A & E Appliance Parts & Service

Positive: Professionalism, Quality, Responsiveness
Very experienced staff. Stocks hard to find parts as well as current. Extremely helpful matching up parts. Repeat customer who will definitely be back!

Critical: Professionalism, Punctuality, Responsiveness
Set up appointment for 8am to 12pm NEVER showed NEVER called. Finally at 5pm called and said could not make it. And to top it off told me they could not come out for 5weeks after they didn’t show for the appointment

Worst company I’ve ever dealt with in my life. While repairing our freezer, which had a small water leak and often frosted over, they broke the sealed system chipping the ice away. Broke through a copper pipe. Released all the Freon in to the atmosphere. They never fixed it. No call no showed five times. Left us in a terrible position and broke our 48inch Kenmore Elite $10,000 refrigerator. Left is worse spot. Don’t return calls. Cancel appts. They are evasive and route your call overseas to India. 90 minutes hold times. I tried to have them file an insurance claim and give us some money toward

UPDATE: Left a message for Brian on his cell number below about two weeks ago and have not heard back.
ORIGINAL: The best thing I can say is that the guy showed up. Eventually. 45 mins past the window, he comes in and within 2 minutes is telling me that he's only here for the paycheck. Shakes the fridge and immediately tells me there's nothing he can do about the rattling compressor. After 15 more minutes of complaining about his life he charges me $150 for a "Diagnostic Fee" and says he's sorry that I bought a bad fridge. I will never go here again for help of any kind.

My older model washer stopped and A&E came out and fixed it as well as tuning up my clothes dryer. Great service at a fair price.

I mistakenly wrote a review on the wrong A&E. A&E Factory service is a different company, apologize for the initial review. They are giving you a bad name. Had 4 no-shows for appointments. My sincere apologies.
Service: Refrigerator/freezer repair

Awful experience with these people. We had multiple service calls for an LG refrigerator we purchased through Grand Appliance. One of the guys was rude and condescending, I actually told him to leave my house. Long story short it took months to approve as a lemon. They dragged on their paperwork and it took several follow ups with Grand Appliance to get a new refrigerator. It was installed and then the craft icemaker would not work. Grand Appliance scheduled an appointment for 2 weeks out. They were supposed to show 8/10/21 between 8-noon. They didn't show. At 2:30 called and said the tech called