Before we show you your perfect hot tub, let us know your name and email so we can send a link to your results!. The Hot Tub has the largest selection of Watkins spa models in Northern California. The Hot Tub Store features the full Hot Spring Spas, Caldera Spas, and Fantasy Spa collections - all in one central location with expert spa staff at your fingertips!
Take a trip (it's worth it) to come see the widest selection of hot tubs around. The revolutionary FreshWater Salt System takes the work and worry right out of water care. This innovative, intuitive system provides better water with less hassle, so you can spend more time feeling renewed, restored and reconnected with your loved ones.
Take a trip (it's worth it) to come see the widest selection of hot tubs around. The revolutionary FreshWater Salt System takes the work and worry right out of water care. This innovative, intuitive system provides better water with less hassle, so you can spend more time feeling renewed, restored and reconnected with your loved ones.
Services
Disconnect the power for 30 seconds to reset the heater's high limit; check for clogged filters. Open for safe and socially distant shopping and for easy virtual tours from the comfort of your home. We follow CDC & local recommendations. Before we show you your perfect hot tub, let us know your name and email so we can send a link to your results!.
Reviews (18)
Mark Hostler
Dec 04, 2021
Report
We love this store-Vacaville...
Mercedes is our go-to person- she is always available, friendly and super-knowledgable. She goes the extra mile for her customers and we truly appreciate her. There are never any stupid questions and she will find the answer if she doesn't know it....
WE LOVE MERCEDES!!
Mercedes is our go-to person- she is always available, friendly and super-knowledgable. She goes the extra mile for her customers and we truly appreciate her. There are never any stupid questions and she will find the answer if she doesn't know it....
WE LOVE MERCEDES!!
Mary Jo Brandon
Nov 21, 2021
Report
Jessica S.
Oct 27, 2021
Report
First impressions they were great. Staff was friendly and knowledgeable and we were excited to get a hot tub. My issue is we were told to have the electrician come out after the hot tub is delivered and this is a huge problem. I ordered a base for my hot tub ( non returnable and from a company other than the hot tub store). We knew our gate would cause problems come delivery so we paid to fix our gate so there would be no issues with delivery. I got the call that my hot tub was ready to be delivered so we called our electrician to give us a quote and thankfully we did or I would be out even more
Joe Lucchio
Sep 29, 2021
Report
Shannon Clemence
Sep 21, 2021
Report
This has been an incredibly disappointing experience.
Customer service ended once the $9,000 tub was delivered.
Original sales person did not designate our tub to be configured 230v at the factory and was delivered 120v plug and play. Post sale, there was no follow up call on whether the tub was installed or for that matter, having a pleasant hot tub experience.
We were not provided a list of " authorized " HotSpring Spa technicians to reconfigure the Spa.
My electrician was unable to complete install due to the 230 V conversion caveat.
I have tried to call other locations to try and get information
Customer service ended once the $9,000 tub was delivered.
Original sales person did not designate our tub to be configured 230v at the factory and was delivered 120v plug and play. Post sale, there was no follow up call on whether the tub was installed or for that matter, having a pleasant hot tub experience.
We were not provided a list of " authorized " HotSpring Spa technicians to reconfigure the Spa.
My electrician was unable to complete install due to the 230 V conversion caveat.
I have tried to call other locations to try and get information
Robert Boardman
Aug 19, 2021
Report
I am frustrated with customer service and scheduling my spa service/repair. I made several calls to the service department with no response. I had an appointment last Friday and made it clear not only at the time I made the appt, but even called and left a message I was unavailable between 1 - 2:30 that day. Of course the repair technician called and left a message at 1:30 and apparently tried to come at 2. I called him back twice and got VM and called Service dept again with no response. Completely unacceptable. Apparently you don't want my business!!!
Niall McCarten
Aug 15, 2021
Report
I bought my first hot tub from the Hot Tub Store in Vacaville about 15 years ago and enjoyed it very much. After moving to a new house it was time to get a new hot tub. I got the same brand HotSpring a Jersetter for two people. It’s a nicer design and looks great. Everything was well organized the sale, information delivery and installation was so smooth.
I am sure I will enjoy the new hot tub for many years
I am sure I will enjoy the new hot tub for many years
Ethan Hartsell
Jun 19, 2021
Report
So we ordered an $18,000 top of the line hot tub with a promised 4 month delivery. 3 months of waiting in, our sales associate, Mercedes, called and made it sound like the order was never placed to the manufacturer and she advised the wait would be another 4-6 months. We said hell no, please refund the $18,000 to my credit card that got charged on day 1. Bought a lovely similar unit for $13,000 from Sonoma Backyard. Came in 2 months as promised. Hot Tub Store asked my review via an email for a review, so here's how it went down for your reading displeasure.
R. C.
Jun 14, 2021
Report
Sky M.
Apr 24, 2021
Report
I love my Hot Spring Jetsetter spa. I use it twice daily. I enjoy my coffee while soaking in the tub every morning. And in tHe evening, my wife and I have the best conversations in the hot tub. The salt system makes the water soft and silky smooth and is easy to maintain. The strong massaGe jets help with sore muscles after a stressful day of work or after a fun day out exploring.
Thank you for alwayS being available to answer any questions and for always having the needed maintenance items.
Thank you for alwayS being available to answer any questions and for always having the needed maintenance items.
Jenn T.
Apr 23, 2021
Report
UPDATE: 4/23/21 - I was contacted same day I wrote the review. They are genuine when it comes to providing stellar customer service and did resolve my issues and water care lesson testing which made initial setup so much easier and idiot-proof. Youtube, google and even the hot tub owner's manual can't show/teach what The Hot Tub Store can show you in less than 20-30 min. Owning a hot tub you will self-maintain is easy and seems future maintenance is a breeze as explained by their employees. Thank you for the much needed follow-up.
Michael Novello
Aug 12, 2020
Report
I appreciated the atmosphere at the store. We were greeted and left alone so we could browse which is my preference. Only when we had questions did Mercedes come over and help us with features and options on the units we were interested in. A great overall purchasing experience. I of course would have been much more appreciative if the delivery was not as prolonged but that appears to be the way things are for many products and not a reflection on the store of course.
Rebecca B.
Jan 28, 2020
Report
Bought a salt water spa and LOVE it!
I splurged and bought a salt water spa. I like them, but have never owned one. I was a little concerned after the shine wore off, I would be like most folks with a rarely used spa.
The spa was made to my exact specifications. The delivery was simple and the set up was fast.
I have lupus, a neurological disorder, and arthritis. I found I use the spa daily and it greatly diminishes my pain and muscle spasms! The salt makes my skin feel great and has helped my rough feet. I have used it at least six times a week since I bought it six months ago.
The staff are
I splurged and bought a salt water spa. I like them, but have never owned one. I was a little concerned after the shine wore off, I would be like most folks with a rarely used spa.
The spa was made to my exact specifications. The delivery was simple and the set up was fast.
I have lupus, a neurological disorder, and arthritis. I found I use the spa daily and it greatly diminishes my pain and muscle spasms! The salt makes my skin feel great and has helped my rough feet. I have used it at least six times a week since I bought it six months ago.
The staff are
Laura H.
Dec 17, 2019
Report
We purchased a home that had a Hot Springs spa from the 90s that was still working in 2014! We used it for a couple more years and then toyed with the idea of a new one. We checked around, there are cheaper spas, but the quality and energy efficiency of the Hot Spring spas brought us back time and again to the Hot Tub Store In Rocklin. Each time we came in David greeted us and didn't seem to mind that we were back yet again. Finally one day they had a sale and we found our perfect new spa. We love our spa so much and use it almost daily. It is easy to care for and so energy efficient
Hanson C.
Aug 18, 2019
Report
My review below is for both the West Sacramento store the Rocklin store, but is a result of the incredible service I recently received from Paul out of the West Sacramento store.
Never in my life have I been so pleasantly surprised! I called with a problem that I was almost sure they wouldn't be able to help me with, and my jaw dropped when Paul, without hesitation, told me that he would see what he could do. What he did was to contact one of his manufacturers with my problem, and they agreed to replace the item that I had purchased from The Hot Tub Store nearly 3 years ago. There was never
Never in my life have I been so pleasantly surprised! I called with a problem that I was almost sure they wouldn't be able to help me with, and my jaw dropped when Paul, without hesitation, told me that he would see what he could do. What he did was to contact one of his manufacturers with my problem, and they agreed to replace the item that I had purchased from The Hot Tub Store nearly 3 years ago. There was never
Scott V.
Dec 03, 2018
Report
Imer V.
Apr 04, 2018
Report
Great service. Ryan helped us came out to check my spa it had an internal leak so he suggested to use "Marlig fix a leak" chemical what I ordered from Amazon for $25. Problem solved.
I told them over the phone there is no visible leak and since they're the expert could suggest me to use this chemical. I payed 175 for a 10 min visit.
Is it necessary to see a dollar sign to a point the customer feel ripped off?
By the way very pleasant people great conversation good stories etc....
I told them over the phone there is no visible leak and since they're the expert could suggest me to use this chemical. I payed 175 for a 10 min visit.
Is it necessary to see a dollar sign to a point the customer feel ripped off?
By the way very pleasant people great conversation good stories etc....
David E.
Jul 31, 2017
Report
This is our 4th spa from Hot Springs and we couldn't be more pleased with our new spa and the support we received from Marcia. Marcia is thoroughly knowledgeable on her products, but most importantly she is an engageing, professional and caring young lady!
Marcia also recommended Chris as the electrician for hooking up our new spa. Chris is also professional and his work is 1st class and reasonable.
My wife and I are both 78 years of age and we start most days with a Hot Springs spa...What a wonderful way to start the day! We are very blessed and we thank God for every single day on this
Marcia also recommended Chris as the electrician for hooking up our new spa. Chris is also professional and his work is 1st class and reasonable.
My wife and I are both 78 years of age and we start most days with a Hot Springs spa...What a wonderful way to start the day! We are very blessed and we thank God for every single day on this
