INACTIVE MEMBERS: If you haven't used Online Banking for 6 months, your Online Banking access may be deactivated. If you can't remember your audio response PIN Code or are having trouble, please call a Member Service Representative at (800)914-8619, press 7 then 3, between 9:00 a.m. and 4:00 p.m. EST.
MOBILE APP: Online Banking users can also utilize our mobile app. TEXT MESSAGE BANKING: To set up simply log into Online Banking, and under the Additional Services tab select Mobile Alerts. Protect against card fraud and misuse in real time- simply toggle your cards on and off in digital banking. Use your Member Rewards points to get $0.50 off per gallon of gas at participating stations nationwide.
MOBILE APP: Online Banking users can also utilize our mobile app. TEXT MESSAGE BANKING: To set up simply log into Online Banking, and under the Additional Services tab select Mobile Alerts. Protect against card fraud and misuse in real time- simply toggle your cards on and off in digital banking. Use your Member Rewards points to get $0.50 off per gallon of gas at participating stations nationwide.
Services
Interior Federal Credit Union is a member-owned and member-run financial institution committed to providing our Select Employee Groups, their volunteers, members and families with world-class banking, lending, insurance and investment products. We are your natural resource for financial services! We understand the complexities our members face every day, so we work hard to be a natural resource they can rely on.
Need a little more than you've got? Our personal loan options give you great rates on money that you can use for just about anything: making a specific purchase (like a computer or new furniture), paying for life events (like a wedding or vacation), or consolidating your debt for a lower payment. No matter where you are, it's easy to apply online and manage your loan.
We are pleased to offer CONTACTLESS cards so that you only need to Look, Tap, and Go! Improved technology means better security measures to help keep your transactions safe. If you are a current cardholder, please call 800.914.8619 and a member services representative will assist you. We are currently offering our contactless cards for FREE until further notice.
Interior FCU provides affordable higher education financing for students and recent graduates through cuStudentLoans, a credit union managed network. No matter where you are, we make it easy to manage your student loans online. See our tips and information about planning for college. Interior FCU also offers special young adult accounts (for ages 18-26) and education savings accounts.
Explore more, pay less! We'll help you take the back roads, ride the waves, or feel at home cross-country or across town with great rates on loans for all types of vehicles. If you already have a vehicle loan, we may be able to help you refinance it at a lower rate or better payment plan!
Ask about our First Time Auto Buying Program for our Young Adult Accounts, because we want to help young adults get a great rate, build good credit, and help fill their first tank of gas with a $50 Gas Card.Check out our Young Adult Account. Need help finding your next dream car? We're here to help with our Car Buying services, such as Carvana and TrueCar.
Ask about our First Time Auto Buying Program for our Young Adult Accounts, because we want to help young adults get a great rate, build good credit, and help fill their first tank of gas with a $50 Gas Card.Check out our Young Adult Account. Need help finding your next dream car? We're here to help with our Car Buying services, such as Carvana and TrueCar.
Reviews (24)
Barbara Jeffcoat
Feb 03, 2022
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Onyx
Feb 03, 2022
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IFCU has been very easy to work with and as a newer member I have been approved with much better interest rates and higher credit limits than the other credit union that I have been with for over 6 years. Unfortunately, some credit unions get too big and start operating like banks, which is why I decided to look for a new credit union that still put their members first.
Erick MurphySr
Jan 21, 2022
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All of My experiences have been Great Experiences with this credit union. My tenure as a member is close to a decade, yet the professionalism, competency, and eagerness to help me in any situation has been heartfelt. From the top managers positions to the staff in each different department.
I've always received top tier quality help, or answers to my many questions. "shout out" to Karen Amorose for have patience to deal with a customer that has timeless questions looking for an answer to all. I've been with several financial institutions and IFCU has fit me the best as a Vet and a Fed Gov employee
I've always received top tier quality help, or answers to my many questions. "shout out" to Karen Amorose for have patience to deal with a customer that has timeless questions looking for an answer to all. I've been with several financial institutions and IFCU has fit me the best as a Vet and a Fed Gov employee
Joshua Tuck
Jan 13, 2022
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Lee Smith
Jan 13, 2022
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Ikeshia Boyd
Jan 10, 2022
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Sydnee Winston
Nov 13, 2021
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I had to visit DOIFCU in Reston and worked with Caroline A. She’s a Member Services Representative and was absolutely lovely to work with. She was thorough, answered all of my questions, and above all was so friendly and accommodating to my needs. I can’t recommend her services enough! Thank you, Caroline!
Christine Finn Yurko
Oct 20, 2021
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Roses Me
Sep 29, 2021
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I saw a YouTube video about IFCU from "Credit Plug" and decided to give it a try. Keisha signed me up and was very courteous, knowledgeable, professional and knew about the products and services. All paperwork was handled professionally and sent to me on "Docu-sign" for electronic signature. Good customer service, high CC limits, etc. It is worth joining and becoming a member.
R.
Jul 19, 2021
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I cannot say enough good things about Interior Federal Credit Union or about Sherry Kamel. I work with Sherry, and she is not only a wonderful person, but an outstanding professional. She is a pleasure to work with, extremely knowledgeable and talented, outstanding in her communications, and a great tribute to IFCU. Sherry has made my experience with IFCU outstanding. Thank you!
Leigh T.
Jul 10, 2020
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I have had an account with IFCU for about 4 years. They do some things really well and are abysmal at others. They have a well functioning app. They alerted me immediately when my ATM card was hacked. Their follow through is very poor. Promises of following up and returning calls just doesn't happen. Overall things had gone pretty well until my experiences with CD Renewal. They did not alert me about auto renewal date though it is their policy to do so and I was charged an early withdrawal fee. Yes, I should have been able to keep track of it. I called on day 13 which is 3 days past
John D.
Dec 04, 2019
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I totally agree with the other users who have given the Interior Federal Credit Union poor reviews. I applied for a personal loan and submitted all the necessary information. I received one telephone call from them from a lady who asked some questions and she said they would continue processing the application. That was a month ago and nothing Forget about trying to get them on the phone. You will wait forever. And forget about Chat. it's not monitored.
Also, don't waste your time trying to enter their 12 Days of Joy contest. The business manager for that program mismanaged the contest
Also, don't waste your time trying to enter their 12 Days of Joy contest. The business manager for that program mismanaged the contest
Linda M.
Sep 03, 2019
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As others have posted, DOIFCU was unable to accomplish a simple task - in my case, reset my online password. Each of the 4 calls I made was answered with "We'll have someone call you back who can help", and refused to transfer me to someone who knew what to do. The answering service agents I talked to apparently do not work directly for the bank, and so are unable to take care of this common and trivial problem. The last phone agent I spoke with did not know the bank's main address, though she did look it up for me. All customer contact is funneled through the only published
Deb F.
Aug 28, 2019
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I wish I would of seen these reviews before I opened an account with them. The absolute worst customer service. When I opened the account the manager swore their credit cards never get compromised. A strange statement but I thought great. Well not a month later someone in Tiwan hit almost all their accounts so they canceled my card. Sent an email stating they would be sending out new cars immediately. A month later still no card. I call customer service was literally interrogated about my account all I wanted to know was if the new card had been sent. I couldn't answer one question so she
Tim F.
Jun 24, 2019
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Jake T.
Mar 21, 2019
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Place is an absolute joke don't waste your time. The 1800 number seriously makes me want to just scream and yell over the phone. They are no help and put you on hold for 30mins plus. I would never recommend this kinda service on my worst enemy's. They were not helpful. They did not even seem like they wanted to help me. I would give them 0 stars but unfortunately yelp dose not allow that. Horrible place. Don't wast your time or energy here.
Luis B.
Jan 27, 2019
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I am/was a furloughed federal employee who applied for the 0% interest loan to hold me over through February. They were no help. I applied, was approved pending final review. Waited and waited for a call that never came. I called 3 days later and was told it was still in reviewing but I need to open an account. so I did. Heard nothing. called after MLK day said still pending. someone will call. still nothing. called back and spoke with a manager who said do ABC and call back for final review. Why no one called or told me before, idk. Called back again and Told I need to do XYZ and call back so
Will K.
Sep 20, 2018
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Many better options exist so there is little excuse for their non-functioning website and dearth of benefits. If all you want to do is park your money somewhere and forget about it, this CU might be fine, but if you ever need to use bill pay or even transfer funds periodically, be prepared for issues requiring a call into their member services (during their business hours only, their after-hours call center is a bad joke).
Heather R.
Sep 08, 2018
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Arizona S.
Jul 24, 2018
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Let me just say in a nutshell, this bank has the most horrible customer service from calling the main line number for basic information to applying for a loan. The loan department (Karen and GiGi - the worst please beware) at the Reston branch are the most rude, unprofessional and worthless in seeking options on any level to help you. The turnaround for any response (either phone call, email or even trying to meet in person) is absolutely unacceptable. My other family members have an account and they get the run around every single time. If your thinking of leaving this bank to another, DO
Lefteye J.
May 24, 2018
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Rob M.
Oct 17, 2017
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Just to start out, I wish I would of read these reviews before I started an account with them. From the very get go, this credit union was creating doubt in my mind. I started out with a representative named Kiesha Hardge and proceeded to set things up. She informed me that a credit check will be done and I specifically asked her if it was going to be a soft inquiry and she said yes, the credit union performs a soft inquiry to determine eligibility. Whatever that meant. She needed to speak to my wife so a few days pass and my wife gets back to me after having a talk with Ms. Kiesha and told
Carol M.
Oct 10, 2016
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D. W.
Mar 09, 2016
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This is quite literally the worst institution I have done business with. I signed up because they had a competitive credit card rate, and to get the card I had to open an account. Fair enough. However, when I wanted to check a balance on the card and called the number on the back of the card, I was connected to a skeezy vacation cruise vendor! I tried the online number, but the number listed for credit cards ONLY goes to a cancellation service. Then I tried the main phone number. Those folks are an off-site call center and could answer only the absolute most basic questions--could not process
