Martin Donald Realty

Upon arrival we discovered several electrical problems and I was told by the repair man that an amateur had done the electrical work leaving me and my family exposed to risk of electrical shock. Apparently the amateur attached the hot cable to the case ground on the dryer. . When I complained about this I was dismissed and upon returning home we were further insulted by a "trash fee" of $100. This, after I put out seven cans full of their previous tenant's trash. Looks like my stay was a typical experience, from what others have reported here. Oh, and the address was 339E Pine Ave

Poor customer service! Never received an email about the check in procedures for a condo that we rented. I went to the office and the woman there was completely clueless. When I pointed out that on the lease it states to come to the office for check in, they said it says that on all of them. Why not change the wording on the lease in order to make it less confusing? When I got to the condo, I had to call the office because I couldn't figure out which lock box to open. It took a while, but eventually it was taken care of. Called the office to inquire about a second key and some other issues, but

We arrived in Wildwood in early afternoon, knowing that we could not enter until 4pm, which was fine. We had two small children with us, and were hopeful that we could gain entrance before 4, but that didn't happen. Not necessarily their fault, but no accommodation was made. We were informed, however, that usually renters could get in early and we would be texted when that would be. We were never texted. Upon entering, the unit was dirty: in addition to unclean, a frizz bee on the kitchen floor, water bottles under the sink, refrigerator was dirty. The exterior was dirty (more than just sand all

We rented 339A E Pine Ave for the week of July 4th 2021.
The location is awesome.
We found the place very clean and the a/c worked well.
The first night we discovered that the brand new looking dryer was not working.
We checked the breaker panel and found the breaker turned off.
I reset the breaker to find the dryer showing an error code.
The real estate office was quick to dispatch a someone I was introduced as a GE Technician.
This technician told me that the control board was "fried" on the brand new dryer because the outlet had been wired wrong.
The danger was not that of fire, but

Positive: Professionalism, Quality, Responsiveness, Value
Don and all his staff have been a total pleasure to deal with. They are polite, friendly and COMPETENT. They addressed every issue I brought them and were effective in handling each one. A terrific agency.

UPDATE:
Don personally called my wife and my father-in-law to apologize and try to make things right. He was extremely transparent about the issues and didn't make any excuses. It took a few days but it sounds like they have a plan in place to prevent an issue like we had from happening again. Kudos to him.
ORIGINAL REVIEW:
My in-laws booked my wife, 10 month old son and I a room through VRBO. We had a week booked. They received this email the morning of check-in. When we arrived, there was no lock box. Worse still, their office closed at 4pm. There was no response on our numerous voice-mails

So I’ve never written a review before but feel compelled to do so now. This was my second time renting a place from them. I’ve read some of the bad reviews about this company and truthfully I don’t believe some of them. The second day into my week long vacation the dryer broke at 6:30 pm after normal business hours. I called and honestly I’ve never had a company be so attentive and great at communicating. They managed to get someone out there after hours to fix the issue very quickly. I couldn’t have been more relieved. They will always be my first choice for renting in Wildwood.

We had an AMAZING time at our vacation unit. I booked last minute (5 days before arrival) and everything went very smooth. We stayed in Wildwood, Baker Avenue, and it was the PERFECT location. Dorri DeBona was our associate and she was outstanding. They were always available via phone and when I had a question, she told me she would ask and call me back. She called back within 5 minutes! We are totally in love with the location and townhome we rented. This will be our preferred spot from this point forward and we will definitely work with Dorri again! She was so pleasant, friendly and professional

This realtor went above and beyond to advertise our home. We had heavy traffic for the entire listing period. They were extremely helpful and did everything in their power to sell despite our home's shortcomings.

Positive: Professionalism, Quality, Responsiveness, Value
We have a large family - 5 kids, traveled together last week to Wildwood and rented a duplex via Don Martin on a very short notice. Everything was done very in a fast and professional way. Agent explained the options, property was in a good shape, price - reasonable. Overall we are very satisfied. Thank you Don Martin Realty team!

Despite having a poor experience I wasn't going to write a review but since I just received a follow up email asking for one, here goes:

We received our keys just fine, everyone was polite. After getting to our place we quickly realized that someone was still in our rental because there was loud music coming through the door. We called Don Martin and were told that the cleaning people were still there because the previous tenants really left the place trashed. We waited and finally got in to our rental about an hour and a half late and with three kids under the age of 5 seemed like an eternity

Loved everything about our experience, Location was KEY! The house was in tip top shape. The only snag we ran into was the trash. Clearly the people before us did not put the trash out or take care of it so we had to load our cars and take it to Angelsea and drop it off.
Other than that everything was easy from beginning to end.

Unwilling to take a proactive role in property management: unapologetic and take no responsibility when violations of rental agreements occur, dismissive of property owner concerns and unamenable to feedback and requests for improvement. Severely lacking in customer service.

I just bought a vacation home in WW and our realtor Chuck from Don Martin Realty was EXCELLENT. He was so responsive and kept us informed every step of the way. In a tight market, he was able to find us the perfect shore house for our family. He was so friendly and knowledgeable of the shore market. Very professional! I would highly recommend Don Martin Realty and Chuck for any buying and selling needs.

We rented a three bedroom condo through Don Martin Realty in the summer of 2019. The condo was clean, well stocked and just where we wanted to be in Wildwood. We had an issue with the garage door opener, called the office and a repairman was there within the hour. We had a good experience so naturally we went to them for a rental this year.
Early in January we found a four bedroom where we wanted to be and sent in our deposit. Less than weeks later Diane sent a message that the unit might not be available later in the season because the owner said she is selling it and doesn't want any

Terrible customer service, not professional at all, withholds security deposit money without any documentation.

2 weeks went by following departure from our rental and our security deposit was not returned, after numerous follow ups, we received a response , was given a total amount being held for a alleged lost item, extra cleaning charges as well as a unknown maintenance fee. No receipt was provided to show replacement of the alleged lost item and no explanation as to what extra cleaning charges were for. It's apparent that extra cleaning was not done prior to our arrival as floors were

Please allow me to expand just a little on Mike G's review, since I paid for the other half of the rental of that particular unit. As he said, there was food everywhere. Chips on the floor in the living room, 2 of the bedrooms and crushed up cake in the rug under the kitchen table and behind one of the chairs in the living room. The first night of our week my son decided to sit on his bed and the mattress fell right to the floor. One of the mattress supports had been broken in half. It wasn't like the previous renter went to a lot of trouble to hide it because the support was leaning

Very unprofessional. We had several issues with our rental unit which were not properly handled. I don't expect everything to be perfect but i do expect them to be fixed. Our contact Diane didn't seem like she cared at all. Even hung up on us at one point. Unit was extremely dirty , cleaning people even came back a second time and place looked no better than before. There was a bar a soap stuck in toilet which should have been picked up on by cleaners but wasn't. We paid a lot of money for our unit and don't expect to be treated that way. Should have been offered some

Rented a condo at Surf Song from Don Martin Reality and while the room was well decorated there was not a single staff member on premises. There were multiple unsupervised children at the pool who repeatedly jumped on and hurt members of my family including my youngest daughter. While I understand there is no life guard on duty for life saving purposes there should be staff members on site to address issues especially ones that involve guest safety. Beyond unacceptable to come on vacation and have members of our party injured and upset the first day.

Very poor property management. The owner himself is very rude. It looks like all he wants is to take your money and not give you what you are supposed to get.