Roadside Towing & Recovery

Critical: Professionalism
I know someone who was a victim of this company. It seems like it might be #predaorytowing business. I can not recommend anyone use it.

***READ THIS*** BUSINESS SHOULD BE SHUT DOWN.
Visiting Durham for a Duke game my car was towed when I parked in an unauthorized area unknowingly. When contacting ROADSIDE they refused to give me an address to pick up the vehicle unless I paid $125 fee on top of a $375 charge (its after 2am so they need 4 employees to open it up). I had a flight from Charlotte the next morning I missed because of their refusal.
I was then instructed to come the next morning at 9am. Im currently writing this at 12:24pm. I have not yet received my car and when speaking on the phone to the owner she became extremely

Yall took my daughter truck no one asked you to you had no reason. So I have said all I have to say. .ay GOD bless you I'm about to pray for you

Positive: Professionalism, Punctuality, Quality, Value
Was in need of a late-night tow service the dispatch answered on 1st ring was knowledgeable and the driver arrived quickly was very nice made me feel at ease and price was responsible. Would highly recommend this company
Service: Car towing

This company towed my car and when they finished my exhaust shield was left like this. I called about reimbursement and the lady instantly started being rude and would not let me explain. She then hung the phone up and blocked my number and/or ignored all calls from my number or calls with my area code. Would not recommend. Miserable old lady

I have used this service before. Always prompt and professional. This is the only towing service I ever want to use again. Great!!

Critical: Quality
Car got towed, less than 24hrs. Costed $345 to take it out, cash only, no receipt. They’re just stealing money, how is this reasonable? Also, they should work on customer service skills, smug attitude the entire time.
Service: Car towing

Positive: Professionalism, Punctuality
Arrived on time to pull my car out. No fuss. Reasonable price.
Service: Car towing

Gary was extremely helpful. I wasn’t able to be there for the tow, so he contacted me to ask where exactly I wanted the car placed. He sent me a picture through text of where he left it and asked if it was the correct spot on my driveway. I told him that it would be better if it was on the right side vs the left side. He told me he’d be happy to move it into the perfect spot. He sent me a picture again, and it was in the perfect spot! Thank you very much!!

Called for an obviously unexpected and necessary tow, earlier tonight. I gave the specific address of where I needed the vehicle picked up and dropped off. I was quoted $100 even. That sounded unusual to me so I double checked and asked the woman on the phone "are you sure it's $100 even".... or is that a rough estimate? She said it's $100 even and that a driver would be there shortly. The driver came 2 hours later!!! He told me that he had to take a police officer call first.... what I don't understand is why no one notified me. I had to call him. He also let me know over