E&J is a family-owned and operated business that was started by Ernest "Ernie" Johnson, and has been serving the East Valley since 1982. Ernie began his career with a small hardware store in Coolidge, AZ. After working for two firms he joined General Electric for several years. Like so many entrepreneurs, he decided to launch his own business from his garage.
Since then, E&J has expanded out of the garage beginnings into a full-fledged, appliance service company with five service vehicles and a full time staff focused on customer care. Through the Certified Service Center, a national appliance servicing organization, Ernie earned his Master Technician certification.
Since then, E&J has expanded out of the garage beginnings into a full-fledged, appliance service company with five service vehicles and a full time staff focused on customer care. Through the Certified Service Center, a national appliance servicing organization, Ernie earned his Master Technician certification.
Services
Our goal at E&J is to repair your appliance as economically for you as possible and to make sure you are satisfied with our services. We charge a flat rate to come to your home. We are the premier Tempe appliance repair company local to the valley with thousands of happy customers and reviews. We are based in Tempe but provide service to most of the valley.
In need of a refrigerator repair service? E&J Appliance Services has exactly what you need! We employ a team of dedicated repair specialists, each with extensive experience in repair and maintenance of various types of refrigerators. Providing a comprehensive range of services to the Valley for over 3 decades, our repair services meet the highest standards of expertise and professionalism in the industry.
Our 90-day, limited labor warranty services defects in our workmanship. If a part fails due to a manufacturer's defect, our labor is covered for 90 days. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving identical symptoms), or against incidental damages.
As you can see we have a superb rating across the web because we take care of our customers. Thank you so much for your swift response to my request for service and for such a professional handling of my service issues. Sarah went out of her way to ensure that I could get an appointment as soon as possible, and Joey, our technician, was thorough, knowledgeable and very helpful while fixing our stove and our refrigerator.
Reviews (17)
Hilary Price
Dec 30, 2021
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Tanya B.
Dec 20, 2021
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My appliances were used and that I knew. The washer did not work and I could not tell whether it was the pipes or the machine. By the time I had the plumbing fixed, the 30 day warranty on the washer was up and the machine does not work properly. I don't believe they test the equipment thoroughly. Very very disappointed
Joey Gonzalez
Dec 07, 2021
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This place is garbage, charged me 98 dollars, oh and he discounted me from 129. He spent 2 minutes at my home to tell me that theres a litigation out on this model and there was nothing that he could do. I said you are charging me to knock on my fridge, he continued to say yes this is the service fee. COMPLETE GARBAGE!!! Pleasd never use this company, just take from people. What happened to integrity or doing the right thing.
Greg Marek
Oct 25, 2021
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Our Samsung refrigerator stopped cooling. I called E&J and they right away knew what the problem was and ordered the parts. Theo came to the house to do the repair. He was very professional and knowledgeable and diagnosed the problem right away as ice buildup in the back of the refrigerator. After removing the part that they thought was defective, it turned out it was OK. Theo defrosted the refrig with a steamer, and with some difficulty got it restarted cooling. He was here for about two hours and said he didn't want to leave us without a working refrigerator. Not many company employees show this
Debra P.
Oct 12, 2021
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Kate Donnelly
Sep 19, 2021
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Myra O.
Sep 11, 2021
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Julie F.
Sep 09, 2021
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I was a bit disappointed in my experience with this company. They came highly recommended, and responded quickly to a message. The problem was that after responding to call their office the next day for an appointment on an emergency fridge repair, they told me it would be 4-5 days before they could get out. If that had been relayed in the initial message, I would have sought someone else instead of waiting overnight to call their office. I would rather know you are too busy, then to wait and lose time.
Maria Castle
Sep 02, 2021
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Augie H.
Aug 02, 2021
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Barbara R.
Jul 12, 2021
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A burner on my gas stove wouldn't light. It clicked and I knew gas was coming out because it lit with a match.
I used Thumbtack and got quick responses. The repair company I selected tried to diagnose the issue over the phone, ordered parts for over $200 and was going to charge almost $500 for the fix. Thankfully, they kept changing the appointment time and I got frustrated. They did refund a deposit so I guess that is the best thing they could have done.
Enter E&J. They came out within hours and diagnosed the problem. No parts necessary, just needed cleaning and proper installation -
I used Thumbtack and got quick responses. The repair company I selected tried to diagnose the issue over the phone, ordered parts for over $200 and was going to charge almost $500 for the fix. Thankfully, they kept changing the appointment time and I got frustrated. They did refund a deposit so I guess that is the best thing they could have done.
Enter E&J. They came out within hours and diagnosed the problem. No parts necessary, just needed cleaning and proper installation -
Morgan Q.
Jul 01, 2021
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Jan C.
Jun 28, 2021
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Nolan Maratas
May 18, 2021
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Brad Franson
Jan 05, 2021
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Extremely pleased with their services. They called me during their scheduled window and arrived within it as well. The owner was present during the appliance repair as the technician was completing his training. This shows me that everyone at every level in the company is concerned with doing repairs correctly and efficiently. They repaired both of my appliances quickly and completely. One of the appliances wasn't functioning due to user error, but they did not make me feel bad about not catching my mistake. That is my girlfriends job:)
Thanks again!
Thanks again!
Stephanie Berry
Jul 26, 2020
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This company is by far the best appliance company I have ever used. From the first phone call, to arrival and repair. Customer service was pleasant and did what they said they would do. Techs were professional, courteous, knowledgeable and professional! Seriously I never expect this for appliance repair. I am sold on E&J! Thanks for fixing my Whirlpool fridge. Your team is awesome.
Kyle H.
May 22, 2020
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I have a Samsung RF28K9380SG fridge that constantly has the ice maker freeze up. Which in turn requires me to thaw out the buildup and chip the ice out. This happens about every two weeks. Pain. In. The. Butt.
The wife is on attack mode without her ice so I decided to call it in.
I contacted E&J through their website and they called back and left a detailed message saying that it was a known problem and that it might be fixable. I called back and talked to someone else and he said it was possibly fixable but it would cost $500 after parts and labor. Holy Cow. So I said I'd call them
The wife is on attack mode without her ice so I decided to call it in.
I contacted E&J through their website and they called back and left a detailed message saying that it was a known problem and that it might be fixable. I called back and talked to someone else and he said it was possibly fixable but it would cost $500 after parts and labor. Holy Cow. So I said I'd call them
