Polar Express Air Conditioning & Heating LLC uses decades of knowledge and experience to offer honest and affordable HVAC services. We proudly serve a 50-mile radius of central Florida, including Lake, Orange, Osceola, and Seminole Counties. When contractors were true, life-long experts at what they did and had a desire to do honest, hard work.
We want to set ourselves apart from other HVAC companies you have dealt with. We follow a core set of ethics that all staff adhere to. It's our promise to you that we're committed to our staff, our customers and committed to your comfort above all else. We repair, service and install air conditioning and heating systems to the highest industry specifications and standards.
We want to set ourselves apart from other HVAC companies you have dealt with. We follow a core set of ethics that all staff adhere to. It's our promise to you that we're committed to our staff, our customers and committed to your comfort above all else. We repair, service and install air conditioning and heating systems to the highest industry specifications and standards.
Services
Quality, Integrity, Reliability: these are the virtues with which we conduct our business. Regardless of whether we're installing, repairing or simply maintaining your systems, our master techs take that responsibility very seriously. We believe they're a step above the rest. It's what keeps our thousands of customers and brings more referrals our way.
When it comes to heaters, ventilation, and air conditioners, we handle everything from circuit repairs to replacements or installations. We work hard to not only meet your expectations but to exceed them. Not only do we provide great service, honest prices, reliable installations, knowledgeable maintenance, and repairs but we don't drag out feet.
Polar Express are your fast, fair and reliable air conditioning repair service for Orange County, Osceola County and Lake County FL. Our air conditioning repair technicians carry common repair parts and can fix problems for most brands there and then. Most repairs are done the same day. You'll get an upfront fee, with no hidden surprises, and we'll explain our solution and what it means for your system.
Whether you need a complete new installation or a replacement, Polar Express A/C and Heating promise of fair service from trained and experienced local technicians. If your air conditioning unit is more than 12 years old, you could significantly cut your cooling costs by upgrading to an ENERGY STAR qualified model.
Reviews (12)
Jeanne Pitchford
Dec 27, 2021
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Craig Olinger
Nov 30, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Service: HVAC repair
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Service: HVAC repair
Kaleigh Harris
Nov 24, 2021
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Steven Scheirer
Nov 20, 2021
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Steve Evans
Oct 21, 2021
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I'm an Orange County homeowner of more than 25 years and currently have two Trane HVAC units. I called Polar Express after seeing one of their trucks in my community.
Time will tell, but so far, excellent. I have above-average knowledge of mechanical engineering and typically, with great accuracy, can predict how a technician will perform. Although this was simply a maintenance call, my observation and conversation with the technician left me with a very favorable opinion. His level of knowledge far exceeds what I've previously experienced.
Time will tell, but so far, excellent. I have above-average knowledge of mechanical engineering and typically, with great accuracy, can predict how a technician will perform. Although this was simply a maintenance call, my observation and conversation with the technician left me with a very favorable opinion. His level of knowledge far exceeds what I've previously experienced.
Ophelia Tate
Oct 18, 2021
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Blair E.
Aug 11, 2018
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This is a pretty non-traditional review for service. This past week my AC stopped working. My usual go-to for AC service was not able to come out that day so I began research for another company. I called one who was very rude on the phone and then came across Polar Express. I called and spoke with Terry and explained my problem. Terry actually diagnosed the issue over the phone and told me how to fix it! Terry didn't know me but actually chose customer service over making money for an "easy" repair. I truly appreciate his honesty and ethics. Needless to say next time I need
L. D.
Jun 24, 2018
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We called Terry at 8:30pm on a Thursday evening when our AC suddenly shut down. He answered the phone amazingly helpful! He was very willing to help us troubleshoot our problems over the phone so we wouldn't have to wait until the next morning for his in home service--he even allowed us to FaceTime him so he can walk us through safely navigating our system! How nice is that?! He's extremely friendly and went above and beyond his call of duty. He also knows his stuff. Prices were as expected. Definitely recommend.
Mostafa M.
Sep 13, 2017
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Brian W.
May 19, 2016
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It's Terry Strickland and Polar Express AC's reputation that led me to contact them. He had such glowing comments on our NextDoor board, you could hardly choose anyone else.
He came to perform a standard check-up of our system and found a freon leak, which could have caused our whole system to fail. He also refilled our freon. Terry and Oscar are a class act -- courteous, helpful and polite (he took off his boots before entering our home).
I highly recommend you consider Polar Express for your AC needs, but I wouldn't wait till Summer; he's bound to get very busy.
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He came to perform a standard check-up of our system and found a freon leak, which could have caused our whole system to fail. He also refilled our freon. Terry and Oscar are a class act -- courteous, helpful and polite (he took off his boots before entering our home).
I highly recommend you consider Polar Express for your AC needs, but I wouldn't wait till Summer; he's bound to get very busy.
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Christine H.
Apr 05, 2016
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When I first contacted Polar Express to request a quote for a new AC unit Terry answered promptly and was very accommodating in meeting our scheduling needs. His price was very reasonable (we had already gotten a few quotes) especially for the Energy Star Trane unit we would be receiving. Terry and team showed up on time and were all very professional and courteous. They installed the new unit in the expected time and even cleaned up as they went along. The rug and garage looks better now than when he arrived which I appreciate. I would highly recommend this business for your AC needs for
Nanci L.
Mar 16, 2016
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We just had a wonderful experience with Polar Express. Our AC stopped working late yesterday afternoon and on a recommendation called Terry (the owner) about 7pm at night. Terry was very professional on the phone and even though I had caught him running a personal errand he took the time to ask all the right questions to properly assess the situation. Once he realized we did not have any AC at all (and hadn't for more then a few hours) he said he himself would come right over! He showed up about 10 pm and by 10:15 had the AC unit up and running! He was well prepared by having a well equipped
