Bay Area Rehabilitation Center

Worst place ever. My child was referred to this location 2 and a half weeks ago & they have not answered the phone. I just got a call and missed it and now they won’t answer my call back. Terrible service and do not care for new patients.

I am thinking about withdrawing my daughter from the program and seeking other resources for her. The sessions are virtual for now and there is always large amounts of silence from the therapist’s side. Every time I bring up a concern about my daughter’s progress her therapist always says “it’s okay she is still young” Her sessions have only been 40 mins. The evaluators told me her sessions were going to be an hour. When I brought it up to the therapist she didn’t seem happy about me bringing it up…… I hope they are not billing for an hour but I will continue to document things

I had been taking my son to therapy prior to starting therapy at this facility and I am a disappointed on how they process information and handle their patients. As any therapy center does they get a background of the patient in order to properly facilitate their patients. Initially there were bumps with evaluations and therapy schedule as one of the intake coordinators tried to put the blame on a new employee (the therapist) about not filling out the correct paper work so my sons schedule would not be interrupted, she stated it may take the insurance 7-10 business days for us to proceed with therapy

Billing department is absolutely horrible. I dont think that this office has a clue on billing and will overbill you! We have been over billed a huge amount and can not get anyone to call us back.

I am prefacing this post with the fact that our speech therapist at Bay Area Rehabilitation was great and my husband and I ALWAYS have worn our masks. And I am sharing for other moms to know their childrens’ rights if they have difficulty with the masks.
However, Director Mark Alexander was incredibly unhelpful and infringed on my daughter’s rights to services. Due to Covid 19, there are many new procedures put in place to protect everyone.
Today, my two year old daughter was told she could not come into the facility unless she wore a mask. My daughter is nonverbal and has major anxiety.

My daughter was referred here for EI for help with motor skills. They initially came out for an evaluation after a few weeks, and after it was confirmed that she needed some more help with motor skills, we made a schedule for a therapist to come to our house to help us. Over the course of 6+ months, someone came to my house twice to help her. We literally received no help, and we really needed it. Thankfully, my daughter caught up on her motor skills, but there was a lot of time where we could've used some help.
Everyone that I've ever encountered from this facility has always been extremely warm

My daughter was referred to ECI by her pediatrician. From the start it was hard to get things settled. The only therapist that really worked with her left. Her appts were so hit and miss. Her case manager went without contact with me for almost 3 months and when her speech therapist left nobody ever came back. Thank goodness I worked with her myself. When she had any other kind of therapy it was more of a talk session. Nobody ever tried working with her. Then she aged out and the school didn’t take her because they so no issues yet we are still having problems. My daughter really needed the therapy

5 stars! Bay Area Rehab has a group of Experienced, Knowledgeable and Caring Individuals.I had therapy on both of my knees on two separate occasions in 2017, due to meniscus tears. First of all the therapy is done on a One on One basis, which I love !! I had PT on my right knee for 4 wks and 8 wks later had surgery for my left knee in which I only needed 2 wks of therapy. I was given a Home Exercise Program that helped me tremendously. My Therapist Casey was Awesome <3 !! Thank you Bay Area Staff!

This is by far the worst customer service ever. My son was suppose to have therapy sessions with them and he only got 4 sessions and the others that were suppose to also show up never did. And I would call and call and the lady that had my sons cause was never there according to them! And they never gave me an explanation to why they stopped going to my house to give my son the therapy he needed. I DO NOT recommend this place at all. And the receptionist gives you the worst attitude and they just give the WORST service ever!