Advertised rates effective as of 3/18/2021. Actual rates may vary and are subject to member's credit worthiness, property value, loan product and term of loan. Advertised rates are for informational purposes. Rates are subject to change at any time and without notice. If you want to save, spend, borrow or learn, Zeal Credit Union wants to be part of your life's journey.
Our membership offers exclusive products, services and perks for members. Whether you need basic checking or are buying a new home, we've got you covered. When you open an online bank account with Zeal, you gain the freedom of 24/7 account access with a mobile app to keep your banking needs at your fingertips.
Our membership offers exclusive products, services and perks for members. Whether you need basic checking or are buying a new home, we've got you covered. When you open an online bank account with Zeal, you gain the freedom of 24/7 account access with a mobile app to keep your banking needs at your fingertips.
Services
To be a great place to work, we need great people to work with us. Everything we do, every day, in more ways than one, helps to make a unique contribution to people's financial future. At Zeal Credit Union, we want to attract and retain people who share our passion about the kind of credit union we are trying to build.
Our accounts are tailored to you! With a Zeal checking account, you get more advantages and less cost. Life is busy, and we know flexibility is key - that's why your personal accounts should work for you. When it comes to making purchases, you deserve simplicity. When you shop with your Zeal Credit Union VISA Debit Card, the amount is deducted directly from your checking account.
Relax and enjoy peace of mind. Overdraft coverage can help you avoid the inconvenience of returned checks and overdrafts. Protect your account from bounced checks and the fees associated with them. With our overdraft line of credit, your funds are covered up to your approved limit until you can bring the account positive again.
Let us help you build your financial future. Our complete range of savings and investment accounts provides options, no matter your needs. Customize your accounts to fit your goals. Choose terms and investment strategies that best suit your needs. All the while, you'll have flexible, easy access to your funds.
Wherever you are on the road to retirement, we have your best interests at heart. Five dollars is all it takes to open a Traditional, Roth, Coverdell Education, or SEP Individual Retirement Account (IRA). And you'll earn dividends. These funds can reduce your present tax burden. We also don't charge start-up costs or maintenance fees and recommend automatic deposits.
Reviews (17)
Mark L.
Jan 31, 2022
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Stephanie Clark
Jan 21, 2022
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My husband and I have repeatedly tried to get ahold of someone in the call center without any luck. We both work fulltime healthcare jobs and anytime we try to call someone we are on hold for over 1 hour before we have to hang up and return to work in the hospital. Over 1 hour wait time is completely ridiculous and I would urge anyone to go anywhere else for their banking needs.
Janis McGlone
Jan 01, 2022
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Jsnives
Dec 27, 2021
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ATM is out of order 1/2 the time. If you have a question regarding your account don’t even bother calling. The minimum time you’ll wait on hold is 45 minutes. I’ve actually called as a joke to test it out 3 times. The shortest wait time was 45 minutes. The longest was 1hr 52min. Customer service is an absolute joke, avoid this bank at all costs.
J. Watkins
Sep 07, 2021
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Having been a customer for 17yrs, I can no longer be. We have had multiple loans through coop and now zeal but lack of customer care have become atrocious. Now after rushing to get to the Livonia location before 5pm to deposit a check, arriving at 4:40 and the lobby is closed. On the app it says the lobby is open and it closes at 5pm. There is no reason to bank here anymore.
Zach Zawislak
May 26, 2021
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I’ve been with this bank for 15+ years and the calling up to get ahold of anybody is comical. I don’t think I’ve ever waited less than 20 minutes on hold. I’m just to lazy to swap my banking stuff over to another bank and deal with that.
Btw, I’m typing this while I’m on hold. It’s been 30 minutes now.
Btw, I’m typing this while I’m on hold. It’s been 30 minutes now.
Tomyattn
Apr 16, 2021
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Their automated Call/Help Center is a joke. I just spent over an hour, on hold, waiting for a customer service representative. I actually had to laugh out loud when the automated message said "to report a lost or stolen card call us immediately". Evidently, "immediate" means about 48 hours. Any Thief can make short work of your finances in that small amount of time. In that event they'd clean you out.
Michelle Kenyon
Jan 09, 2021
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Connie P in the Mortgage Dept has been very helpful. My Husband and I have our Mortgage, 2 saving accounts, a personnel loan that can be used if we want to use it & we had a vehicle loan with Zeal that we paid off too. The customer service is top notch, the interest rates are awesome. We go to the Westland and Livonia locations and we've never had a problem. Thank you Zeal Credit Union
Debbie Clark
Jan 03, 2021
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Recently I stopped in to check on my IRA Retirement account at the Zeal Credit Union on Middlebelt Rd in Livonia. Bart was available and immediately helped me in navigating through some questions that I have regarding Direct deposits from my retirement account. He was very professional, kind and polite throughout our conversation. He offered to call another associate at another branch to help answer a question that he was not sure about. That person was not available so he left a message for her to call back. Rather than me waiting, he assured me that he would call me with the answer. Bart called
Tisha P.
Dec 08, 2020
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I used to belong to a small independent credit union. I could go in there, recognize faces, speak to someone in member services. They were bought by Zeal and all has gone downhill. I cannot even call the credit union directly anymore. I have to call the 800 number and wait on hold. I also have had TWO instances where money has been pulled from my account in error. In review, it was supposed to be from a family member's account with a nearby account number. Unacceptable. I will be looking for a smaller, friendlier credit union.
Emma Cozier
Sep 01, 2020
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This company is consistently underwhelming and has lead to much personal infuriation. They have socioeconomic discriminatory policies (the do not treat all branch locations the same and they have different hold policies depending on location). They have been dishonest on their policies and misleading with their loans. I was offered a car loan at a rate once I set up auto-pay and then they swore it never happened since I signed the paperwork at a higher rate. The car manufacturer that I purchased from sent me a check to make the situation right because they knew how misleading the whole process
Sandra B.
Jan 29, 2020
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Awesome!!!! Best Zeal Ever In the Whole Area!!!Always friendly, fast and accurate. They treat me with respect and actually listen to me whenever I have questions. Kudos to the management staff for making a smooth well run Credit Union. Oh they've been this way for the whole 10 years I have been with there.
Christa L.
Dec 21, 2018
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Michelle K.
Nov 30, 2017
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My husband and I have been with Zeal Credit Union for many years now & we normally bank at the branch on Ford rd in Westland. Excellent service.
I'm writing this review because we did a refi mortgage and the service, the interest rate, and the ladies that handled our process did a fabulous job. Rachael Lane got us pre approved, Angel Merritt had to jump through hoops and all without batting an eye & did a fabulous job, and finally Laura Soop. We had a paid off loan for some upgrades we had done back in 2012 with IAC and even though I was told by IAC that my loan was pd in full, the
I'm writing this review because we did a refi mortgage and the service, the interest rate, and the ladies that handled our process did a fabulous job. Rachael Lane got us pre approved, Angel Merritt had to jump through hoops and all without batting an eye & did a fabulous job, and finally Laura Soop. We had a paid off loan for some upgrades we had done back in 2012 with IAC and even though I was told by IAC that my loan was pd in full, the
Jacob Ryan Paco P.
Oct 05, 2016
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Kathy B.
May 16, 2016
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Rob S.
Jan 02, 2015
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Do NOT bank with Zeal. Their tellers are poorly trained and misinformed. Their management is very unprofessional. As is their upper management. We decided to do our banking with Zeal because they're relatively close to our home, and their auto loan rates were decent. Moving forward, we might be driving a little bit further. I'd rather do my banking with one of those ghetto grocery store banks before utilizing this poor excuse for a CU.
