Refrigerated Specialist Inc. (RSI) of Mesquite, Texas is a market leader in the installation, service, and performance maintenance of commercial refrigeration, ice machines, and beer systems. RSI is certified by the Commercial Food Equipment Service Association (CFESA) and serves the hospitality and institutional food service industries throughout North and East Texas.
Whether it is a single unit or a full kitchen installation, we have the perfect team to help achieve your goals and stay on budget. If your business relies on its refrigeration equipment, then it's important to make sure it is properly taken care of. Invest in a PM plan. With over 40 years in the industry, we have an expert team to help you with all your commercial refrigeration equipment needs.
Whether it is a single unit or a full kitchen installation, we have the perfect team to help achieve your goals and stay on budget. If your business relies on its refrigeration equipment, then it's important to make sure it is properly taken care of. Invest in a PM plan. With over 40 years in the industry, we have an expert team to help you with all your commercial refrigeration equipment needs.
Services
Refrigerated Specialist Inc. (RSI) of Mesquite, Texas is a market leader in the installation, service and performance maintenance of commercial refrigeration, ice machines and beer systems. We serve the hospitality and food service industries throughout North and East Texas. Many clients include major restaurant chains, mom-and-pop restaurants, schools, hospitals, office buildings and more.
At Refrigerated Specialist Inc. (RSI), we offer businesses complete commercial refrigeration solutions throughout North and East Texas. Whenever you need installation, service, maintenance, or equipment leasing solutions, our team is ready to help. We provide custom solutions to meet your needs as well as your budget for your refrigeration equipment, ice machines and beer systems.
Refrigerated Specialist Inc. (RSI) Headquarters is located in Mesquite, Texas. Since our foundation in 1978, Mesquite has been a great home to our business. We are perfectly situated inside a triangle of three major highways: I-30, I-635 and US-80. Therefore, this location is perfect for quick access to anywhere in the Dallas-Fort Worth Metroplex.
RSI is awesome! Customer service and the knowledge and skill level of their technicians are second to none. I have been in my career for 24 years and worked with several vendors from different trades. Troy truly went above and beyond in customer service. He came for a non-functioning walk-in freezer and repaired two more issues while on site.
At Refrigerated Specialist Inc. (RSI), we focus on providing a "white glove" commercial refrigeration installations for businesses and commercial kitchens. Therefore, you will always get the highest level of service and professionalism when you choose RSI for your installation needs. In addition to the food service industry, we also do installations for contract feeders and institutional environments.
Reviews (10)
Amber Mefford
Sep 15, 2021
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Jason Keefer
Aug 30, 2021
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Marcus Montoya
Jul 25, 2021
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Aaron Austin
Jul 18, 2021
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Ashley
Feb 24, 2021
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John Jackson
Feb 17, 2021
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Wow! RSI is awesome! Customer service and the knowledge and skill level of their technicians are second to none. I have been in my career for 24 years and worked with several vendors from different trades. Troy truly went above and beyond in customer service. He came for a non-functioning walk in freezer and repaired two more issues while on site. Spending a little time with him increased my knowledge of my own property! I have no problem recommending RSI to any Class A facility.
Andrea Burdick
Dec 13, 2020
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The technicians have always been nice, but the answering service and dispatch are horrible. The won't call me back, every time, with an ETA (estimated time arrival) when our machine goes down. I explain each time I'm the only one in the office and may be running errands, but still no head's up. I call to see if there's an update, but negative; then the tech just shows up as I'm walking out the door. Very frustrating!
Amyn Hassan
Nov 25, 2020
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Very unprofessional!
Used them for years, one time complained about the service, and now they screen my calls. Every time they call me back and refuse to offer service. They lie claiming that they are too busy for the next two-three weeks.
If you use them, do not complain about anything, just pay them whatever the technician puts on the ticket.
I will be contacting the major manufacturer that recommends this company about their service!
Used them for years, one time complained about the service, and now they screen my calls. Every time they call me back and refuse to offer service. They lie claiming that they are too busy for the next two-three weeks.
If you use them, do not complain about anything, just pay them whatever the technician puts on the ticket.
I will be contacting the major manufacturer that recommends this company about their service!
Michael Stern
Dec 16, 2019
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If I could give a zero, I would, because that is the level of responsiveness and customer service. Could not get them to return emails or phone calls and I had a big install job....went with someone else and will never call them for service in any of my 6 restaurants. I wouldn't be in business if I treated my customers like this...best of luck for long-term success keeping up this level of service.
Onel Perez
Jun 28, 2017
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HORRIBLE customer service! Erica was extremely rude and short from day one. I initially called early on Friday, trying to schedule for a Monday appointment. She said they would get it to a manager and then to dispatch. No call back Friday or Monday, no big deal ,so I called at noon on Monday to check the status. I was rudely told by Erica that someone would get back with me once the manager approved it. No call back in Monday. Tuesday at 4pm they finally called back and left a very nice message trying to schedule an appointment for Wednesday. I returned the call and tried to speak to the nice lady
