Our landmark Albuquerque luxury hotel is conveniently located in the heart of Old Town, offering accommodations and amenities including our on-site restaurant and bars, an outdoor resort swimming pool, a romantic wedding chapel, and more than 62,000 square feet of indoor and outdoor meeting and event space.
Hotel Albuquerque is also located across the street from Sawmill Market: a 25,000 square-foot food market with an array of local cuisine and culinary traditions. Guests can enjoy pickup, delivery, or patio dining daily. Within walking distance of Hotel Albuquerque is New Mexico Artisan Market at The Bazaar located at 1904 Bellamah Ave., a more than 12,000 sq.
Hotel Albuquerque is also located across the street from Sawmill Market: a 25,000 square-foot food market with an array of local cuisine and culinary traditions. Guests can enjoy pickup, delivery, or patio dining daily. Within walking distance of Hotel Albuquerque is New Mexico Artisan Market at The Bazaar located at 1904 Bellamah Ave., a more than 12,000 sq.
Services
Heritage Hotels & Resorts, Inc. has come to embody the culture, spirit, and tradition of New Mexico. Our mission is to tell the story of New Mexico to our guests. We are a New Mexico-based, minority-owned company offering a collection of award-winning accommodations. Heritage Hotels & Resorts, Inc. was established in 2005 to develop culturally distinct hotels and resorts.
Our Traditional Guest Rooms celebrate New Mexico in style. Enjoy a deluxe king or double bed guest room during your stay. All rooms have an expansive view of the Albuquerque Sandia Mountains or a private balcony. Each Junior Suite features a separate seating area and amazing views of Albuquerque. Some Junior Suites feature a private balcony looking out to our beautiful courtyard, downtown Albuquerque and Old Town.
We have more than 41,000 square feet of indoor meeting and event space in Albuquerque, plus 21,000 square feet of outdoor event space in the gardens and pavilion surrounding our hotel. Our ballroom features customizable lighting, 14,000 sq. Our team is committed to making your grand event or intimate gathering spectacular.
Experience Albuquerque from above, when you soar across the sky in the longest aerial tramway in North America reaching the 10,378-foot crest of the Sandia Mountains. New Mexico is known for year-round hot air ballooning and we've partnered up with the oldest and most experienced professional balloon ride company, Rainbow Ryders, to take your vacation to the next level.
Reviews (26)
Rod B.
Jan 01, 2022
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Extremely disappointed with my visit to this Hotel. From the moment we approached the front desk and were secretary charged 25.00 by a completely disengaged staff member. Hotel didn't disclose that restaurants and bars were all closed. Water was running brown from all faucets. There was no bottled water in the room, Was told I could come back to the front desk and get some. No offer to bring any to the room. Ice machine was unplugged on our floor. Toilet paper holder broken so we had to just sit it on the floor. Coffeemaker only worked on the first try but wouldn't work again. Hotel
Krissy H.
Dec 19, 2021
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Alexis Haynes
Dec 09, 2021
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Sherylette Delgarito
Nov 21, 2021
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Laura M.
Nov 10, 2021
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For a relaxing stay in a timeless, classy hotel, Hotel Albuquerque is the place to be. The facilities - indoor and outdoors, are clean and well maintained. So much more comfortable and relaxing than a chain hotel, HA serves up hospitality. The food in the Cantina is (of course) New Mexican and fresh. Enjoy!
Anne M.
Nov 08, 2021
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I booked this hotel because it says it's a 4 star hotel. I'd hate to stay in a 2 star hotel if this is how they rate hotels.
The restaurant serves stale chips. The food was awful. And they do not serve breakfast of any kind - not even coffee!
The room was outdated. The amenities are few - they don't even provide Kleenex! And to top it off, the drain in the bathtub/shower did not drain - gross! I asked for an extra blanket from the front desk because the room was freezing and never received one. I would not recommend this hotel to my worst enemy!
The restaurant serves stale chips. The food was awful. And they do not serve breakfast of any kind - not even coffee!
The room was outdated. The amenities are few - they don't even provide Kleenex! And to top it off, the drain in the bathtub/shower did not drain - gross! I asked for an extra blanket from the front desk because the room was freezing and never received one. I would not recommend this hotel to my worst enemy!
Suzanne M.
Oct 10, 2021
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Super close to Sawmill ( love) and old town ( fun) but hotel lacks any kind of hospitality. Extremely slow check in, not very accommodating. Many others checked in before us, made my reservation 6 months ago. Old town and sawmill are all in close proximity, wouldn't waste money at this place when other hotels are close enough and Way nicer, like the Embassy Suites, gorgeous, friendly and accommodating
Zachary U.
Oct 09, 2021
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Booked a balcony suite during balloon fiesta to celebrate our anniversary, at a higher cost, and they checked us into a suite with no balcony. The balcony is all we wanted and it's what we paid for. When we called down to correct the mistake we were told that they had no balcony rooms, even though that's what we had reserved and paid for, and that we were lucky we hadn't been bumped from the hotel as they were overbooked. They acknowledged that we should have received a call in the morning to inform us of the room change, but they were unwilling to reimburse us the difference, offer
Amazing Grace Amazing Grace
Oct 02, 2021
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Lisa J.
Sep 16, 2021
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This place is beautiful ! Allows it's customers to experience the authenticity of New Mexico from the comfort of a homey hotel. The staff were so personable and took great care of us on our anniversary. Between the large pool and late night bar/restaurant we were so filled with fun vacation vibes. It was so proximal to many great views, yummy eateries and delicious bars ! We loved walking all around and barely had to use the car
Michelle P.
Sep 06, 2021
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Great location, clean , staff friendly and professional from check in to check out and everyone in between . You defiantly felt welcome and staff was concerned for your needs and made sure they were their to assist and make you feel welcome from beginning to end . Walking distance to many restaurants , breweries , Old Town and accords the street from Sawmill Lofts . Pool and hot tub area kept very clean and the secluded garden makes you feel like you are at a spa like resort . Views of the beautiful Sandia Mountains . We highly recommend this for any event or even just a weekend getaway .
Clarissa Conde
Aug 03, 2021
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Linda C.
Jul 18, 2021
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I have stayed here many times but this stay has been a disaster. My room was never cleaned my entire visit despite repeated complaints to the front desk, who could only tell me that they were sorry. No offer to take off part of the room cost. Nothing. I will not stay here again despite its wonderful location.
Fred S.
Jul 10, 2021
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I wanted to put in a good word for
Roxanne .S
I found Roxanne S guest service abilities to be Five Star Excellence equal to that of The Bellagio Hotel in Las Vegas.
Roxanne was very helpful with getting some items I needed for my room and delivered them personally with a warm smile on her face and an amazing upbeat feel in her body language.
She really made me feel like a VIP guest.
I think that the hotel's corporate office should hook Roxanne up with a $ 250.00 gift card to Starbucks, that is how Awesome Sauce Excellent her customer service is.
Hotel Albuquerque should consider itself
Roxanne .S
I found Roxanne S guest service abilities to be Five Star Excellence equal to that of The Bellagio Hotel in Las Vegas.
Roxanne was very helpful with getting some items I needed for my room and delivered them personally with a warm smile on her face and an amazing upbeat feel in her body language.
She really made me feel like a VIP guest.
I think that the hotel's corporate office should hook Roxanne up with a $ 250.00 gift card to Starbucks, that is how Awesome Sauce Excellent her customer service is.
Hotel Albuquerque should consider itself
Gina Collura
Jun 30, 2021
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Came here with an old friend of mine and REALLY enjoyed the authentic food. As an individual in the Hispanic culture, their food matched it. The green sauce is my favorite!
If you get the chance, Lauren is a great waitress and an even better bartender than the guy bartender. She had fixed our drinks when they came out wrong and helped us decide what entree to get as new tourist to New Mexico. Definitely keeping this place on my list for places to re-visit.
If you get the chance, Lauren is a great waitress and an even better bartender than the guy bartender. She had fixed our drinks when they came out wrong and helped us decide what entree to get as new tourist to New Mexico. Definitely keeping this place on my list for places to re-visit.
Cyber Bob
Jun 18, 2021
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Belinda R.
May 20, 2021
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Sonyia Hartwell
May 16, 2021
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Of all the great Mex in the ABQ, this is our favorite. This location is lush and beautiful. The staff is amazing but food is the star of the show. Have had everything on the menu and nothing disappoints. Shrimp cocktail, queso and sopapillas are stellar. Just order anything, it's all delish and you won't break the bank. Really wish they would go back to a reservation system to cut into the gruelling wait times.
Helene S.
Dec 12, 2020
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Five star location in a 3.5 star hotel.
Great location on the edge of Old Town. Easy to walk to the Albuquerque Museum to visit their beautiful outdoor sculpture garden, Tiguex Park and the church and shops at Old Town.
Check in was easy. Parking lot was empty. Social distancing, masks and limited occupancy are being enforced. Hand sanitizers are everywhere throughout the property.
Rooms are comfy but basic. Think an older Doubletree or an updated Hampton. Nice to have a corner peekaboo view of the sunrise. Although all services except the front desk were closed, the property looked charming
Great location on the edge of Old Town. Easy to walk to the Albuquerque Museum to visit their beautiful outdoor sculpture garden, Tiguex Park and the church and shops at Old Town.
Check in was easy. Parking lot was empty. Social distancing, masks and limited occupancy are being enforced. Hand sanitizers are everywhere throughout the property.
Rooms are comfy but basic. Think an older Doubletree or an updated Hampton. Nice to have a corner peekaboo view of the sunrise. Although all services except the front desk were closed, the property looked charming
Cameron B.
Nov 20, 2020
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Honestly on par with a Motel 6. Paid almost $200. Walked in and waited at the front desk for about 10 mins. Finally the employee came (with no sense of urgency) and said he had to deliver something to a room. Okay, is there really only 1 employee that works here? The lobby was pretty nice but literally everything was closed. No food, no coffee, nada. The worst part was the room. The spring mattress must have been from the 80s. The rooms are begging for an update. Crappy tile floor, old wallpaper, small tv. I would choose a holiday inn over this any day.
Terri V.
Oct 09, 2020
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Filled with charm. Not a huge chain hotel, personalized. Very friendly staff, helpful. Walking distance to Old Town. Pool with adequate temp. Get a balcony- nice view from my 7th floor room. Rooms are roomy, bathroom and vanity. Good closet space. Liked walking around the grounds with a cup of coffee in the early morning.
Shelly S.
Oct 02, 2020
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Honestly, I was expecting more than what was the reality of when I got there. The hotel is tall and vast and when you step into the lobby it is absolutely beautiful and captivating and feels a lot like the culture in New Mexico. But that excitement quickly dwindled upon entering the elevator and then up to the hotel floor and into the hotel room where, while semi cozy, it is clear that this establishment is due for renovations on the inside. Had I known the rooms would have modeled and still fashioned in the late 90s early 2000s Decour and comfort level I would have chosen the hotel next-door.
Kriti Sub
Jul 28, 2019
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Ann L.
Jan 01, 2019
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We stayed here for 3 nights and it was pretty good. They have FREE locally made biscochitos made by Rude Boy Cookies, locally made. They are like sugar cookies with anise in them. They are pretty good, liked them.
Room was nice and clean. Good toiletries. They have Keurig machine for making individual coffee or tea.
They have a Garduno's restaurant inside the hotel, they give you 15% off with hotel stay. We had breakfast there 2 times.
They are close to Old Town so it's an easy walk over there too.
Room was nice and clean. Good toiletries. They have Keurig machine for making individual coffee or tea.
They have a Garduno's restaurant inside the hotel, they give you 15% off with hotel stay. We had breakfast there 2 times.
They are close to Old Town so it's an easy walk over there too.
Lonnie Harvey
Dec 02, 2018
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This place was a great spot to eat. Old town was jam packed on a Saturday. I quickly found this spot to eat just on the outskirts of Oldtown. The hotel was busy but there was plenty of room. I found a spot at the bar and had professional service from beginning to end. The food was delicious and the drinks were lit!
Kirk Thomas
Jul 26, 2018
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