Eastside Mobile Auto Glass

Had to wait a couple weeks for an appointment. Fast service, windshield replaced in under an hour. They have Wi-Fi and a desk you can sit at which was nice.
My car was left very dirty with bits of rubber everywhere and black stuff all over the interior of my car. I had to wipe down my entire interior in the front. Also a bottle of glass cleaner was left in the car and the hood was not latched. I decided to stop for coffee before leaving and I'm glad I did otherwise I would've gotten on the freeway and potentially had my hood flip up and smashed into my windshield. Honestly that alone is a huge

Positive: Professionalism, Punctuality, Quality
They were super fast and easy to work with. My windshield was chipped from a rock strike and they got me in for a repair the same day.
Service: Windscreen repair

They work hard. Busy place, you need to be really patient work get done. Appt is need it but they work on your car after 45 minutes of your appt time. After they get your car in it is really fast. Decent price for my tires and it is budget friendly.

My experience with that shop was outstanding. It starts with the fact that unlike some other similar shops a human picks up the phone. The next step was a scheduled appointment in three days. The repair was announced to last two hours, in 90 minutes I got a phone call telling me the car was ready. And the cooperation with the insurance company and the quality of work: everything was excellent. Based on that experience I recommend the services of this establishment.

Worst company ever. Do not use, ever. Made an appointment to replace my windshield that was smashed by a tree. Duck tape was leaking and glass and rain were literally falling in on me. They were late for my mobile service from 8-12. Told me they would send a technician out later, that did not happen. In addition, they did not even have the courtesy to inform me that they would not be coming back. I had to call them. My saved phone calls are record of them missing their window. They assured me on Tuesday because of their poor customer service that I would be scheduled first thing on Friday morning

Positive: Professionalism, Punctuality, Quality, Value
Shopped all prices in Bellevue vicinity and this company was the cheapest by far. 23% cheaper than Safelite Glass. They did an excellent job and I highly recommend them. Also the Italian restaurant next door is an excellent place to wait.
Service: Rear window replacement

Their website says they allow walk-ins but that is just to get you in the door. I will definitely never give this place business because of their false online advertising! I know they do good quality work because that has occurred for another family member (only reason for two starts instead of one) in the past but they really angered me that they wouldn’t even look at my car and basically said they never do walkins.

Very minor rock chip I wanted to take care of before it turns into something worse. I checked the website for rock chip repair, and it says they have "drop-in rock chip repair" between 8:30-4:30. Drove over there and was told they were booked out a week, didn't even take a look at the damage or acknowledge supposed "drop in" service. Went to another shop and was in and out in 30 minutes.

Filed a claim for a cracked Model Y windshield with Eastside and talked to the lady to order the glass from Tesla. She mentioned they have to do it via email and it takes some time to hear back from them. I called a couple of times to check in on the order over the next two weeks. They hadn't heard anything yet from Tesla.... A month after I filed the claim, I called back to find out the status and then she said that they didn't have me on file!? Basically it was a reset and then had to order the glass again. I'm canceling the order and going with a different company to get basic stuff right. Very

Repaired very tiny rock crack on my windshield just for safety. Took 20 minutes. It was not very noticeable before fix, but it is even more noticeable after fix and more bothering. And one of the hole is even black. After researching more online, I believe for this small size crack, it could be done better. Not happy about the result.
Update: I have called the shop and leave my contact. I am waiting for general manager to call me which have not happened yet.