Preferred by our customers since 1980 for all of their heating and outdoor fire and grill needs. Monroe Fireplace was established in 1980. In 1985 Bob & Cecelia Martin purchased Monroe Fireplace & Stove. It was located at 500 E. Main from 1981 to 2006. In 2006 the Martins purchased the old Monroe bowling alley on Hwy 2 in Monroe and converted it into the beautiful showroom it is today.
Our goal since 1980 has consistently been to create satisfied customers. Our focus has always been on the hearth (fireplace, stoves, accessories) products. We have expanded the fire to the patio in our sales and service of fire pits, pellet and charcoal barbeques, and smokers. But always, through different ownership, and different products, our attention is always directed towards satisfying our customers.
Our goal since 1980 has consistently been to create satisfied customers. Our focus has always been on the hearth (fireplace, stoves, accessories) products. We have expanded the fire to the patio in our sales and service of fire pits, pellet and charcoal barbeques, and smokers. But always, through different ownership, and different products, our attention is always directed towards satisfying our customers.
Services
The Monroe Fireplace service program is geared to complement our superior product lineup by providing the best installation and follow-up maintenance experiences possible to our customers. Every one of our installations is previewed in the customer's home to ensure that the actual on-site work goes smoothly at a cost that is established in advance.
If you need immediate assistance nor have any specific questions about any aspect of your product's set-up, operation or maintenance, call us at 360-794-8024 for prompt assistance. Our professionals are familiar with the products as well as ownership concerns. Their expertise will facilitate the enjoyment of all of our products.
1: Among the largest selections of wood, gas, and pellet burning stoves, inserts, and fireplaces in the Northwest. Our beautiful 3,500 square foot showroom has over 80 fireplaces and stoves on display, 35 of which are live burning models. 2: A friendly low pressure sales staff with many years of hands-on experience in all aspects of fireplaces and space heating to help you select the correct appliance for your taste and needs.
These numbers are based on appliances 75%- 80% in efficiency, and are based on averages. Other considerations should be insulation levels of home, amount and quality of windows, and layout of home. An on-site evaluation, by a hearth product professional is recommended, before your purchase, to insure that your stove is properly sized for your home and needs.
To better serve our customers, we have established a defined service area. This area is where we feel we can provide top-notch service to our customers. Your total experience is important to us and the ability to provide timely service is important. We will consider doing work outside this area on a case-by-case basis.
Reviews (18)
Jared Lasater
Jan 25, 2022
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Geoff Holden
Jan 25, 2022
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Recently we experienced close to 5ft of snow in the upper parts of the Skykomish Valley. After losing power we were running strong with our gas stove until that took a dump. In an act of desperation, I drove to Monroe Fireplace to seek help. They listened to me and ultimately sent an emergency tech out in the snow to help me out. Hero is a word that gets thrown around a lot, but at my wit's end Monroe Fireplace came through with some heroic stuff. Customer for life.
Alexis G.
Dec 29, 2021
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We paid almost 5,000 dollars last year for an electric fireplace to be installed. We used it only twice and it doesn't work now. Called them to come check on it and they refused to come out because my husband had put wood paneling around it (didn't touch the fireplace at all). Now we are almost 5,000 in the hole and are living with a lemon fireplace. I have already reported to the better business bureau.
Mindy S.
Oct 31, 2021
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Derek Voelker
Jan 15, 2021
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This outfit is great, we purchased a propane fire place six years ago and have had the service techs come out a few times over the years. Recently two of their services techs Luke and Anthony came out and did a great job taking care of us. They were very polite, professional and timely. They defiantly know their trade. Would highly recommend them!
Sam Mutt
Nov 30, 2020
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I have shopped there for many years now. I purchased a stove there in 1988. Their prices were higher than others, but I believe in supporting local business.
This last time I went in, I purchased 2 repair parts for my stove. It is my belief he sold me one new one and one used one (that he told me was just tarnished from sitting on the shelf). Before I had gone in I checked the price online and found them 1/3 the cost of what they sold me. I have now lost trust in the business. I won't be shopping there any more..
Just my opinion....🤔
This last time I went in, I purchased 2 repair parts for my stove. It is my belief he sold me one new one and one used one (that he told me was just tarnished from sitting on the shelf). Before I had gone in I checked the price online and found them 1/3 the cost of what they sold me. I have now lost trust in the business. I won't be shopping there any more..
Just my opinion....🤔
Al Hasegawa
Aug 08, 2020
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Brought pellet stove years ago from Monroe Fireplace. Been cleaning and maintaining the stove annually. Decided to get at thorough service and made a appointment for a complete service. Tech called to notify us he was on his way and arrived on time. Tech, Anthony, was very courteous, professional, and polite. He ensured that the surrounding area was protected from any ash or dust while cleaning the stove.
His workmanship and knowledge is outstanding. He left the area very clean. The stove is working like it's new. Thank you very much Anthony and Monroe Fireplace.
His workmanship and knowledge is outstanding. He left the area very clean. The stove is working like it's new. Thank you very much Anthony and Monroe Fireplace.
Tamera Oskierko
Jun 28, 2020
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I highly recommend Monroe Fireplace. We have used their services before to replace parts on our old wood stove. The team there is always very friendly and helpful. We decided it was time to upgrade our old stove to a new more efficient one. Monroe Fireplace had exactly what we needed, they were able to help us determine the right stove for our needs and had several options to choose from with no pressure. Installation was done in a timely matter and not only did they care about keeping our home clean through the process, they made sure that the stove was symmetrically lined up and that it matched
Jim J.
Feb 24, 2020
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After getting a couple of bids, we decided to go with Monroe Fireplace for our new gas insert. Damon came out for a home visit and helped us select the right unit for our space. I appreciate that they sell only the highest quality products. We had a fairly difficult installation because if our retro 60's stone faced fireplace, but he assured me that they had the skill to "make it look right". Other competitors said "no way, it will look terrible."
Today the team showed up for the install. They were polite, took care to cover our new flooring, and worked quickly to install
Today the team showed up for the install. They were polite, took care to cover our new flooring, and worked quickly to install
Mady P.
Jan 11, 2020
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Niko W.
Nov 15, 2019
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We wanted two new gas inserts to replace the old wood fireplaces. Damon came out to do the measurements and estimate, he was professional, knowledgeable and helpful in providing the information we need to select the correct size inserts. They were able to fit us into their installation schedule earlier than originally promised.
The total cost was reasonable but the workmanship of the installation left something to be desired. Follow up is on the way and I look forward to update this to a five stars review.
The total cost was reasonable but the workmanship of the installation left something to be desired. Follow up is on the way and I look forward to update this to a five stars review.
Slava B.
Nov 05, 2019
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I've got a problem with my gas fireplace and sent out a bunch of requests here on yelp asking for help.
Damon was the only one who's replied with some instructions and tips on how to deal with it and following his lead I was able to find out there's no problem, but some confusion (that's my first fireplace)
Yet, he was the only one who's come back with some advice, while everyone else started telling me what do they charge for the diagnostic.
If I'll ever have a problem again, Monroe Fireplace will be my first choice because of their honesty
Damon was the only one who's replied with some instructions and tips on how to deal with it and following his lead I was able to find out there's no problem, but some confusion (that's my first fireplace)
Yet, he was the only one who's come back with some advice, while everyone else started telling me what do they charge for the diagnostic.
If I'll ever have a problem again, Monroe Fireplace will be my first choice because of their honesty
Goldenretrievertails Sawyer
Jun 12, 2019
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The have a good variety of products for a small town and will do free in home evaluations, they are definitely not the most cost effective for products. The front desk staff is not very friendly and each time I have been there they act like it's a bother to help you. The parking is super limited and difficult to turn back around onto the main freeway, leadtimes are several months for installing.
L. T.
Oct 25, 2018
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Terrible customer service. I spoke to someone on Yelp who suggested I call to schedule an appointment. That was fine. I call to do that and the woman on the phone was an absolute nightmare. She was rude and condescending. We tried to tell her we are new home owners and have never used our pellet stove. We were told it needed repair or a consultation for a new one. She refused to schedule us an appointment for repair or a consultation for a new one until we scheduled a cleaning. The cleaning was an extra cost that may not have even been necessary if we ended up buying a new one. We ended up going
Sarah H.
Nov 17, 2017
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We recently purchased a new wood burning stove (Lopi Evergreen) thru Monroe Fireplace and it was just installed this morning. From start to finish, our experience has been fantastic. Damon and all of his staff were helpful, knowledgeable and efficient. Tyler and Joe showed up early for the install and were friendly, very organized and respectful of making sure everything was clean and did a great job on our installation. If we could give 10 stars we would. Very Happy Customers!
Tom B.
Nov 03, 2017
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Had these guys out a couple times to look at another project at my new house, and as usual they did a great job. This particular project wasn't one that ended up making sense for some logistical reasons that were outside their control, but they were very helpful and reasonable throughout.
Always highly recommended.
Always highly recommended.
Ben Mohr
Sep 14, 2017
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Super friendly and helpful staff, great selection, fair prices. We decided to do the delivery and install ourselves to save a little time and they walked us through each step patiently. They even met us after hours on their day off to get us the right parts for our unique install application. They have an old school way of doing business you just don't see much anymore, and we certainly appreciated it. Quality business, top to bottom; they get our family's highest recommendation.
Marc V.
Jan 05, 2017
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