At your store name our #1 goal is to provide our customers with the highest level of service possible. Which means we provide top quality flooring products backed by superior service. We emphasize quality, integrity and professionalism and complete satisfaction for our customers. Our flooring experts will work with you every step of the way no matter the project or the budget, we have flooring solutions to meet your lifestyle.
From selection to installation we are here for you. Our customer service and installation teams are experienced professionals committed to making your installation experience a satisfying one. All of our installers are licensed, bonded and insured to offer you peace of mind that your flooring will be expertly installed.
From selection to installation we are here for you. Our customer service and installation teams are experienced professionals committed to making your installation experience a satisfying one. All of our installers are licensed, bonded and insured to offer you peace of mind that your flooring will be expertly installed.
Services
We have been Buffalo and Western New York's family-owned and operated premier flooring and carpet store since 1970! Here at Carpet Factory Outlet, we carry all the name brands, styles & colors you are looking for at factory direct prices. Carpet, remnants, area rugs, laminate, vinyl & hardwood flooring products at the lowest possible prices!.
Designing your kitchen and bath is no small undertaking. After all, there are so many elements to these spaces to consider such as cabinets, countertops, plumbing, flooring, lighting to name just a few. When it comes to designing your kitchen and bathroom one of the most important elements are the countertops.
There are the basic needs in life; food, water, clothing and shelter. Our homes, our shelters, are more than a mere physical structure. They are the place where we retreat for protection, comfort and spend time with friends and family. The materials used for and in our homes reflect who we are but these materials can come at a large cost to our environment.
For over 40 years, Carpet Factory Outlet has been the place that Western New York businesses turn to for the best prices on their flooring needs. Whether it is Office Space, Healthcare, Retail, Education, Hospitality, or Property Management, the commercial professionals at Carpet Factory Outlet are ready to help.
Your Design Workbook is the destination for all your favorite products, colors, style and advice that you will receive while exploring this site. Take our lifestyle quiz to learn what products best suite the way you live and save your results here. Discover your style preferences by taking our style quiz and save your style profile here.
Reviews (7)
Mark Sacco
Oct 18, 2021
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I ve bought carpet from this store a few times. I always look for Eric ( The Store Manager) Eric always takes the time to see how he can suit our needs the best, while not pushing the budget too much. Down to earth guy with a sense of humor. He always calls a few days after the installation to find out if we are totally happy. I will recommend him every chance I get
John Hollingswoth
Aug 24, 2021
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Amy Chiarmonte
Jul 28, 2021
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We had a great experience having our carpet installed by Carpet Factory Outlet on Sheridan Drive. Bruce did an amazing job helping us pick out the perfect carpet for our home! It’s holding up fantastic even being tested by a toddler, dog, and cat! Tremendous customer service and installation was quick and professional! They had the job done in just one morning. I’m so happy with how are carpet turned out I can’t recommend Bruce and Carpet Factory Outlet enough!
Melanie Martin
Jul 05, 2021
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Create service from Bruce! Very easy to work with! Carpet installers did a great job! However my telephone experience with two other employees in the store had less than satisfying results. One refused to help in any way once he realized that I had been working with Bruce…this occurred several times. Another immediately left his desk and walked away from the phone when I had to call back due to a poor connection. He was equally unhelpful at other times. So to be honest, you spend a lot on flooring and should have good service no matter who you speak to. If I can’t work with Bruce then I will
Karen L.
Apr 12, 2021
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We had vinyl plank installed and that was installed correctly but the quarter round was shoddy. The quarter round was measured incorrectly and had gaps. It looks hideous. When they put the baseboards back in after installing the plank they put them back in the wrong places. We had to fix everything. They also put dents on our refrigerator, dishwasher and doors. Very poor workmanship.
Alex B.
Sep 08, 2019
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Professional all the way. Hands down the best selection of carpet in WNY. Whether you're looking for something posh or something utilitarian, they have it. The service is top notch and knowledge and installation is professional and easy.
We cough carpets for 3 rooms and spent about 40% of what we would have at any other carpet place.
Tip: different locations have different products so be sure to visit each of them before making a decision.
We cough carpets for 3 rooms and spent about 40% of what we would have at any other carpet place.
Tip: different locations have different products so be sure to visit each of them before making a decision.
Alexis H.
Jul 28, 2019
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Never would I ever recommend Carpet Factory Outlet. It's been 2 days, and I'm still infuriated when thinking about this. Mariann was horrible and I mean HORRIBLE. If I could give 0 stars I would, just because I think people should know how pathetic this experience was.
I spoke to Mariann on the phone and she seemed perfectly friendly. We scheduled an appointment for her to come out and give us a quote a couple days later. When she came, she quickly did measurements and asked us to help, which we were more than happy to do. When it was time for her to do her calculations, we let her be
I spoke to Mariann on the phone and she seemed perfectly friendly. We scheduled an appointment for her to come out and give us a quote a couple days later. When she came, she quickly did measurements and asked us to help, which we were more than happy to do. When it was time for her to do her calculations, we let her be
