Tracys Auto Repair

So my name is Erik O’Reilly
I'm not your average customer and i try to be a reasonable man. I was a highly qualified automotive technician for very well known car dealership and helped ran a small auto repair shop two plus years automotive schooling so I have a strong understanding of both sides of the fence. The stars are not because of the repairs but for the professionalism and lack of training and not going over a job ticket one final time before talking to customers. I asked for a few things to be looked at. A fuel leak , service transfer case and rebuild the rear end. I was told the truck

Terrible customer service. Bought tires through goodyear online and Tracy's auto repair happens to be the only shop that goodyear works with. They don't communicate with the customer, had my original appointment on the 20th, they told me the tires would arrive on 22th, went back on the 23rd, Still nothing!
Finally goodyear reorder the tires, got it sent to them and it finally arrived yesterday. Of course Tracy's doesn't like to ever answer the phone and not they only want to change my tires on the 3rd of January. Terrible customer care from their part!

П�� Overall I don't like mechanic shops. but this place is very friendly and actually answer their phone or return my call fairly quickly. I would go back for their service. Thank you Tracy's auto !!🌞 👍

If you are looking for incompetence and dishonesty, this place is for you. We towed our car in and three weeks later we towed our car out. They charged us over $300 for nothing. They couldn’t fix it. They have no idea what they are doing. Three weeks and nothing.
There are no trained mechanics in the place. Keaton at the front desk will promise you everything and never deliver. He isn’t a mechanic and knows nothing about cars. Telling the truth doesn’t matter to these people.
Don’t go near this place.

This place is great. It's always hard to take your vehicle places to get repairs but I felt good about the atmosphere I was in. The prices were reasonable and they had my car done when they said it would be. Thank you Tracy's Auto 😀

I brought my car to them to install a hitch. First time I waited 5 hours for a 2 hour job. Finally called them. They said they are backed up and can't service my car that day.
I returned a week later. They installed the hitch
When I went to roll down my windows from driver side, none worked. In fact the power to the driver side control panel that controls power windows, mirror adjustment and lock/unlock button had no power. They said they had nothing to do with that although they installed wiring for the hitch. I asked to talk to owner, the 16 or 17 year old attendant said the owner will not

Car got impounded, (by a friend I lent my car to) and they were very quick and efficient getting my car released to me..

U-Haul trailer rental drop off. Arrived at site, 25-30 year old male tells me to back the trailer. Doesn’t get out of his chair the whole time I am unhooking. Ask about paperwork before leaving. States he just emailed it, phone was dead, get home and plug in to find no email. Finally get ahold of the young man after calling the 4 numbers they have listed. He answers and says he hasn’t had time to check it in yet. No professionalism, no help, just poor business all around.

Great people that deliver quality service at a reasonable price. I took my car into a dealer for a recall, and they told me it needed several repairs and quoted me prices. I called Tracy’s and they quoted me around the same on some repairs and much cheaper on others. I took it in and it took them a couple of days to repair some things on the car except for the rear struts. They said it would take a week for the struts to come in. After a week I called about the struts, and they did they were never ordered, so they ordered them and that it would take another week. I waited and I had to call again