I stopped in on a Saturday to see about an inspection knowing that I needed al headlight replaced. The mechanic on duty told me inspections are weekdays, but offered to replace the bulb. I was surprised and thankful. Purchase 4 qualifying light truck/SUV General Tires* between 9/1-10/31 and receive a $100 Visa Prepaid Card.
It's just the way we do things around here. We don't feel confident about the condition of your vehicle until we know everything that's going on with it. Think of it like a doctor's visit for your vehicle - we check the inside and the outside to make sure everything is in good health so you can reliably get to where you need to be.
It's just the way we do things around here. We don't feel confident about the condition of your vehicle until we know everything that's going on with it. Think of it like a doctor's visit for your vehicle - we check the inside and the outside to make sure everything is in good health so you can reliably get to where you need to be.
Services
Our prioritized digital repair reports categorize our recommendations with photographs our technicians take of your vehicle. Our findings are sent to you via text or email and are listed based on their importance, so you'll have all the information necessary to make smart decisions about your vehicle's needs.
Craftsman Auto Care now offers cutting edge technology in Vehicle Disinfectant Service for the communities of Alexandria, Chantilly, Merrifield, Fairfax and McLean. AMP up your protection of bacteria, viruses and mold in your vehicles with our new service offering!.
Anti-Microbial Protection (AMP) Service uses a non-toxic spray solution that is an EPA-registered, hospital-grade, antimicrobial (disinfectant) that provides a bacteria, virus & mold killing barrier that molecularly bonds to treated surfaces and kills bacteria and harmful microbes for up to 30 days.*Odorless with no scented masking agents; instantly eliminates odor molecules in the air and that have penetrated or rested on surfaces.
Anti-Microbial Protection (AMP) Service uses a non-toxic spray solution that is an EPA-registered, hospital-grade, antimicrobial (disinfectant) that provides a bacteria, virus & mold killing barrier that molecularly bonds to treated surfaces and kills bacteria and harmful microbes for up to 30 days.*Odorless with no scented masking agents; instantly eliminates odor molecules in the air and that have penetrated or rested on surfaces.
All tire packages at Craftsman Auto Care include tire installation, tire rotation, road-force balancing, proper inflation and rubber valve stem or TPMS rebuild. Our Road Force balancing simulates the resistance of the road to ensure an efficient rim-to-tire match to improve your ride quality.
Access to all tire brands including Continental, General, Kumho, Michelin, Bridgestone, Firestone, Yokohama, Hankook, Goodyear, Cooper, Uniroyal, Dunlop and lots more.Your visit to Craftsman Auto Care includes a FREE digital health inspection. This digital report with photographs provides a detailed total vehicle assessment that we text to you.
Access to all tire brands including Continental, General, Kumho, Michelin, Bridgestone, Firestone, Yokohama, Hankook, Goodyear, Cooper, Uniroyal, Dunlop and lots more.Your visit to Craftsman Auto Care includes a FREE digital health inspection. This digital report with photographs provides a detailed total vehicle assessment that we text to you.
If your employees need reliable transportation, Craftsman Auto Care CORPORATE ACCOUNT PROGRAM will provide you peace of mind and the assurance your vehicles will always be at optimum performance for more productive time on the road. 5% Off all parts and labor for all services including oil and fluid services, brakes, all factory scheduled maintenance and repairs.
Reviews (18)
Mason G.
Jan 29, 2022
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Stephanie K.
Dec 25, 2021
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Nathan H.
Dec 06, 2021
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I've taken two vehicles here regularly since moving to the area. I understood cost was higher than some other shops, but I thought that premium coincided with a friendly hassle free environment that I could trust. I sat on writing this review for a couple months to avoid posting a hasty review when frustrated, but when I think back on the interaction a couple months later, I'm still frustrated.
I brought my new (used) car in because I suspected suspension issues and I thought the spark plugs may need work because the engine would sputter a bit at stop lights with the AC on. The engine
I brought my new (used) car in because I suspected suspension issues and I thought the spark plugs may need work because the engine would sputter a bit at stop lights with the AC on. The engine
Leesa T.
Nov 26, 2021
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Andrew R.
Nov 16, 2021
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J. R.
Sep 22, 2021
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My vehicle needed brakes and I took it there for a quote/inspection.
Leesa was quick to give me the inspection and quote and explain exactly what the issue was. This is not something that you get at other shops. The detail that they go through to truly explain what their techs discovered is refreshing. The vehicle was fixed promptly with all issues resolved and I have had no issues since. I would recommend this shop to anyone who is in need of service, repair or simply advice.
Leesa was quick to give me the inspection and quote and explain exactly what the issue was. This is not something that you get at other shops. The detail that they go through to truly explain what their techs discovered is refreshing. The vehicle was fixed promptly with all issues resolved and I have had no issues since. I would recommend this shop to anyone who is in need of service, repair or simply advice.
Kristine E.
Aug 06, 2021
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Get a 2nd opinion! Outside of the dealership, this is the most expensive place I've ever taken my car. I'm sure they do great work based on their professional interactions, detailed pictures, and write-ups, and perhaps they work more with luxury vehicles than my older Honda Civic. Also, Covid may have increased labor costs.
That being said, each fluid flush quote (brake, power steering) was approximately $150, even though I had performed those services only 8K miles prior. See pic of fluids for transparency. They also wanted to charge $150 to polish my headlights to pass inspection
That being said, each fluid flush quote (brake, power steering) was approximately $150, even though I had performed those services only 8K miles prior. See pic of fluids for transparency. They also wanted to charge $150 to polish my headlights to pass inspection
Cinti P.
Mar 18, 2021
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I started with this service when they were Kingstowne Auto. They were the go to reliable place for auto repair. A place you could trust. Every person was treated as a friend and valued customer.
In the transition to Craftsman Auto Care there was understandable concern -- would they measure up. Well -- they do in every way. That we are your neighbors attitude is there. Assessments and recommendations are on point without overselling. Repairs are on time and priced fairly. Nothing is hidden. And they also educate on need to know items (such as a car needs to be driven or you may experience
In the transition to Craftsman Auto Care there was understandable concern -- would they measure up. Well -- they do in every way. That we are your neighbors attitude is there. Assessments and recommendations are on point without overselling. Repairs are on time and priced fairly. Nothing is hidden. And they also educate on need to know items (such as a car needs to be driven or you may experience
Shannon B.
Jan 27, 2021
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Craftsman auto care is not like most repair shops I ever been to. From the moment you walk in, you can tell this place is top notch. I am always greeted with a smile and pleasant attitude. The staff members communicate very well and never try to sell you on service's that are not necessary. After running over a piece of lumber on the beltway, I dropped my car off to get inspected an hour before they closed. It wasn't even twenty minutes later when I received a call from Mason letting me know what they found. He went over everything with me and gave me his recommendations. If you are looking
George M.
Dec 01, 2020
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Craftsman's Auto Care - Alexandria treats its customers right. I had gone to another auto shop for an alignment and was told one of my tie rods had seized and needed to be replaced. I went to Craftsman's for a second opinion. They unseized the tie rod for free. I also appreciate the way they take time to explain everything involved in any work. These guys respect their customers and treat them right.
Adaline W.
Aug 12, 2020
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I'm editing my review, not updating it, because I made an error in my original review. This edited review reflects my true opinion of Craftsman Auto Care.
The team at Craftsman Auto Care is great & really cares about what they do. They work hard to do good word & back it with education & experience, & they also work hard to provide quality, personal customer service, which I really appreciate.
In fall of 2019, I initially went to Craftsman Auto Care after being recommended them by a fellow BMW owner. I had received poor care at the hands of another mechanic, & I wanted
The team at Craftsman Auto Care is great & really cares about what they do. They work hard to do good word & back it with education & experience, & they also work hard to provide quality, personal customer service, which I really appreciate.
In fall of 2019, I initially went to Craftsman Auto Care after being recommended them by a fellow BMW owner. I had received poor care at the hands of another mechanic, & I wanted
Sadaf B.
Feb 23, 2020
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This place is a ripoff!! My engine light was on and I took my car to this place. They fixed it and charged $800 and the next day the engine light came back on and they claimed it was for something else! Also my break light came on too. I will never take my car back here again. They don't diagnose the problem correctly and they over charge.
John B.
Jan 25, 2020
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I'd like to say this establishment is top notch with integrity to match. The most professional, courtesy and knowledgeable places I've been in a long time.
I'm glad to be close to Craftsman, I'm always coming back. The saying goes "hidden gem", this is that. Never like car repairs, if you do this place is safe.
Thank you Craftsman.
I'm glad to be close to Craftsman, I'm always coming back. The saying goes "hidden gem", this is that. Never like car repairs, if you do this place is safe.
Thank you Craftsman.
Kevin W.
Dec 09, 2019
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BEWARE - I DON'T TRUST THEM!! I would not trust this place with my vehicle. Had our company van towed here because it would not start.
1. Claimed fuel pump had no pressure and needed to be replaced.
2. Claimed distributer shaft had play in it and needed to be replaced.
3. Claimed ignition wires were bad and arching, causing the distributer to go bad. Would need to be replaced.
Finally - Claimed that they would need to replace the fuel pump and distributer just to get the vehicle running. BUT... the distributer would eventually fail again if the spark plugs and wires were not replaced
1. Claimed fuel pump had no pressure and needed to be replaced.
2. Claimed distributer shaft had play in it and needed to be replaced.
3. Claimed ignition wires were bad and arching, causing the distributer to go bad. Would need to be replaced.
Finally - Claimed that they would need to replace the fuel pump and distributer just to get the vehicle running. BUT... the distributer would eventually fail again if the spark plugs and wires were not replaced
Chad M.
Apr 16, 2019
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I received an oil change and left on a cross country move to TN. Upon arriving to TN I noticed a huge oil spot in the driveway the next morning and the oil dipstick had NO oil on it whatsoever.
I took the vehicle to Jiffy Lube and they informed me the mechanic had tightened the oil filter WAY too tight which resulted in a snapped/broken gasket.
Thank God my engine didn't seize up while driving down the interstate with my family or my car didn't catch fire from all the oil dumping on the transmission.
After notifying Craftsman auto care and sending the GM an email, I had to call
I took the vehicle to Jiffy Lube and they informed me the mechanic had tightened the oil filter WAY too tight which resulted in a snapped/broken gasket.
Thank God my engine didn't seize up while driving down the interstate with my family or my car didn't catch fire from all the oil dumping on the transmission.
After notifying Craftsman auto care and sending the GM an email, I had to call
Lizzy T.
Mar 02, 2019
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Jennifer W.
Dec 10, 2018
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I meant to post this awhile back.
Women consumers: this review is mainly for you!
Initially, I had an ok experience when my radiator went out on my Jeep Cherokee.
I say ok because I just needed a radiator and it was over heating. I'd never been to Craftsman & I found them on Yelp.
You'd think if it was overheating you wouldn't want to drive it far, right?!? Yea, well they did. Instead of just fixing the problem that I asked to be addressed , they instead did a 5,000 point inspection that I a) never asked for & b) that was wasted time they spent instead of fixing my overheating
Women consumers: this review is mainly for you!
Initially, I had an ok experience when my radiator went out on my Jeep Cherokee.
I say ok because I just needed a radiator and it was over heating. I'd never been to Craftsman & I found them on Yelp.
You'd think if it was overheating you wouldn't want to drive it far, right?!? Yea, well they did. Instead of just fixing the problem that I asked to be addressed , they instead did a 5,000 point inspection that I a) never asked for & b) that was wasted time they spent instead of fixing my overheating
Mike G.
Feb 27, 2018
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****Update.
The owner did contact me and offer a refund . I think this is a nice gesture but not necessary , I am happy to pay for the diagnostic . Maybe it's because he wants a better review.
I'm not sure how my brake fluid could be "black like coffee"since it was flushed last summer . I was told I had brake dust all over the brakes that needed to be cleaned , no one said anything about the fluid . However I will make sure to post the video I took today so everyone can see that the fluid is clean .
I sent it to you also , and your response was that my brake fluid has
The owner did contact me and offer a refund . I think this is a nice gesture but not necessary , I am happy to pay for the diagnostic . Maybe it's because he wants a better review.
I'm not sure how my brake fluid could be "black like coffee"since it was flushed last summer . I was told I had brake dust all over the brakes that needed to be cleaned , no one said anything about the fluid . However I will make sure to post the video I took today so everyone can see that the fluid is clean .
I sent it to you also , and your response was that my brake fluid has
