Drain Rite Plumbing

I concur with those who praised Isaac, who came for my Rheem water heater repair. He was very informative, efficient, and friendly. Late 2021 inflation has raised the labor rate to $145 (earlier reviews mention $135), but I'm fine with that: based on experience with doing my own plumbing repairs, there's a 20% chance I'd run into some issue I'm not prepared to handle or might not do perfectly, so when it comes to a gas appliance, I feel safer paying for a pro's knowledge and experience.

Referred by Rhehem water heater company. Isaac come in on the next day and problem was solve!!! HONEST, RELIABLE, LOCAL BUSINESS. Highly recommended.

Very good service. Showed up as scheduled, access the problem performed the service in a timely manner.

Was referred to drain rite from Rheems website. Called them up about a leaky tankless water heater. Tech Issac was sent out, was very friendly and got everything working quickly at a good price. I'm not sure who answered the phone but he was cool too. He asked me questions and I gave him answers, surprised to read the other complaints.

I have used Drain Rite for support for our tankless water heater in the past and had a need for servicing a leaky shower valve. The tech was running early so he called first to make sure he could arrive in advance of the scheduled appointment, which was great!

I had opened up the drywall behind the valve while trying to diagnose the problem myself. Finding a leak from the valve, I knew that there were a couple courses of action that might be required. He replaced the cartridge which, fortunately, addressed the problem. I was concerned that the valve would need replaced, which would involve cutting

They always do a good job for me. The only thing they don't do is fixing the venting pipe on a water heater!. That is strange! They said the vent pipe is the problem! We hired another tech to fix the vent. Problem still there. They had to come back which they did. Thanks!
Service: Boiler repair

Critical: Professionalism
Totally rude, very expensive, not professional.
Service: Leak investigation and repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I would like to give him six stars, Isaac came to replace my water heater. I was so impressed with his service, so professional, smooth, perfect!
I will stay with this company in the future.

Saw the good rating for this business and didn't think to look any further, that was a huge mistake. First off, there are multiple 1 star reviews that have been hidden, scroll to the bottom of the page and you'll see them. I wonder if the reason they have glowing reviews is because they pay Yelp to hide the bad ones.

On further inspection of the sparse 1 star reviews that are shown, they are extremely accurate to what I experience. The man I spoke to on the phone was rude and downright condescending. I asked some questions for clarification and he brushed them off, basically belittling

We had a new Rheem water heater installed 6 months ago and now the unit's pilot light will not stay not on. Rheem warranty service sent out Drain Rite Plumbing. Michael from Drain Rite promptly replaced the component indicated by the diagnostic readings from the water heater. This unfortunately did not resolve the problem. Michael then began troubleshooting the issue and quickly found the real problem and had it resolved in record time. Michael had everything he needed with him in the truck to handle all possible scenarios. He was professional and is very knowledgeable in his profession

Mike, the repair man demonstrated such rude and unprofessional customer service to my parents. They sent him to my house to fix our water heater issue and was extremely rude to my mom. My mom let him know that she did not appreciate the way he was speaking to her and later he left our house without saying a word or fixing the issue. We later on call the water heating company again to find out what we can do to get this resolved and explained the situation and the let us know that they would send a different repair man so that we wouldn't have to experience this again. Well today they sent the SAME

Our water heater went out, during a cold streak in January. We contacted a plumber who was able to get it started, but who then told us we needed a new Thermocoupler. We were referred to Drain Rite by Rheem since our water heater was still under warranty. Michael came out and repaired the problem, taking the time to explain what he was doing and how everything worked. He was prompt, friendly, and was done in about 30 minutes. If we ever have a water heater problem in the future, Drain Rite will be the first place I call.
thank you.

What a bunch of theives. Make ABSOLUTELY sure you ask them about EVERYTHING (ESPECIALLY about their warrenty). They wanted me to pay for a followup visit; when their first visit failed (not even 3 days later). I will NEVER use this unethical company again.

Very good experience with this company. My child came home from college for her break with 4 friends and on the 3rd night, we had no hot water. I called John and he was so patient, understanding and made my day!
We now have hot water. My thanks John !

I had clogged drain on Friday evening they sent Sal right over within 15 min fixed our sink he was very professional and courteous!