Hoboken Lock & Supply

Had an excellent experience with Hoboken Lock today. Our key stopped turning in our lock so we needed someone to come asap to take a look. The dispatcher I spoke to was very friendly and sent someone out to us first thing. Luis came at the beginning of the time frame we were given, he was professional, friendly and wore a mask. He didn't even need to replace the lock, just fixed the existing one. We will definitely be using Hoboken Lock again!

Bought a new deadbolt from them, went home, destroyed said deadbolt due to my incapabilities. Went back, they provided the repair parts and walked me through how to install it correctly. Nice guys, knowledgable. 5 stars.

Very good experience with Hoboken Lock & Supply this morning. Well outside of business hours, Luis arrived and in under an hour from my initial call to them, the urgent repair was completed.

Efficient and professional. Took less than an hour for Luis to replace 2 cylinders, install 2 locks, fix a door that wouldnt close properly, and make duplicates of all my keys. Price was also very fair.

Perhaps the worst "locksmith" in the northeast, possibly the planet; their motto should be "F***ing Up Locks All Over Hoboken For 30+ Years!!"

The only reason a place like this exists is because it's located in a virtual island of a small 1.5-mile one-horse walkable town where there are only 2 other options available (the 2nd equally as inept and imprecise and the 3rd almost always closed), and it's named "Hoboken Lock."

Have a key that barely turns without that scraping feeling like nails on a chalkboard, even though it's only a 2nd generation copy

Looks like Hoboken Lock gets a bad rap on here. I put in a new front door in my apartment building and had bought the hardware separately. It turns out that the hardware was mostly incorrect but Carl helped identify and fix the issues and Louis came out multiple times until the job was done and was always courteous.

Horrible customer service and they don't stand by warranties. We had to call the manufacturer to get our $400 lock repaired! Don't use them!!!

Needed to make some copies of my keys and as soon as I walked in I was assisted, and the process took under a minute! Both keys worked and it was only a few dollars. Highly recommend.

Thieves, straight up thieves. I had a problem with my front door lock. Guy showed up for an hour, charged us $300 and didn't even do the job correctly. On top of that he snagged some tools from the handymen I had working on other stuff in the house. Greedy, amateur low lives. Go anywhere else but here.

Service was bad! The price for making a copy of one key is 60 bucks! Then I left this store.

Unfortunately, this is a locksmith to avoid at all costs.

Once Luis visited the home I was intending to purchase, it took a solid month and 3 follow-up calls after he told me I would receive the estimate in a week. As a follow-up at his request, Luis made an appointment with me on the one day I had access to the home, then completely blew it off. When I called to check on where he was, they expressed amazement that he had an appointment with me.

Additionally, Luis didn't return several polite calls in response asking to reschedule the appointment, and the owner, Al, didn't respond

I've been through 6 roommates in the past year and a half. It's not me, it's them. I swear. Anyhows, I have had some good luck with roommates I've picked up off of CL but it's that one Single White Female or Pacific Heights moment, that can really shake up a home.

I had to have my locks changed due to one manic roommate and since the lock is one of those high security locks, I couldn't go to just any hardware store to get a key made. I had to find a locksmith.

Hoboken Lock & Supply Company is located at Sixth and Washington. It's a bit of a hike from the