Many clients come to us in search of more dependable, affordable IT support. They don't have the expertise to manage their own infrastructure or it is cost-prohibitive to hire and train in-house IT personnel. ITRM offers reliable and cost-effective IT support.
Not only will we proactively manage and maintain your IT on a daily basis, but we'll also become your trusted long-term partner that takes the burden of technology management off your shoulders entirely.Our experts will then create a detailed plan of action and select the best IT solutions for your business.
Not only will we proactively manage and maintain your IT on a daily basis, but we'll also become your trusted long-term partner that takes the burden of technology management off your shoulders entirely.Our experts will then create a detailed plan of action and select the best IT solutions for your business.
Services
IT Risk Managers is a leading IT services firm that delivers business value to clients through a blend of proactive technology strategies, technical excellence, quality assurance, and service innovation. Our clientele ranges from ambitious startups with a handful of computers and devices to fast growing companies with hundreds of users and multiple locations.
Does it always seem like there is an IT fire alarm going off? Do you feel your current IT provider is unreliable and unresponsive? Are your computers and networks slow, and you're not sure why? Are you paying too much for IT support? Most business leaders struggle with these same issues. You're not alone, and we're here to help.
With ITRM's help desk service, our trained technicians can be reached quickly via call, chat session, or email. Our average help desk response time via phone is under 60 seconds; chat response times are less than 45 seconds. We have several solutions related to our help desk platform. Our help desk ticketing tracks when a ticket is opened, what the issue is, and how it is resolved.
The ITRM Network Operations Center (NOC) is mission control for all our clients' systems. Our NOC is responsible for creating alerts and tickets related to server performance, network performance, and data backup issues. These tickets may be for issues as simple as system restarts or as complicated as full site outages requiring on-site dispatch.
ITRM's Remote Monitoring and Management (RMM) program manages and monitors the health of your desktops and laptops. RMM for desktops gives us the ability to perform automated tasks, scripting, proactive patch management, endpoint protection, and performance monitoring. Your desktops will be maintained, patched, updated, and secured against all forms of cyberattack.
