Xpert Computer Service & Repair is excited to have opened our second store just outside of Raleigh in the small town of Wake Forest inside the Heritage community. We are full service computer repair shop that can take care of any and all of your computer service and repair needs.
Whether you have a nasty virus on your computer, your computer is just running slow or your computer just doesn't power on, we can diagnose the problem and provide a quick and affordable solution for you.We are known for our quick turnaround times and friendly customer service. Most all diagnostics are done the same day!
Whether you have a nasty virus on your computer, your computer is just running slow or your computer just doesn't power on, we can diagnose the problem and provide a quick and affordable solution for you.We are known for our quick turnaround times and friendly customer service. Most all diagnostics are done the same day!
Reviews (10)
Colin Fogle Skyllus
May 30, 2021
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Had to call every few days for updates on ETA. Twice was told it would be done EOD but it wasn’t. Took over two weeks for a screen replacement in total - several days before ordering the screen, and at least several days after the part came in to do the replacement.
Finally went in after being told it was ready but it still wasn’t, came back a couple hours later and still had to wait 10-15 minutes in store because it wasn’t quite ready.
Laptop was returned fixed but with a couple significant scratches on the keyboard plate, not cleaned at all, and with zero % battery charge.
Friendly interactions
Finally went in after being told it was ready but it still wasn’t, came back a couple hours later and still had to wait 10-15 minutes in store because it wasn’t quite ready.
Laptop was returned fixed but with a couple significant scratches on the keyboard plate, not cleaned at all, and with zero % battery charge.
Friendly interactions
Jonathan Livolsi
Mar 16, 2021
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I needed a replacement battery for my laptop, called and asked if they could get it. Said they would email or call me back to let me know if they could. No email or call back, so I called them. Said they sent me an email, I have zero emails from them not even in spam. Said they could get it by Friday. Said OK to order it and asked what time should I come by to pick it up. Said they would call me when it got there. Friday comes and no call, so I call 3 times, no one picks up. I drive over to the shop and there is a note on the door that they are out to lunch with an "undetermined" time to return
Mike M.
Dec 30, 2020
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Preston Cockrell
Dec 17, 2020
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My PC was constantly crashing while trying to play games so I took it here. Did not expect the excellent customer service by a associate named Grayson. After giving me a quote before I came to pick up my PC, the quote I received was different from what Grayson told me. In fact, it was 250$ over! I didn't really care about having to pay the extra money because I wanted my computer back so I just payed the extra fee and went home. I receive a call a couple of days later from Grayson and he informs me that i was given the wrong quote and he wanted to give me a refund. I've never been asked with no
Cierra Killian
Nov 25, 2020
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I brought my computer here to have the hard drive and battery replaced. The guy gave me the various replacement options for the hard drive and only one of the three options was an actual hard drive with the same amount of storage on it as what I had previously (the others were newer, SSD's with less memory space). I decided to go with the normal 1 TB hard drive. Upon leaving, I realized that my receipt said "Replace with 250GB SSD", which was not what I had asked for. I called back in (this was maybe 10 min after leaving the store) clarifying that I would need the 1TB Hard Disk Drive installed
Nate Howard
Aug 09, 2020
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I brought my MacBook in a month ago because it randomly kept shutting down, I didn't know what was wrong so I took it to them. The first time they said it was the battery and I paid 187 dollars. It still did not work. I took it back and then they said it was the motherboard, then I paid 283 dollars. Now it works. I don't know if this is good time or bad time to have a MacBook fixed but I am glad they figured out what was wrong with it.
Anthony Hudgins
Aug 05, 2020
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Initial visit was good, dropped off the laptop 0n 9/19. I was told that it would take about 3 days to take a look at my laptop. Fast forward a week and I still hadn't heard anything so I called them on a Friday. Was told that they hadn't looked at it yet and the manager was going look at it on the following Monday and give me a call. Monday came and went and I didn't hear anything back. So the next morning I showed up at 9am 9/29 to pick up my laptop. They never looked at it. Terrible service or no service at all. I wouldn't recommend them.
Jake Barzane
Jul 08, 2020
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Positive: Professionalism, Quality, Responsiveness, Value
The best place in the Raleigh area to get your PC fixed. I had a lighting strike take out the motherboard. Dillon was very helpful in explaining the problem and offering affordable solutions. Thank you Dillon my system is running better than before.
The best place in the Raleigh area to get your PC fixed. I had a lighting strike take out the motherboard. Dillon was very helpful in explaining the problem and offering affordable solutions. Thank you Dillon my system is running better than before.
Femme Fotog
Jul 01, 2020
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I brought a dead computer to XPert in Cary to recover the hard drive, and I left feeling all my data files had been stolen from me because the Cary store refused to provide any statement that my files, as my personal property, were safeguarded and not sold, displayed or otherwise shared. I believe the Wake Forest XPert store had quoted $45 for the service and changed to $55 once I came in. My feelings of discomfort grew as I interacted with the staff. I believe I had read reviews for the Wake Forest location, but when I learned I would have to leave my new computer to copy the drive over to, I
Ron Tanciar
Aug 12, 2019
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Hello everyone. Xpert Computer did an excellent job in cleaning up my computer. It’s now running at peak performance. RAH! They recommended that I purchase I new computer soon. Hard drive is 10 years old. They sound like my wife but guess what, they are both right. I’ll be purchasing a new one by the end of the year. I always appreciate a service center who will recommend what one should do. Keep up the GREAT work. God Bless & Yes, God Bless America.
