funny thing, the clowns at McDonalds call me at 3:50 saying they are on their way! Wow great service!! Over 4 and a half hours! That's awesome
Mike K.
Aug 10, 2019
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Peter K.
Jun 17, 2019
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This place. Is an absolute joke. Never I mean never call these clowns. They said 40 mins. Waited an hour. Called back. Told me another 40 mins. Waited an hour. Called back told me another hour plus. I asked her " why wouldn't you call and tell me?" She says why. What's the point. Unbelievable worst customer service ever. Wished I'd checked their rating first.
Jazzie R.
Feb 11, 2019
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If I could give them 0 stars, I would.
Here is a picture, with a time stamp of me waiting to get my car.
This is my second attempt at retrieving it.
My first attempt, I showed up to their main office and was directed to their lot, where I was told someone would meet us there.
I waited and then ended up calling the office to be informed the wait would be 20 minutes. I asked the staff to call me when a driver was on their way. I waited over an hr and no one called.
This is my second attempt. No one is still here, it is 11:59 and I have no intention of paying another 15.00 lot fee, when everyone
Here is a picture, with a time stamp of me waiting to get my car.
This is my second attempt at retrieving it.
My first attempt, I showed up to their main office and was directed to their lot, where I was told someone would meet us there.
I waited and then ended up calling the office to be informed the wait would be 20 minutes. I asked the staff to call me when a driver was on their way. I waited over an hr and no one called.
This is my second attempt. No one is still here, it is 11:59 and I have no intention of paying another 15.00 lot fee, when everyone
Heidi D.
Jan 17, 2019
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I called for a tow truck to remove an abandoned vehicle on my property. They told me I needed to show them the deed to my house to prove I lived there along with other identification. After scurrying around to get everything they needed, they never even showed up. I called twice. Nothing. Not a word from them. I don't know how this company is still in business.
K. M. C.
Aug 29, 2018
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Customer service was poor and slow. Most time waiting was spent watching personnel in the office do other tasks, such as answering a phone. Location does not have an ATM on site. This is important as their window has 2 conflicting signs: Cash only and cards accepted. The waiting area was way too small and offered no seating. No restrooms available. Once paid for, you are told to drive to another location and wait for someone to let you in to that location/yard. Seemed pretty inconvenient overall.
Dean M.
Jul 23, 2018
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WAITING OVER TWO HOURS FOR AAA to come out. They originally told me "45 minutes - before 8pm." It's after 9pm now.
Maybe I should have lied and said that I was not in a safe location.
Why do they even give out a time? If they have absolutely no idea when (or if) the towing company is coming, why bother? Just say, "we hope to get to you. Eventually. We have absolutely NO IDEA when, but we will do our best."
Or,
Why not contact me and update me that "the original ETA has been delayed due to..."
Shameful. Terrible service.
Doesn't anyone, anywhere, take
Maybe I should have lied and said that I was not in a safe location.
Why do they even give out a time? If they have absolutely no idea when (or if) the towing company is coming, why bother? Just say, "we hope to get to you. Eventually. We have absolutely NO IDEA when, but we will do our best."
Or,
Why not contact me and update me that "the original ETA has been delayed due to..."
Shameful. Terrible service.
Doesn't anyone, anywhere, take
Dan W.
Mar 17, 2017
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Absolute horrendous customer service. You have to go to their main office on Interstate where they only accept cash, and you must have the exact change. Then you drive to the other side of town on Mosel. Only when we got there there was no one there. We called and were told 5 minutes. We waited 20 minutes called again and were told he was on his way and would be there in a few. 15 minutes. We called again and she said "listen, he'll be there when he gets there". Worst customer service I've ever encountered.
