Giffin Joel S
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Giffin Joel S
We are proud to announce recognition as Best of Hudson Valley 2021 & thank our Westchester, Hudson Valley and Manhattan communities for the continued opportunity to provide renowned award-winning care. Our expert and experienced staff adhere to all protocols to ensure your health and safety including but not limited to wearing a mask, frequent hand washing and sanitation, temperature checks upon entry, and use of an air filtration system.

Your expert Flex doctor of physical therapy or occupational therapist will help you relieve pain, improve strength, and prevent injury with accurate diagnosis, prescribed treatment, and targeted therapeutic exercise in a convenient private video Telehealth appointment. The staff at Flex PT UWS were professional, courteous, and effective every step of the way during my journey to recovery.
Services
At Flex Physical Therapy patients work one-on-one with a licensed physical therapist who has expertise in their specific diagnosis. We do not use assistants, aides or techs to ensure your time is used wisely and efficiently. Flex proudly guarantees each treatment is patient and goal focused. We believe a team approach is important when caring for a patient's health and wellness.
At Flex Physical Therapy we provide specialized one-on-one outpatient physical therapy treatment. The latest techniques and research are implemented, from manual therapy to therapeutic exercise, to improve function of each patient by decreasing pain and increasing strength and range of motion.

With the information we obtain from thorough evaluations and consistent communication with our patients, we design and implement a corresponding one-of-a-kind treatment plan.Medical history, lifestyle factors, body mechanics, and personal priorities are all taken into consideration. Treatment is goal and result driven while always keeping patient needs first.
Dr. Joel Giffin, PT, DPT, CHT received his Doctor of Physical Therapy degree with distinction from Simmons College. Prior to that he earned his Master's degree in Physical Therapy from Quinnipiac University with Honors where he also played Division 1 lacrosse.

After completing an extensive 5 year training in the education and implementation of the intricacies of hand treatment and splinting methodologies, Joel became a Certified Hand Therapist (CHT) in 2009.Flex Physical Therapy was founded by Joel in 2014 with the passion of providing outstanding clinical care in a warm environment.
The staff at Flex PT UWS were professional, courteous, and effective every step of the way during my journey to recovery. In ten sessions over the course of six weeks, I went from limping uncomfortably back to walking and exercising normally. They made the process easy and convenient as well, from rescheduling appointments, to being flexible with days and therapists.
Along with being an expert orthopedic facility, we have noteworthy specialists in hand and occupational therapy; men's and women's pelvic floor physical therapy; dance and performing arts recovery; oncology rehabilitation; and neurological and vestibular therapy. Our diverse clinical backgrounds set us apart from other practices, and also hold us to a high standard of being current with the latest scientific research and techniques.
Reviews (23)
Joshua Schwartz
Joshua Schwartz
Jan 18, 2022
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I am very impressed with Flex PT. My therapist Tessia is knowledgeable, caring and competent. I definitely see an improvement with my issues and highly recommend this facility!
Mike Crehore
Mike Crehore
Dec 18, 2021
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I am 66 years old, in good shape and a life long athlete. I have been suffering from chronic neck pain and have never used a PT before. Tessia from FlexPT was able to show me what I have been missing by diagnosing my issue and giving me specific exercises to address it. It is early days, but I am confident I am on the right path. Clean, light, professional staff.
Anne Dickerson
Anne Dickerson
Dec 04, 2021
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Dr. Carmicheal took the time to figure out what was going on with my plantar fasciitis. Reassured me. Calmed me down when it flared up. Has slowly, patiently helped me back to living without pain. Zane is a great manager and will help you find appointments and figure out insurance. I can't recommend the practice highly enough.
Sean McKenna
Sean McKenna
Nov 14, 2021
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The staff is kind. The place is clean. My therapist is thorough and willing to explain everything and after 2 sessions increased the flex-ability (see what I did there) in my new hip. I highly recommend Flex Therapy.
Susan Dalsimer
Susan Dalsimer
Nov 04, 2021
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Excellent physical therapy from Tessia at Flex while in recovery
from a partial knee replacement. The environment is clean and
safe and the care is outstanding.
Shelby L.
Shelby L.
Nov 02, 2021
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The therapist I see at FlexPT Is excellent, but they overbook him--so you may end up with gaps in your treatment because of an inability to get consistent follow-up appointments after the initial assessment. They can waitlist you, which is hit and miss. Though my physical therapist recommended weekly appointments, FlexPT has not been able to deliver that with him. This therapist was highly recommended, but I would have started with a different therapy group had I known about their booking situation. To add insult to injury, I made several requests, in person, in writing, and in phone messages to
Marisa P.
Marisa P.
Sep 22, 2021
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Dr Chao immediately diagnosed my problem. He showed me on his computer the muscle and tendon that were involved, explained how it had happened and gave me relevant exercises. He has an easy style of relating and I have total confidence in him.
Violet R.
Violet R.
Sep 09, 2021
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I have been to a few different physical therapists over the years for various issues ranging from plantar fasciitis to a frozen shoulder and now sciatica. Some were "ok," and a few I didn't go back to more than once because they didn't impress me at all or left me alone while they went off to watch TV or play with the radio (seriously LOL).

Flex PT, on the other hand, is AMAZING! I went there in a lot of pain and couldn't even drive myself. From my first visit, I could tell that they were different! Lauralee really listened to my concerns, read my MRI, and did a
Jeremy Shapiro
Jeremy Shapiro
Aug 28, 2021
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I went to see Madison Baughman, a certified hand therapist, because of having severe pain in the thumb joints (carpometacarpal joints) of both hands plus my right wrist, to the point where a number of important everyday activities have become difficult or impossible. For example, opening bottles, turning the shower on and off, putting my cellphone into my pocket and taking it out again, doing the laundry, cutting my nails. Not only do the ways that she treats my hands and the exercises she gives me to do help, but she is also good at explaining things, and in addition is a personable woman. By
Helen Flaum
Helen Flaum
Aug 12, 2021
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After searching for a very long time I found Flex PT and particularly Stephen Chao. He is outstanding. He got right to the heart of my issues and in addition to his hands-on work, he provided me with exercises and stretches to do at home to maximize my recovery.
Elissa Marder
Elissa Marder
Jul 22, 2021
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I recommend Flex PT very highly. Madison Baughman has been helping me heal my radial nerve injury with care and professionalism. Flex Physical Therapy has a warm atmosphere. The staff exudes expertise.
Alexis Chiu
Alexis Chiu
May 13, 2021
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Flex has been a life-saver for my mother, an independent senior who needed to get back her strength - safely - after a series of injuries. The one-on-one attention, super-convenient location and highly professional, skilled and thoughtful doctors, plus the attention to current safety protocols, really set Flex apart from other physical therapy offerings in the area. Highly recommend.
Cynthia Round
Cynthia Round
Dec 22, 2020
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This is my second PT experience at Flex upper west side, and both therapists have been excellent. Chris Carmichael is now working on my knee: he is knowledgeable, motivating, skilled and committed to my success. I strongly recommend him and Flex.
Arianna O.
Arianna O.
Jul 23, 2020
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Can't recommend this place enough! During the pandemic, I threw out my neck so bad I couldn't move it, sleep or function for an entire week. I spent hours looking for a place that was open and finally found Flex. From the first appointment, Stephen has been so helpful and my chronic pain has gone from unbearable to livable. I've been through dozens of medical care professionals New York City, but Stephen is by far the best and most knowledgeable. Many doctors I have been to always discounted my pain, didn't listen to me or made me feel like I was making up how I was feeling
Albin K.
Albin K.
May 11, 2020
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One of the things that I have discovered about PT is that it really depends whom you get as your physical therapist more than the company you go to. So this review is primarily about my hand therapist MADISON BAUGHMAN more than Flex, although I'm happy to add that the receptionist at both locations where I had my therapy, were very friendly and helpful and both places were very clean, cheery, and well maintained. She was recommended to me by my hand specialist that I saw for my wrist and thumb injury. He too is very good, but I attribute 90% of the improvement of my hand to her skill, expertise
Irena A.
Irena A.
Apr 27, 2020
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As I previously wrote a few years ago about my extremely successful therapy @ the UWS FLEX therapy, I've been again & again in the expert hands of Steven, who practically saved my knees & gave me back the opportunity to walk. Highly skilled, extremely personable, Steven is an absolute joy to work with & make out of the worst scenario the best outcome. I'm orthopedically very challenged: this time Steven worked on my TKR (total knee replacement) so successfully, that even my surgeon couldn't be more amazed.
So, thank you Steven, thank you Flex team for everything: I know
John F.
John F.
Mar 04, 2020
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I've seen Stephen for two separate issues (upper and lower back pain), and it was a pleasure working with him. For both problems, he was able to correctly identify the underlying issues contributing to my injury, and he provided me with a regimen that not only resulted in complete resolution of my pain, but has also prevented re-injury. Stephen is professional and highly skilled, and I give him my highest recommendation.
Bina I.
Bina I.
Mar 02, 2020
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Absolutely the best place to go for any orthopedic problem. Knowledgeable and innovative. Never use a one size fits all. I have had lots of pt where they stick you with an untrained hourly worker. Here you get individual attention from your therapist. Dr Chris was so on target with what I needed. He listened and adjusted his approach. I'm a tennis player and he assessed the situation immediately. Best place to go for superior service
Maggie L.
Maggie L.
Feb 28, 2020
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I highly recommend this place if you are looking for postpartum recovery (which I think every new mum should do for long term health benefits). Arielle has specialized training in pelvic floor training and is wonderfully patient, professional, and effective. The first two appointments for pelvic floor/ postpartum are one full hour and then it goes to 30-45 minutes. The front desk staff are welcome and responsive. Great experience!
Julia L.
Julia L.
Mar 12, 2019
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I rarely give 5 stars or even bother writing, but I want people who need PT to come here or the other location. My daughter in HS (torn ACL and meniscus) is doing so well thanks to the amazing therapists. They were very motivating, excellent in their field (I've been to a bunch of PT's myself) and she's doing very well as her surgeon from HSS said, and he partially credits her PT (as well as his surgery). Flex is really clean, modern and has a first floor entrance --an extra plus when one has walking issues.
Uptown one is between Broadway and West End so taxis are very easy
Kay M.
Kay M.
Mar 13, 2018
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This is an update to my previous review which was only for the bad telephone customer service that put me off making an appointment.

The owner of the business reached out and apologized and urged me to give Flex another try. I didn't want to skew my experience by calling him directly, so I again phoned the regular number a few weeks later. The competency level was much higher and there were answers to my questions. It was clear management had re-trained the desk staff. Yay.

The rest of this review is for Stephen, the therapist. He did a terrific job of diagnosing a nagging lower back issue
Charly L.
Charly L.
Feb 07, 2017
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The treatments by physical therapists -- Joel (7) and Beth (1) -- helped me recover from cervical radiculopathy in less time than I could imagine.

Their manual manipulations were thoughtful, unrushed and went directly to the source of the problem -- these treatments always gave me a tremendous sense of euphoria. The instructions for home exercises were concisely explained and aided with print-outs -- I continue to do them several times a day.

In addition to their knowledgeable professionalism, our conversations were not limited only to anatomy and physiology but included a wide range of topics
Lillian Y.
Lillian Y.
Oct 09, 2015
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I was referred by a co-worker after suffering an injury. The staff and therapists are fantastic.

I enjoy the one-on-one, almost private therapy time for a full half hour. Afterward, the time overlaps slightly with the next patient but the therapist keeps an eye on me as I do assigned exercises and will help if needed.

My therapist is Beth. She's very knowledgable, smart and friendly. She and Anne (who schedules the appointments) make an otherwise unfortunate routine (due to circumstances) a much better experience.

I've also had the fortune of having sessions with Carlos and Joel