Reviews and comments (i) have been submitted by customers voluntarily, (ii) are solely the views of such customers, and (iii) have been screened by Freedom Mortgage Corporation prior to publication in accordance with our guidelines. Customers were not compensated for their reviews/comments but were informed that the submittals may be used in Freedom Mortgage Corporation advertising.
Customer experiences are not meant to suggest future performance and may not be representative of your experience. Use our calculators to help you estimate how much you can afford on a new loan or what you could save with a refinance. Freedom Mortgage has grown to be one of the top 10 mortgage lenders in the US.
Customer experiences are not meant to suggest future performance and may not be representative of your experience. Use our calculators to help you estimate how much you can afford on a new loan or what you could save with a refinance. Freedom Mortgage has grown to be one of the top 10 mortgage lenders in the US.
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You may also send us a notice of error or Request for Information.
Under the Real Estate Settlement Procedures Act, a notice of error or Request for Information is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.
Under the Real Estate Settlement Procedures Act, a notice of error or Request for Information is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.
You have decided to explore homeownership and we're here to guide you through every step to help make your dream a reality. Freedom Mortgage has partnered with Matic Insurance to provide effortless insurance for your home. Through our integration, Matic will help you simplify the home insurance process.
The mortgage refinance rate we may be able to offer is personal to you. Your interest rate is affected by the type of refinance loan you want, your credit score, your income and finances, as well as the current mortgage market environment. Freedom Mortgage may be able to offer you a refinance rate that is lower - or higher - than the rate you see advertised by other lenders.
The amount of cash you might get from a cash out refinance depends on the value of your home's equity and the loan-to-value ratio of your refinance. Change the default values to personalize your estimate! Calculator assumes your loan-to-value ratio is 80%. This calculator is made available as a self-help tool for your personal use.
The cash out refinance rate we may be able to offer you depends on your credit score, income, finances, the current mortgage rate market, and other factors. Freedom Mortgage may be able to offer you a rate that is lower - or higher - than the rate you see advertised by other lenders. Ask us today what cash out refinance rate we can offer you.
Reviews (6)
Claudia V.
Aug 17, 2023
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Freedom Mortgage acquired my loan from my previous lender which I was very happy with. Since they assumed my loan my mortgage payment went up almost $500 a month AND they failed to pay my hazard insurance so my provider dropped me due to non payment. They refused to reinstate me since Freedom Mortgage attempted to pay my premium after my policy had been canceled due to non payment. Now I'm being threatened with a more expensive insurance and less coverage, courtesy of Freedom Mortgage. Also, since my policy lapsed due to Freedom Mortgage's negligence, I'm having a hard time finding coverage. Now I'm being informed I have to have TWO policies, including one for fire coverage. Freedom Mortgage informed me that they counseled the gentleman who paid my insurance late, however, that does not assist me in recouping the cost of a more expensive policy due to their negligence.
Brad T.
Mar 21, 2020
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THE WORST COMPANY TO GET A LOAN FROM!!
They have messed my paper work so many time, lost it, and just ignore my me.
Currently we are try to refinance, all our paperwork is in and we are waiting on them to do there part, as predicted they have not sent the paper work to the refinancer. Now we are very close to loosing our rate on the loan. There should be a law against this.
DO NOT USE THIS COMPANY!!!
They have messed my paper work so many time, lost it, and just ignore my me.
Currently we are try to refinance, all our paperwork is in and we are waiting on them to do there part, as predicted they have not sent the paper work to the refinancer. Now we are very close to loosing our rate on the loan. There should be a law against this.
DO NOT USE THIS COMPANY!!!
Ed S.
Dec 31, 2019
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Absolutely the worst company you can ever do business with. They offered a streamline refi on my mortgage they already owned. After I signed all the paperwork and paid closing costs, they told me to skip one month payment and start making payments to the new account number. I did exactly what they said, but they never processed the refi. They kept my closing costs and are trying to charge late fees, despite the fact I've been paying on the new account number they gave me.
The worst part is they refuse to return calls or respond to emails. When you do get someone on the phone, they say it
The worst part is they refuse to return calls or respond to emails. When you do get someone on the phone, they say it
Hooman B.
Sep 11, 2018
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Really poor customer service. If you are looking for a new loan, I would suggest you look to another company.
My mortgage unfortunately was sold to them, and I have no choice but to remain. When they purchased the loan, they had the wrong address on file for me, so I never got notification that they purchased my loan. Long story short, I ended up missing a payment due to them having the wrong address then promptly paid them in full and setup a direct deposit so it wouldn't be a problem. But they still reported the missed payment to my credit bureau and it ended up lowering my credit
My mortgage unfortunately was sold to them, and I have no choice but to remain. When they purchased the loan, they had the wrong address on file for me, so I never got notification that they purchased my loan. Long story short, I ended up missing a payment due to them having the wrong address then promptly paid them in full and setup a direct deposit so it wouldn't be a problem. But they still reported the missed payment to my credit bureau and it ended up lowering my credit
Stacy S.
Mar 07, 2018
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Kim J, they're no better once they have the mortgage. They bought my mortgage from another company. In the four months since that purchase, the following happened:
They couldn't collect my first payment or even give me an account number until two weeks after my payment was due.
They got the amount of my mortgage balance wrong and cannot correct it.
They said they would force place insurance on my property because I didn't have any (wrong).
They informed me they don't support paperless/online billing. Seriously?
They repeatedly (at least twice a month) call me to take out
They couldn't collect my first payment or even give me an account number until two weeks after my payment was due.
They got the amount of my mortgage balance wrong and cannot correct it.
They said they would force place insurance on my property because I didn't have any (wrong).
They informed me they don't support paperless/online billing. Seriously?
They repeatedly (at least twice a month) call me to take out
Kim J.
Apr 20, 2017
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The level of incompetence is staggering. I contacted Freedom Mortgage to discuss refinancing two rental duplexes I have in Oklahoma. My plan was to refinance my residence here, take out $65,000, and put that money into the two properties in Oklahoma and refinance them to increase overall cash flow. Freedom Mortgage told me the interest rate would 5.12% with no closing costs. I began both refinances, my residence with another lender and the two duplexes with Freedom. About two weeks into the process, Freedom contacted me and said they were going to stop the refinances on the two rentals, until
