WebDispatch.com is a locally owned and operated business that provides computer services to small businesses and home office users. Our mission is to provide professional service at reasonable rates while delivering exceptional customer service. Our staff has more than 30 years experience implementing Information Technology solutions for business.
John Schroeder is one of the owners of WebDispatch.com. John has a solid business background and understands the bottom line goals of doing business along with an understanding of how to achieve those goals through Information Technology. John was the North America Infrastructure Director for a multinational, multibillion dollar corporation.
John Schroeder is one of the owners of WebDispatch.com. John has a solid business background and understands the bottom line goals of doing business along with an understanding of how to achieve those goals through Information Technology. John was the North America Infrastructure Director for a multinational, multibillion dollar corporation.
Services
Our patient and knowledgeable staff are ready to assist you with any of your computer repair & networking needs. We provide computer support in San Ramon, Danville & all of Contra Costa & Alameda Counties. Viruses are reaching pandemic proportions. Beyond removing viruses, this service includes several maintenance procedures known to improve security and performance.
With regular maintenance, your computer will run smoothly and your frustrations will disappear. And with our "Peace of Mind" unlimited Virus Removal, if you do get a virus you are eligible for free in-shop virus removal. A monitoring program installed on your computer runs continuously and will send alerts when problems are found.
Backups are monitored daily. Backups are reviewed daily to ensure have been completed successfully and without errors. If there are any errors we will take action to correct them at no additional charge to you. An "Image" Backup for is stored on your existing local hard drives.
Imaging your computer is similar to making an exact replica; that backup image can then be directly restored to another computer saving an enormous amount of time and money in getting your network back.Your valuable data is encrypted and stored at our U.S. based secure state of the art data center.
Imaging your computer is similar to making an exact replica; that backup image can then be directly restored to another computer saving an enormous amount of time and money in getting your network back.Your valuable data is encrypted and stored at our U.S. based secure state of the art data center.
We will make sure that your anti-virus software is working properly and that the virus definitions are up to date at the time of initial setup. If you do catch a virus during your period of coverage, you are eligible for free in-shop virus removal. A $49 set-up fee is required (waived if customer signs this agreement at time of virus removal).
With our remote support service, our technicians can remotely control your computer as if they were sitting right in front of it. All this is done safely and securely while you watch. Your privacy and security is our highest priority. We use the latest and most secure remote support technology.
Our onscreen assistance software allows us to have a qualified technician connect to your computer and work along side with you to resolve your computer issues.Through the magic of our easy-to-use, secure software, you can watch and work together with one of our trained professional technicians.
Our onscreen assistance software allows us to have a qualified technician connect to your computer and work along side with you to resolve your computer issues.Through the magic of our easy-to-use, secure software, you can watch and work together with one of our trained professional technicians.
Reviews (28)
Jim M.
Nov 30, 2021
Report
I needed help in determining why my existing printer wouldn't work on my new computer. The computer settings showed the driver was unavailable. I tried downloading the drivers, as did Dell support, but no luck. Charles, from WebDispatch, responded. Within five minutes, he was able to determine that the printer wasn't compatible with Windows 11. I had him respond two days later to set-up my new printer, Seagate backup system, transfer everything from my old computer to my new computer and do additional things to improve my computing experience. Charles did an outstanding job, was engaging and personal
Wj Paine
Jul 27, 2021
Report
Pamela J.
May 30, 2021
Report
Web Dispatch is the best. They are organized, responsive, answer phone calls, get the computer back to me quickly. I have taken computers there a number of times very successfully.
I went to another highly rated computer repair and they were chaotic, disorganized, didn't return calls, kept computer a long time. So glad I went to Web Dispatch.
I went to another highly rated computer repair and they were chaotic, disorganized, didn't return calls, kept computer a long time. So glad I went to Web Dispatch.
Becky J.
Apr 30, 2021
Report
Debbie Chu
Mar 19, 2021
Report
Susan B.
Feb 12, 2021
Report
I have had several positive experiences with Web Dispatch, but this last one was so great I finally got over here to Yelp to give this company the great review they deserve. I had an old Mac (8 years old) and needed to move over to my new one. There were some significant legacy problems (such as an old version of QuickBooks that wasn't readily transferable to the new operating system). Charles came out to my house (properly masked, etc.), set up the initial conversion process, then returned the next day to complete and test that all went well. I am so impressed with Charles' skill, logic
Titan L.
Oct 01, 2020
Report
Peter B.
Sep 14, 2020
Report
Larry C.
Sep 20, 2019
Report
5 year old laptop got the dreaded blue screen. Turned out the HD was toast. Paul was superb. Explained problem, provided alternatives with costs. Outlined process to mine data off of HD and restore to be laptop. No surprises along the way.
Outstanding customer focus and explained in a way a 'challenged' user could understand.
Outstanding customer focus and explained in a way a 'challenged' user could understand.
Sherry H.
Mar 12, 2019
Report
Jazzy S.
Jan 23, 2019
Report
Lori LaPerle
Sep 28, 2018
Report
I thought I unleashed ransomware on my computer so I used my phone to find this company. I contacted one company but they said I wasn't a big enough account for them, so kept searching. So glad I found Web Dispatch because they calmed me down and eased my tension by having me boot up while on the phone with them. Paul identified that it was scareware and not ransomware. I took my computer to them that day and they did a thorough diagnostic, cleaned up a bunch of stuff, and charged a very reasonable fee, AND very promptly. They were very kind, patient, and informative. So happy to have a place I
Dr. T.
Jul 29, 2018
Report
Lance Mecherikoff
Jul 09, 2018
Report
I have been using WebDispatch for 8 years or more for my home computer needs. Same knowledgeable people who are very competent and patient (Mike, John, Charles). Besides normal debugging and disinfecting, they helped me select and buy online a PC and Monitor on 2 occasions for delivery to WebDispatch and then do all of the installation and software setup at my home. I went from Windows Vista to Windows 10 and they were also particularly helpful in tutoring me with intro to Windows 10 and the current versions of the MS Office software. Not surprised to see all 5 star reviews.
Mary Garcia
Jun 04, 2018
Report
Efficient & Trustworthy! We've been using WebDispatch since their inception. They've helped me out of several bad situations with infections, backups and are always willing to answer questions as best they can. Recently they helped us with consolidating/updating desktops & laptops and donating/disposing of outdated equipment -- they were quick and thorough. We will continue to obtain their services in the future -- highly recommended!
Carrie J.
May 18, 2018
Report
Rude customer service. Maybe they would have done a good job. But anyone who argues with A customer before they've even agreed upon a service, is not going to get my business.
Also, they don't even know what questions to ask prior to your appointment. They gave me information over the phone, based on me having a PC (although I never said I did). So when I brought in my Apple MacBook, they were surprised and told me I had to wait five days before I could get it serviced because their Apple specialist wasn't there.
Also, they don't even know what questions to ask prior to your appointment. They gave me information over the phone, based on me having a PC (although I never said I did). So when I brought in my Apple MacBook, they were surprised and told me I had to wait five days before I could get it serviced because their Apple specialist wasn't there.
M. G.
Feb 15, 2018
Report
I had a catastrophic computer failure last week on my work machine and had no idea how to get it fixed. I went to Web Dispatch because they were just a few blocks from my office and at first I was not hopeful.
The problem ended up requiring a re-installation of the operating system, which was diagnosed and completed over the course of a few days. It wasn't cheap, but when I realized I was missing some critical data files on the restored machine I called up and they were able to extract those files from the backup they kept.
It saved me a LOT of time and money to have that service as part
The problem ended up requiring a re-installation of the operating system, which was diagnosed and completed over the course of a few days. It wasn't cheap, but when I realized I was missing some critical data files on the restored machine I called up and they were able to extract those files from the backup they kept.
It saved me a LOT of time and money to have that service as part
Rick L.
Sep 26, 2016
Report
Have been using/relying on Web Dispatch for over 5 years. Very efficient, knowledgeable, always relivable and customer oriented. They will talk you through fixes by phone or remotely access your computer so they can do a "hands-on" fix. Would never use anyone else. Highly recommend them - without qualification
Carmen Konkle
Jun 08, 2016
Report
Sean C. Medina
Jan 26, 2016
Report
Laura M.
Aug 15, 2015
Report
P. D.
Nov 11, 2014
Report
I called with a computer problem this morning. Yes, I'm a tech "dinosaur" it's true. I learned ALOT about the lack of "bedside" manner from this place. It's hard enough not knowing as much as I should about computers but to feel intimidated is NOT my idea of seeking worthy service. As San Ramon is limited in service tech. businesses? I went out of my comfort zone with a company called FAST TEK from Castro Valley. WOW. From inception of call to visit? Very serviceable; very kind; very thorough and very reasonable charge. I have to thank WEB DISPATCH for
Akhil K.
Aug 18, 2014
Report
These guys were great to work with. Took the time to ask questions and explain without any feeling of rushing the customer. Seems like common sense but this type of service isn't that common. Brought in an aging laptop and they diagnosed and fixed it as they said they would in the time and budget we discussed. Mike and the rest of the team were all helpful and friendly.
Christine W.
Aug 13, 2014
Report
Sam T.
Apr 22, 2014
Report
Paul L.
Jan 12, 2014
Report
Douglas Regalia
Dec 16, 2013
Report
My computer crashed on a Friday night late.
Took it in to WebDispatch first thing Saturday morning.
The problem was a hard drive on its last legs.
Mike started working immediately on retrieving data and transferring to a backup device.
I came back later Saturday afternoon and then again Sunday afternoon (when they are "closed") to see the progress.
Mike was able to safely retrieve my sensitive data.
The computer was actually salvaged with a new hard drive.
Web Dispatch did a great job and I will always use their services and recommend them to others.
Took it in to WebDispatch first thing Saturday morning.
The problem was a hard drive on its last legs.
Mike started working immediately on retrieving data and transferring to a backup device.
I came back later Saturday afternoon and then again Sunday afternoon (when they are "closed") to see the progress.
Mike was able to safely retrieve my sensitive data.
The computer was actually salvaged with a new hard drive.
Web Dispatch did a great job and I will always use their services and recommend them to others.
Lawrence B.
Apr 10, 2010
Report
I first became aware of Web Dispatch last year when I spotted their vehicles parked in front of their building, adjacent to a gymnasium where I worked out. The computer mechanic that I had been using at the time had recently shut down, and I did have some computer work that needed doing, so the following day I gave them a call.
They answered the telephone on the first ring, asked to know the difficulty I'd been having, and we set up a housecall in less than ten minutes.
On the appointed day, the technician was five minutes early! Although my computer office was quite messy, he made no
They answered the telephone on the first ring, asked to know the difficulty I'd been having, and we set up a housecall in less than ten minutes.
On the appointed day, the technician was five minutes early! Although my computer office was quite messy, he made no
