Cutting-edge Residential Property Management in Arizona since 2010. Our refined management process has proven to work time and time again. What really sets us apart is our proprietary technology, the On Q Cloud. With it, Homeowners & Investors can remain fully involved whether in-state or out-of-state; without having to deal with tenants, legal issues, or maintenance headaches.
From finding quality tenants to managing the daily aspects of your property, On Q offers you an immersive investor experience without having to deal with the headaches. Invest with confidence knowing we'll help with buying, selling, projecting ROI, placing renters, handling repairs, and maximizing income.
From finding quality tenants to managing the daily aspects of your property, On Q offers you an immersive investor experience without having to deal with the headaches. Invest with confidence knowing we'll help with buying, selling, projecting ROI, placing renters, handling repairs, and maximizing income.
Services
Founded by property investors in 2010, On Q Property Management has established itself as one of Arizona's fastest-growing Property Management and Real Estate firms. Our client-first approach, coupled with a technologically focused workflow, helps to build and maintain excellent relationships with our clients.
Our process and technology create an unprecedented experience for homeowners. In addition to day-to-day property management, On Q focuses on the reporting and data that is so important when dealing with investment management. We'll take care of marketing your rental with Professional Photos, Agent Showings, 3D Virtual Tours, and posting on many popular rental Websites to create the most interest possible.
Our rental price calculator is just the first step in finding out how much your home will rent for. Once you've received your rental analysis, we'll set up a free, comprehensive rental consultation that will go over the unique features of your home. This consultation will uncover the best price for a rental and make sure you are maximizing your investment.
Prospective Tenants can see every inch of the property using their computer at any time of day. Did you know that easy access to high-quality walkthroughs helps properties rent up to 8x faster? Less physical foot traffic means less liability, hassle, mess, and delay when renting your property.
Each time a property is marketed, On Q will prepare a 3D Matterport render so over many years we have a detailed view of changes that happened to the property between Tenants.This high level of 3D rendering and detailed imaging allows us to prepare more accurate reports and dispositions when the tenant moves out.
Each time a property is marketed, On Q will prepare a 3D Matterport render so over many years we have a detailed view of changes that happened to the property between Tenants.This high level of 3D rendering and detailed imaging allows us to prepare more accurate reports and dispositions when the tenant moves out.
One of the most important decisions you'll make as a landlord is whether or not to hire a property management company. A competent property management company can add significant value to your investment while alleviating some of the stress. When you manage your own properties, you become bound to your tenants.
Reviews (30)
Ben Urich
Feb 02, 2022
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Alexis LaBondano
Feb 01, 2022
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All of the houses I have been interested in renting only offer options of Self tour, or applications. The Self tours worked, but I have been emailing and calling for days now as I would like a few questions answered before feeling comfortable to apply, and haven't gotten any responses or answers. Waste of time!
Marie Schumacher
Jan 25, 2022
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Janie McGrath
Jan 25, 2022
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OnQ specifically asks for reviews after giving tenants their “routine access inspections”, which are very detailed walk throughs where they photograph every single item you own. Supposedly the inspections are meant so they can photograph the rental for the landlords, but I’ve yet to experience anything remotely close to that. Asking for reviews after this is just a sneaky way for them to inflate their star rating on google and bury the honest reviews that tell of how this company really is. Check their yelp reviews for a real example of what this company is actually like. As a tenant you
Cassandra Richardson-Harris
Jan 12, 2022
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Positive: Professionalism, Responsiveness
Great personality and service! Jerry R was absolutely amazing! I needed to move quick and he responded promptly every time. I have never felt at such ease when looking for a new residence. If I ever need to relocate again in the future, I will definitely be reaching out to the On Q team first!
Great personality and service! Jerry R was absolutely amazing! I needed to move quick and he responded promptly every time. I have never felt at such ease when looking for a new residence. If I ever need to relocate again in the future, I will definitely be reaching out to the On Q team first!
Patrick Shepard
Jan 12, 2022
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The lack of communication and the failure to respond back in a timely matter was constant. I had to make all the efforts to get anything done. A monthly endeavor to sort out what was going on with my tenant. 7 failed inspections with in a 6 months time costed me over $4,000 in damages. After my tenant was evicted, the communication stopped when I decided to sell and not rent anymore and made that decision after the horrible experience with them.
Trina Ann
Jan 10, 2022
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They will waste your time during the app process & will not even let you know that a home is already taken for lease. This happened to me twice on two different homes through them. I put in an app fee & went to self tour the homes & the lock box wouldn’t let me in. I was thinking there was something wrong with the 3rd party that lets you self tour but it was because THE HOME WAS ALREADY TAKEN AND THEY DID NOT LET ANYONE KNOW. It’s just sitting on their listings as available for no reason. so I just lost my money for nothing & waited for an application process that was never Even being processed
Jannie
Jan 08, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
Kason was my housing agent and he was absolutely amazing. He was very professional and very quick with responses and was able to answer all my questions. I submitted my application and was approved in 24hours. As a new resident to AZ who is relocating he helped the process to relocate go very smoothly.
Kason was my housing agent and he was absolutely amazing. He was very professional and very quick with responses and was able to answer all my questions. I submitted my application and was approved in 24hours. As a new resident to AZ who is relocating he helped the process to relocate go very smoothly.
Nicolas P.
Dec 14, 2021
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On q property management is not very friendly towards their tenants they email me a month after I pay for my rent saying a cashiers check bounced for the month prior. I have since called my bank who in turn told me the funds are live and are verified. How does a cashiers check bounce when it is a full payment? How does a company take a month to email me about it when it says it was tried a month earlier? On top of that it was just an email, no phone call or anything. My wife who is on the lease as well and is actually the primary did not receive any kind of notice. Shady and deceptive business
Deanna K.
Dec 03, 2021
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Hal Whitt came for a routine inspection and he was wonderful. Very helpful and friendly. He made sure that all of our needs with the house are being met and put in results with the company on things around the house that need improvement. He was very informative and made the inspection a positive experience.
Spacier Knight
Nov 13, 2021
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Blake M.
Nov 09, 2021
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Worst property management company I've ever had..
In our house we had our 2nd bathroom toilet stop flushing properly. Haven't been able to use it without a plunger in over a year. Sent in a request to have it fixed over a year ago as well. Still nothing. No update. No response to emails.
Had our kitchen light go out early this year. . (We have unique lighting fixture with a ballast/hood, and LED tube lights so not an easy fix despite my best efforts) sent in a request over 6 months ago to have it fixed and still nothing. So been without a kitchen light and haven't been able to
In our house we had our 2nd bathroom toilet stop flushing properly. Haven't been able to use it without a plunger in over a year. Sent in a request to have it fixed over a year ago as well. Still nothing. No update. No response to emails.
Had our kitchen light go out early this year. . (We have unique lighting fixture with a ballast/hood, and LED tube lights so not an easy fix despite my best efforts) sent in a request over 6 months ago to have it fixed and still nothing. So been without a kitchen light and haven't been able to
Julissa Ault
Nov 02, 2021
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Positive: Professionalism, Quality
I have had positive experiences in dealing with this management company. I recently had a routine home inspection done by Russell. He was great! He was very courteous and professional! I really appreciated him walking me through the process, as I was home and wasn’t sure what to expect.
I have had positive experiences in dealing with this management company. I recently had a routine home inspection done by Russell. He was great! He was very courteous and professional! I really appreciated him walking me through the process, as I was home and wasn’t sure what to expect.
Kristin W.
Oct 25, 2021
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Julie P.
Oct 07, 2021
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Jd P.
Oct 05, 2021
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My air conditioning issues continue to be not addressed after 4 months, going on 5, along with every other issue I have. On top of that, they're trying to bill extra fees - one tied to an American with Disabilities Act Accommodation Request.
I am now demanding financial compensation. Like I said - slumlord.
I am now demanding financial compensation. Like I said - slumlord.
Kaitlyn H.
Sep 06, 2021
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J. R.
Sep 04, 2021
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Sha R.
Sep 01, 2021
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Between the hidden fees and lack of help I wouldn't recommend working with this company. Thing were taking out of my deposit that didn't make sense when I went to dispute I was advised that the landlord doesn't have to respond back and wouldn't even take my dispute into consideration . This place is horrible
Helena W.
Aug 23, 2021
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Do not lease with this company, I have been in my apartment for three weeks and the entire thing has been a mess, I have water filled under my flooring in my bathroom and laundry room along not proper sealing in the laundry room so when it rains it floods all they've done is hang up a trash bag over the door! I've sent multiple emails and called, no help. Water is literally continuously coming up from the flooring and it's gross and unsanitary. Go elsewhere you will regret this. Along with the day I was suppose to move in I did not move in the apartment was not ready, everything
Kelly B.
Aug 19, 2021
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Contacted on 8-8-21 and gave up on 8-18-21 trying to get my application approved for rental property. I would only be accepted if I agreed to pay the full 1 year lease in advance. Isn't there any other way to approve a rental for a retired individual? The financial approval request seemed very age biased.
Suresh D.
Jul 28, 2021
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We have 2 condos being managed by onQ. Both them new, They were never responsive. One of the tenants power bill was continuously being charged to me even after they confirmed. When I enquired they repeatedly ignored my emails and never availably by phone. Save the trouble, money, energy and time. Try someone else.
Miguel C.
Apr 15, 2021
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As a tenant, I've had issues with everything such as roof rats at the time of move in, a leaky and moldy pool, and the house being flooded due to a faulty washing machine. Now, a large portion of the house has been in disrepair since January from the flood.
I saw these reviews when I moved in, yet my experience has been poor. I'd say the state of the rental, lack of communication, and poor experience borderlines "slum lord" status. Might I add the house is in the historical North Encanto neighborhood, meaning houses are valued higher since it is a central part of Phoenix.
I saw these reviews when I moved in, yet my experience has been poor. I'd say the state of the rental, lack of communication, and poor experience borderlines "slum lord" status. Might I add the house is in the historical North Encanto neighborhood, meaning houses are valued higher since it is a central part of Phoenix.
Shawna B.
Mar 01, 2021
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I live out of state and it is important to me to work with a property manager that I can trust with my properties and takes care of the tenant's needs too. I have been working with On Q Property Management for a little over a year and a half where they now manage two of my properties. My property manager, Jeanine, is excellent with communication, very responsive in handling all matters of property management, and taking care of the tenants. She has gone above and beyond overseeing my properties.
For both my properties, Matt, really helped with onboarding and answering all my questions
For both my properties, Matt, really helped with onboarding and answering all my questions
Heidi B.
Feb 05, 2021
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This company is horrible when it comes to protecting the landlord's property. They lie to your face and care more about the tenant than the owner of the property! DO not use them! They used to be good, but have gone downhill SUBSTANTIALLY. You are better to take your business elsewhere - they will not have your back!
They lied about cleaning the unit, they charged me when they should have charged tenant for leaving it a mess!! DO NOT USE! Had to haggle with them to take security deposit from tenant and still fighting with them over taking money from me!!
They lied about cleaning the unit, they charged me when they should have charged tenant for leaving it a mess!! DO NOT USE! Had to haggle with them to take security deposit from tenant and still fighting with them over taking money from me!!
Maurice H.
Dec 21, 2020
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Kim assisted me with my move in, specially, assured I'd be able to move in on-time, had my keys prepped best to her abilities as well as communicated on my behalf until I was officially settled in to communicate with the Property Managers directly.
Kim was a major help to my transition and her assistance is very much appreciated!
Kim was a major help to my transition and her assistance is very much appreciated!
Chandler C.
Dec 07, 2020
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Wanted to view a property and contacted management company through Zillow. I received an automated response saying that I could do a "self-tour" and to follow a link. The link took me to a company called Rently where I had to create an account and fill in some basic qualifying info (pets, income, evictions, etc.). After doing all that I received a message on Rently saying that the account has been paused and to call the property company directly.
Is this property available at all? If not why is it still on the MLS? If it is, I'm sure Rently contacted them to let them know their
Is this property available at all? If not why is it still on the MLS? If it is, I'm sure Rently contacted them to let them know their
Jack A.
Oct 09, 2020
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Very shady property management company I almost put in a application with a fee of $200 on a property that they already had a contract on but didnt update it on the mls - that means had I paid the $200 it was non refundable - this is the same as stealing. I will run this by my Attorney just to find out what the law states. I was lucky but what about the people that have lost there money from this type of dealing
After reading the reply form thi company I have to add a response. The listing is still be offered for rent on realtor.com and concerning any notification there is non on the application
After reading the reply form thi company I have to add a response. The listing is still be offered for rent on realtor.com and concerning any notification there is non on the application
Frank C.
Aug 31, 2020
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Still no keys, and they are contacting me for documents I already gave them prior to moving in. They have the documents, but this is somehow a "second notice". Literally any other property management company would be better. They are incompetent or just don't care. I won't stay in this house after the one year lease is up, no way I will deal with them longer than I have to.
Edit/Response to Sep 29 message: Does this happen to so many tenants that you can't figure out which ones have actually received their keys? And as I stated in the private message, things have gone
Edit/Response to Sep 29 message: Does this happen to so many tenants that you can't figure out which ones have actually received their keys? And as I stated in the private message, things have gone
Robert M.
Jun 22, 2020
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DO NOT RENT WITH ON Q.. THEY ARE TRYING TO STICK ME WITH OUTRAGEOUS REPAIR BILLS FOR THINGS THAT WERE THERE WHEN WE MOVED IN.
Needing 5 bedrooms, and watching rent cost, we located a 5 bed home in Chandler that needed major repairs. Toilets would not flush, sink faucets leaked, carpeting was stained in many places, other flooring was old and filthy, walls were full of nail holes, microwave filter was full of grease, stove was dirty, disposal was plugged and would not turn, 3 bedrooms were missing closet doors (replaced with used metal ones that were off track, one of the A/C units was blowing
Needing 5 bedrooms, and watching rent cost, we located a 5 bed home in Chandler that needed major repairs. Toilets would not flush, sink faucets leaked, carpeting was stained in many places, other flooring was old and filthy, walls were full of nail holes, microwave filter was full of grease, stove was dirty, disposal was plugged and would not turn, 3 bedrooms were missing closet doors (replaced with used metal ones that were off track, one of the A/C units was blowing
