At Rocky Top One-Hour Heating & Air, we're not just your average HVAC company; when it comes to heating and air conditioning, we offer the highest quality service, workmanship, and customer care in the entire Knoxville area. We're known for being the leading HVAC company in the region, and we were even named the #1 Heating and Air Conditioning Company by Best of Knoxville 2017.
How have we built this reputation? Our success is built on a history of providing the utmost in customer service. At Rocky Top One-Hour Heating & Air, our customers come first-it's as simple as that. Our company mission, vision, and values all center on delivering the very best experience possible for our customers.
How have we built this reputation? Our success is built on a history of providing the utmost in customer service. At Rocky Top One-Hour Heating & Air, our customers come first-it's as simple as that. Our company mission, vision, and values all center on delivering the very best experience possible for our customers.
Services
When you need heating or air conditioning installation or repair, there's only one name to trust: Rocky Top One-Hour Heating & Air. For over a decade, we have been the Knoxville area's reliable source for fast, top-quality heating, air conditioning, and indoor air quality services.
From new central heating installation to emergency AC repairs to thermostat recalibration, generator service, maintenance, and more, our highly-trained, NATE-certified team can handle it all.We also offer professional air duct cleaning to reduce the amount of dust and other debris circulating inside your home and to improve the efficiency of your heating and cooling systems.
From new central heating installation to emergency AC repairs to thermostat recalibration, generator service, maintenance, and more, our highly-trained, NATE-certified team can handle it all.We also offer professional air duct cleaning to reduce the amount of dust and other debris circulating inside your home and to improve the efficiency of your heating and cooling systems.
Your indoor comfort is important, and at Rocky Top One-Hour Heating & Air, our goal is to help you get the most out of your business's heating and cooling systems. We are proud to offer a full range of heating and air conditioning services in Knoxville and the surrounding areas. Our team has over 150 years of combined HVAC experience; from complete system installation to emergency repairs to routine maintenance, there's nothing we can't handle!
Rocky Top One-Hour Heating & Air strives to be involved in the community charity events as much as possible. We are blessed to be located in a wholesome city like Knoxville TN and anytime we can support worthy causes we are glad to do it. We will strive to keep you informed of the events we participate in.
At Rocky Top One-Hour Heating & Air, we are proud to have a team of exceptional people, committed to serving the region with the very best in quality, integrity, and customer service. Everyone from our HVAC technicians to our customer service representatives to our management team members plays a role in our reputation as the leading commercial heating and air conditioning company in Knoxville and the surrounding areas.
When it comes to your comfort, you want to know you're getting the best possible value and service. At Rocky Top One-Hour Heating & Air, we are well-equipped to handle all your Knoxville heating and air conditioning needs. Browse our heating and AC FAQs for answers to some of the most common questions we get and, if you're ready to make your appointment with our team, contact us today.
Reviews (12)
Sandy Travis
Dec 02, 2021
Report
Edgar
Nov 21, 2021
Report
I have been a loyal customer of this business for quite a few years and have been generally pleased with their service. In 2014, they installed a Trane package unit HVAC for my downstairs space. I have followed their recommended maintenance inspections and servicing as recommended over the years. Recently the downstairs unit stopped producing heat, except for the emergency heat function. I called their office and they sent a technician the next morning. He diagnosed the problem, which was a hole in a small copper tube in the TXV (thermostatic expansion valve) resultant in a refrigerant leak. I
Creative Management
May 29, 2021
Report
I called for a quote on 3 different AC units. They sent 2 sales people and a technician. They never mentioned a service fee for the technician. Now they are threatening to send my account to collections. Had the fee been mentioned, I would have told them not to come out. I feel cheated. They refuse to work with me, so I want everyone to know how they treat people. My advice is never ask them for a quote.
David W. Accardi
Mar 23, 2021
Report
Robert Jordan
Mar 17, 2021
Report
Tim & Karen Martindale
Feb 22, 2021
Report
We had Rocky Top put in a new gas furnace/AC. Everyone there is really nice, and we have no problem with the work done. But when the weather turned cold, we noticed that the air didn't come out warm like we're used to, so we called our salesperson. She said she could get a guy to come out and take a look. I assumed it was just a post-installation visit--she didn't tell us it was going to cost us $85, just to find out that the newer 2-stage furnaces don't blow out as warm air as older furnaces do. Then they quoted us a very pricy maintenance program so we wouldn't have to pay $85 the next time.
Suz Macey
Dec 11, 2020
Report
Bill Lewis
Oct 10, 2020
Report
Trey S.
Sep 04, 2018
Report
AC unit went out on Thursday night. Called for an appointment on Friday, nothing available that day, Monday was labor day so I was scheduled for an appointment at 3:30 on Tuesday. A little inconvenient but understandable.
4:30 Tuesday I get a call (an hour after my appointment) and Rocky Too says their computer system is down and they've been sitting dead all day. Told me that they'll call me tomorrow and see if they can get me on schedule for tomorrow. I'd have appreciated it more if they would say sorry our system was down WE WILL be there tomorrow, considering you've been
4:30 Tuesday I get a call (an hour after my appointment) and Rocky Too says their computer system is down and they've been sitting dead all day. Told me that they'll call me tomorrow and see if they can get me on schedule for tomorrow. I'd have appreciated it more if they would say sorry our system was down WE WILL be there tomorrow, considering you've been
Steve H.
Sep 24, 2017
Report
Rocky Top Air advertises a referral deal of $100 if a customer refers a friend that actually installs one of their products. I referred a friend, a central HVAC was install for $7,000 RTA would not honor that deal. I contacted the sales rep, Michelle , the receptionist, and left a message for the owner. No one would call me back or mail a check. This is false advertising and I will never use them again. I use Maintenace Technologies for all of my HVAC work now.
Jay L.
Nov 02, 2015
Report
STAY AWAY FROM THIS UNETHICAL BUSINESS!! Rocky Top Air conducts unethical practices utilizing their Maintenance Program. They claim that it is a preventative tune up program, while it is a tool to access the members' home and sell new units. They will do the tune up during the first visit to make you happy. Later they will find small issues (while not performing tune ups) and finally force for a new unit.
Our home has two 8 year old Goodman/Amana units. We had the Rocky Top Air's Maintenance Agreement where they come out every 4 months and replace filters, tune up units and does preventative
Our home has two 8 year old Goodman/Amana units. We had the Rocky Top Air's Maintenance Agreement where they come out every 4 months and replace filters, tune up units and does preventative
Julie J.
Apr 25, 2014
Report
I called Rocky Top Air and from my first phone call to the inspection today, I was more than completely satisfied. They were prompt, courteous, and efficient. They gave me a quote and there were no hidden fees. Manny and Tadpole completed the work and did a wonderful job. Phil came today while the TVA inspector was here incase anything needed to be redone. Everything was perfect! I am extremely pleased and would refer without any reservation.
Dr. Julie Jones
Dr. Julie Jones
