After years working for the larger plumbing companies, we decided enough is enough. As a family owned business, it is our business and our reputation on the line each and every day. As our client, you are assured you have a licensed, experienced plumber who upholds professionalism, quality and integrity above all else.
Repeat and referral business is the cornerstone to our success. How do other plumbing companies describe their service technicians? Experienced. Certified. Highly trained. What is missing from those descriptions? LICENSED! The plumbing company as a whole is licensed, but chances are the plumber showing up at your door is not.
Repeat and referral business is the cornerstone to our success. How do other plumbing companies describe their service technicians? Experienced. Certified. Highly trained. What is missing from those descriptions? LICENSED! The plumbing company as a whole is licensed, but chances are the plumber showing up at your door is not.
Reviews (14)
Mike Pate
Nov 04, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Doug was timely, fair, and very knowledgeable. He realized I had a very simple problem with one of my toilets, fixed in 2 minutes, and didn't charge me. I will have to replace my other toilet and will definitely use Master Drains. I highly recommend.
Service: Repair toilet
Doug was timely, fair, and very knowledgeable. He realized I had a very simple problem with one of my toilets, fixed in 2 minutes, and didn't charge me. I will have to replace my other toilet and will definitely use Master Drains. I highly recommend.
Service: Repair toilet
David S.
Oct 27, 2021
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Doug Jackson appears to be an honest man. I made an appointment to check on my sprinkler system Anti Backflow Valve. He arrived at my house on time and quickly found that I was not using my air compresser correctly. He schooled me on the correct usage and turned down my offer to pay for his time. I was impressed.
Steve Loftus
Sep 27, 2021
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I can't recommend Master Drains & Plumbing enough. We called Doug to investigate and repair a leak in our finished basement. It turned out to be a break in the upstairs kitchen drain line that ran behind the dry wall in the room in question. Doug came out the next day, isolated the leak and had it repaired in less than an hour. He also worked with our insurance company to make sure they understood the situation making our lives a lot easier. Great customer service.
Brian Izzo
Aug 16, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
Doug was incredibly professional, incredibly fast, knowledgeable and responsive to my situation. He came by in less than a half hour and resolved the issue in less than a half hour. I would recommend him to anyone.
Services: Repair water heater, Unclog drain
Doug was incredibly professional, incredibly fast, knowledgeable and responsive to my situation. He came by in less than a half hour and resolved the issue in less than a half hour. I would recommend him to anyone.
Services: Repair water heater, Unclog drain
Penny Nau
Feb 22, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Doug was awesome! We had a cold snap here in Denver and our water pipe burst. He came out and fixed the problem quickly and professionally. He also gave us advice on how to prevent future issues and charged a fair price. We'll definitely use his services again!
Service: Find & repair leak
Doug was awesome! We had a cold snap here in Denver and our water pipe burst. He came out and fixed the problem quickly and professionally. He also gave us advice on how to prevent future issues and charged a fair price. We'll definitely use his services again!
Service: Find & repair leak
Jake V.
Oct 22, 2020
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I reached out to multiple plumbing companies to help with my valve replacement issue since it was a semi emergency. Most responded that it would take about a week to come by, but Doug from master drains and plumbing answered the phone from another job site and told me he'd be by the next morning. He arrived and fixed the problem in under an hour and I was off and running. Shouldn't all customer service be like this? Thanks for the great work Doug!
Keith Barto
Aug 20, 2020
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We called Doug because he was local to Ken Caryl and we had a plumbing leak dripping through the drywall ceiling in our basement coming from the kitchen sink / dishwasher. He did a couple of tests and determined the problem was most likely a backup that cleared itself and said he didnt want to just destroy our basement ceiling chasing a ghost. He suggested we call back if it happened again and there was no charge for the trip. The leak happened again a few days later and Doug was able to quickly find the source this time - a hole drilled through the line by speaker cable installers fortunately
Jarrett Fisher
Jun 05, 2020
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Joel G.
Feb 20, 2020
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Doug fixed my complicated water pressure issues which required a few fixes and adjustments to the plumbing. I can tell he's much more knowledgeable than other plumbers who have failed to fix the issue in recent visits.
I appreciate that he continued to troubleshoot different areas of the house to narrow down the culprit of the issue. He definitely knows what he's talking about and will continue to call him in the future. Very, very happy with his work.
I appreciate that he continued to troubleshoot different areas of the house to narrow down the culprit of the issue. He definitely knows what he's talking about and will continue to call him in the future. Very, very happy with his work.
Dan H.
Sep 01, 2019
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Doug came out on a Sunday morning over Labor day weekend after I discovered my basement carpet was soaked from a leak. He was the only one of five plumbers I called who was willing to come out the same day, and he showed up within 30 minutes. After extensive troubleshooting he found the source on the main floor refrigerator water connection, which was the last thing I would of thought to check. His price would of been very fair even for a normal service call, much less over a holiday weekend. I'd highly recommend him to others.
Em X.
Jul 10, 2019
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Doug did an amazing job assisting with several plumbing issues! He was quick to return our call and right on time for each visit. We would highly recommend him and his expertise. He installed a floor sink to accommodate several basement drip lines etc, replaced a water heater and removed an old water softener system. He is truly a master in his trade and extremely nice. Hands down the best plumber we have found in our several moves across the country!
Bill B.
Nov 01, 2017
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Stefanie Maravegias
May 12, 2017
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Audrey H.
Sep 05, 2015
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Let me start by..."sewer issues" can be complicated.
Jim helped us understand what was going on in our yard.
He proposed a straightforward plan and got to the root of of the problem (no pun intended).
But he got there quickly and reasonably.
Extremely professional, I would recommend Master Drains and Plumbing to all of my friends and family.
They are sincere
Jim helped us understand what was going on in our yard.
He proposed a straightforward plan and got to the root of of the problem (no pun intended).
But he got there quickly and reasonably.
Extremely professional, I would recommend Master Drains and Plumbing to all of my friends and family.
They are sincere
