First Pioneer Insurance Agency
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First Pioneer Insurance Agency
First Pioneer Insurance Agency and specifically Crystal Watts is without a doubt the best and most efficient insurance agent I have ever worked with. I would highly recommend if or when you are looking for a new agent give First Pioneer a call. Dan Prosser is a great agent who takes his time to help each one of his clients.

Matt Evan's is a great health insurance agent who informs you when it's time for your annual review. You'll never meet a stranger walking into this place. This team is awesome to do business with. They always think of what you need before something happens. I would highly recommend this company to anyone needing the correct coverage for their business.
Services
Established in 1980, First Pioneer Insurance Agency has grown into a full service insurance center. Our expertise is based on a well-trained, professional staff with caring, conscientious people that you can depend on. Our agency serves the insurance needs of individuals, families, businesses and farms across North Carolina.
Wayne began his insurance career in 1983. He founded Matthews Insurance in 2003 and merged with First Pioneer in 2017. He has experience in multiple lines of coverage including business insurance, farm and agriculture, workers compensation, life insurance and financial planning. He is a member of the Financial Services Institute.
How did we do? We would like to know how we have helped our clients, or ways that we can improve our services. If you've had a positive experience with our agency, one of the best things you can do as a client of our agency is to leave us a genuine online review. Please take a minute and leave us a quick review on any of the review sites below.
We work hard to provide our clients with a wide range of insurance companies, and high level customer service. There is no better compliment to this service than by referring a friend or family member to our agency. When you share our name with your family, friends and associates, you are helping them to save money and improve their protection plan.
One of the best investments you can make to keep your agricultural workers safe and your business healthy is workers compensation insurance. Every year accidents cost businesses with inadequate workers compensation coverage tens of thousands of dollars. With a policy through First Pioneer Insurance Agency and industry leader AmeriTrust Group, you can insure your farm with outstanding protection.
Reviews (9)
Mateo Espinoza
Mateo Espinoza
Oct 02, 2021
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Positive: Professionalism, Responsiveness, Value
First pioneer insurance handled my needs extremely well when I was going through a tough time and needed insurance for the first time. Crystal Watts was my agent and she was very informative on my policy and delightful to work with. She made it the whole process smooth and straight forward.
Jennifer Caviness
Jennifer Caviness
Sep 26, 2021
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Positive: Professionalism, Responsiveness
Dan quickly returned my call and thoroughly answered all my questions about our current policies. I left the conversation more educated about our policies. Great customer service!
Jenny Joy
Jenny Joy
Sep 14, 2021
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There is NO OTHER insurance agency that I would let handle both my personal and business policies. I have been with Pioneer for 15 years and without fail, they are prompt, super friendly, and very professional. I know they have my back! It is so refreshing to actually have long term relationships with folks who truly care. Superb service and I am very appreciative!
Winnie Tung
Winnie Tung
Aug 15, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
First Pioneer insurance handle all of my insurance need from personal to commercial. Crystal Watts, Matt Evan and Wayne are very professional and responsive. They are truly an asset to my company and myself.
Bethany Durbin
Bethany Durbin
Feb 04, 2021
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Our family has been with Dan for years, so naturally we followed him to First Pioneer. Every time I call, I receive a quick, friendly response from one of the ladies who are so nice and professional. My questions are always answered in a polite and understandable way. You get the feeling from anyone you talk to at First Pioneer, that they enjoy what they do and care about you and your needs. Dan always asks how the family is doing and remembers little details about our lives, which I appreciate. I highly recommend First Pioneer for your insurance needs, they go above and beyond.
Diana Heise
Diana Heise
Nov 08, 2020
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First Pioneer Agency identifies great insurance coverages at the best possible rates. I have worked with Crystal Watts on several occasions and she is always prompt to respond to my needs and finds the best and most cost effective insurance solutions for me. It is a pleasure working with Crystal and all of the other staff at Pioneer. I would highly recommend their services.
Jessica Krissa
Jessica Krissa
Aug 27, 2020
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I recently relocated to NC. Dan was fantastic, right from my first initial phone call. He explained how to get my NC license, how and when to obtain insurance, and what insurance was best for my needs. I recently bought a second vehicle, and requested insurance to be put on it. This request was made on a Friday almost at 5:00pm. I wasn't expecting to hear from Dan until Monday morning. I was very pleasantly surprised to receive an email, with my policy number and proof of insurance. They have a customer for life!!
Laura Thomas
Laura Thomas
Aug 12, 2020
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Crystal Watts is an amazing agent. You cannot go wrong with this agency or their agents. :) Thank you for being so proactive...and patient every year around home owner insurance time!
Elizabeth Tabor
Elizabeth Tabor
Sep 21, 2019
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Very knowledgeable with great customer service. Dan made my auto insurance switch very easy & convenient while finding me the best price.
Highly recommend!!