New Dimensions

Positive: Professionalism
Overall application and move in process was fine. Really like team at the office and take care of any needs we have. Only reason i dont put 5 stars was due to the in person home inspections they do 1-2 times a year. Could just send them pictures of the house. Rental is overpriced but thats what you have to deal with in this market.

Things I love about this company:
They have an online portal for everything. Maintenance, rent, bills. Which is so convenient.
Repairs are usually answered same day. The repair person calls to see when you're available, which makes it great to be able to control when they come.
Also you can pay rent online!
Front desk is so helpful and gives you extra of those trash stickers! Hellooooo bags of leaves!
Very responsive, professional and helpful!

Critical: Professionalism, Quality, Responsiveness, Value
They took our $80 for an application fee then told us a hour later they approved somebody else for the unit. If a business door is lock during business hours that’s bad business just remember Slaves aren’t in chains they’re in debt your still a slave.

We toured a beautiful home, and quickly completed our application. After they collected our application fees they were completely unresponsive. I tried multiple times to email and call to get an update on our application and got no response. A week later a leasing agent emailed me telling me to contact the office because they had covid when I called the office they said that the leasing agent would process our application from home. Its been 3 weeks and no one will respond to our calls or emails.

If you have to deal with JON or COURTNEY, run away as fast you can. They are horrible horrible people who are out to get you for every last dollar. Just a really bad and scammy company, rent from LITERALLY anybody else if you can.

Positive: Professionalism, Quality, Responsiveness, Value
I have ndi manage my rental property after interviewing several alternatives. They have always handled business professionally and honestly. I used to use a different company who lacked imagination and flexibility, so I changed to ndi and am glad I did.

Wow!!! Very impressed with the head broker as she came and talk to me personally about a misunderstanding that I had with another employee there. I am very grateful that she was able to talk to me and direct me in a better direction with what was actually happening. Very kind and helpful. Small miscommunications can really hurt, I am very thankful that she could clear up what was happening. Was able to pick up a key to view a property. Fingers crossed It's what we are looking for.

I applied for a place that was $1250. I understand my credit score is low but I was able to pay twice the deposit with 1st and 2nd months rent all at once. They denied me because it credit shows I paid my utilities late. During covid I thought the power company was helping people with their power bill, especially those that lost their job due to covid. So I didn't pay it, I never got a notice in the mail. I called to see what was going on, my account was accessed by someone with all my info and turned it off. So we got it all fixed and I owed for the months I didn't pay but because of how it happened

AVOID THESE CROOKS LIKE THE PLAGUE!
Long story short, they didn't transfer our application to another property we were interested and then blamed us. They said we don't get our money back because they've already spent it and said it was our fault, even though I've called them so many times trying to figure out what was going on.
Garett, the guy who "helped" me, was the rudest, most unprofessional individual I've spoken to in a customer service position. I was nice and patient with the entire staff and even told them I understand when processing issues happen, but I guess I didn't deserve that

Issued a no-cause eviction during the pandemic after living in the same property for 7 years with zero issues. 30 Days to vacate- not their fault, it was the property owners decision. Vacated in the allowed timeframe, got most of security deposit back. Thought everything was in the past. Two months later I get an email saying I owe them $130 or I'll be sent to collections. This is after I got the deposit back. No context, no other emails or calls, and no payment method options?? If you wind up with them as your property manager, prepare to be blind sided. Very unprofessional, and completely unhelpful

We have been working with this management company for 3 years and have had mostly a satisfactory response to our concerns. We have recently encountered the complete opposite when dealing with a air conditioning problem. Our manager will not return phone calls or text messages. It has been 7 days. No response. It is clear they do not care about the renters, the law or the properties they are supposed to represent.

Wonderful overall experience! The broker, Barbara, was a pleasure to work with. She was very knowledgeable, courteous, and had such a great personality. Nice to see people enjoy their profession. I applied for a property and within an hour I was approved. The staff walked me through the lease in detail, I paid the next day, and I move in on the first. Thanks again to the entire team at New Dimensions. You guys and gals are stars!

My experience with New Dimensions has been all positive. My maintenance requests have all been handled promptly. They actually performed an inspection a few months into my lease, to make sure everything is working properly. I am always treated with courtesy when I interact with personnel, and the house is well-maintained. I don't understand the bad reviews on here but i will say rent increases are set by the homeowners. Mine went up $50 which is fair, but I've heard of others having rent increases of $200 or more. I want to emphasize those increases are coming from the homeowner, and

Positive: Professionalism
Best property management company I've ever had the pleasure of renting from. John is a great property manager. They were there when I needed them to be, and never bothered me when I didn't need them. Fixed any issues we had quickly. I would recommend them to anyone wanting to rent a home in the Reno area.

Wow, these reviews baffle me. We rented a beautiful home from New Dimensions in 2012 and Jon Lundahl was our agent. We lived there for 8 years and I cannot recall a single instance where Jon did not make every effort to meet our needs at the property. We would work with Jon again in the future over any other property manager.

Stay away from this property management company Stay as far away as possible.

My wife and I are trying to relocate to the Reno/Sparks area. We searched for a property and settled on one that New Dimensions has the management rights too. Communication was ok at first. Then they ghosted us for 2 wks. After repeated attempts to contact them. All we would get back is put in your applications. So gullible us we put in the app. LEss than 24hrs later they denied our app with no reason or explanation. Not even a request for more information about what might be causing us to be denied. $80 down the drain

Below is the 5 star review New Dimensions asked for when we signed our lease a year ago. Since then has been a nightmare. To this day, after several attempts, we have never met or spoken to our property manager. We have needed his help and never had a single response. After a year, we do not have keys to the amenities in our HOA that we pay for. We don't have parking permits for our Gated community... Which is threatening to enforce parking. ITS BEEN A YEAR! We have never been late on rent even through the COVID crisis.
Our lease ends in July and for a month now we have called every week

New Dimensions will scam you for the application fee. DO NOT APPLY THROUGH THEM! They will take your money then provide you with no real reason why you don't get the house. Even though I passed all the parts of the application I was denied the house. They told me:
"the application says upon approval by owner, but we cannot specify why the owner chose not approve you." Avoid at all costs unless you feel like giving them your money for nothing. Also super slow turn around took almost 3 weeks to process the application.

If I could, I'd give 0 stars. Jon is super unprofessional and will not even call me back to explain why they denied me. I got a text from someone else in the company that I'm denied but no one says why or answers me when I ask why. They had no problem taking my information and charge me $70 and answered all of my questions up until that point. Then after I applied, I had to consistently call and text for any kind of brushed off answer.

Such a waste of time and money, there are better rental companies to use.

I rented from this company for two years and I concur with the multitude of negative responses on here. If I could give them zero or negative stars I would. They charged $1700 for a moldy house that had standing water in the crawl space, left us with a broken furnace and no heat in the dead of winter for 11 days, the kitchen sink broke and we had to fix it ourselves, and on move out the charged us for things that were broken or damaged when we moved in, conveniently losing the move in walk thru paperwork. They also called my roommates (a combat veteran's) service dog "unauthorized"

Ridiculous. Awful experience. We were on a serious time crunch to find a place and applied for a rental home through ND. They wouldn't tell us if any applications were in already so we paid the fee and hoped for the best. It took a week for them to let us know the home had already been rented out. So, with two weeks left to find a place, we had our application transferred to another home. 5 days went by, we called for an update and said they'd let us know on Monday. On Tuesday, we got another text saying the house had been rented out.

So, they accepted our application fees already knowing

Very rude people not worth the time or money. I felt unwelcome I'll take my business elsewhere. Sorry I made you work during your business hours.

Sad excuse for a real estate company. I got keys to go see a property of theirs and the keys didn't work, we tried every which way, pulled the door towards us while trying to unlock the doors. The receptionist told us that we didn't know what we were doing and that it was our fault. Go somewhere else people, these guys don't care. I've never been to a business that is so unprofessional.

After leaving my previous nasty review: "New Dimensions is the most unorganized property management I've ever experienced. The staff are rude and you can barely get a call back. To get maintenance to come out is near impossible. I moved out of my townhouse by myself leaving my roommate on the lease (we were switched to a month to month contract after completing the one year). They STILL haven't taken me off the lease MONTHS LATER and are stating I am liable for things I shouldn't be!! Every time I ask to speak with a manager they are "gone" or "unavailable"

Stay away
Rented a property in Del Webb from a company New Dimension s took over maybe 2 years ago.
We have recently moved out and were charged for cleaning and carpet cleaning after leaving the property immaculate and having professional carpet company clean.
Jon, the property manager would not call me or my husband after many requests left to voicemail.
Will be contacting owners for their information,BBB, Attorneys General, and Business licensing for Reno.
I am a licensed Real Estate Broker in NC and this should not happen.

This company is terrible at communicating and getting things fixed in their rentals. If you can avoid renting from them, I highly recommend it. They have a super-strict payment policy, and if you're more than 3 days late, they charge 10% of your rent, per day!

The only person that I enjoyed dealing with was the receptionist, Chelsea. She was always polite and professional - the rest of the company is HORRIBLE.