As an actor branding & developing yourself is very important, for me knowing that my banking is in good health puts me at ease. I've been with ActorsFCU for 10 years now because they have never betrayed my community or my values. So glad I married an actor! Thanks, ActorsFCU, for being in LA when I left NY, and for helping me get a Chelsea apartment when I returned to Manhattan.
I was able to borrow the amount that I needed to buy a car appropriate for my growing family. Of all my success, I am most proud that I own an apartment in Hell's Kitchen-thanks to ActorsFCU. All actors should bank with ActorsFCU! ActorsFCU has always been there for me - when I moved into the NYC area and now that I live out of the NYC area, 27 years later.
I was able to borrow the amount that I needed to buy a car appropriate for my growing family. Of all my success, I am most proud that I own an apartment in Hell's Kitchen-thanks to ActorsFCU. All actors should bank with ActorsFCU! ActorsFCU has always been there for me - when I moved into the NYC area and now that I live out of the NYC area, 27 years later.
Services
Actors Federal Credit Union is a cooperatively run, not-for-profit financial organization chartered in 1962 for the benefit of members of Actors' Equity Association. Today, members in good standing of Actors' Equity Association, SAG-AFTRA, or any of our other 150+ member organizations are eligible to apply for credit union membership.
If you want to receive statements and other notices electronically, check the box for "eDocuments". We will email you back within 1 to 3 business day with an invitation to our Secure Email services. STEP FOUR: We will open your account within 2 to 3 business days, then email you back via Secure Email to provide your account number and other important information regarding your new account.
Copy of the Certificate of Incorporation, By-Law Papers, LLC certificate, or DBA certificate. Participating organizations and ActorsFCU members who operate a business can apply for our Merchant Program, making it possible to accept VISA and MasterCard as payment for dues or purchases. Call our partner, Intuit, Inc., makers of Quickbooks, to set up your account today: 800.650.1119.
You may not be aware but debit card fraud is a cost to you, whether you're the actual victim or not. Though the loss doesn't come out of your pocket directly, it costs your credit union more than $100,000 a year that could be used for your benefit and the benefit of other members. When you're the actual victim, you pay twice-in credit union resources and in your time and effort (and paperwork) to recover your money.
Requirements of each Award Level must be fully satisfied before qualifying for the next level. Interest is posted monthly and calculated using the average daily balance computation method. Purchases only; ATM withdrawals do not apply. Earn CO-OP Member Rewards points for each purchase made with your Debit Card (details below).
Reviews (19)
L. B.
Feb 12, 2020
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Guys please be aware! This is a great service for low interest rate loans, but anything with average to do business with this company is a nightmare!! My debit card expired so I called and asked if they were going to send me a new one and they said yes, this was 10 days ago and they just mailed it yesterday. Literally 9 days after I called and of course I had to call back. I just moved from Los Angeles to Georgia and am trying to register my car, because have my loan is through them I need a permission to transfer my title. I called in and spoke to Laverne who said she was emailing my info and
Caitlin C.
Sep 18, 2019
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For 2 months I have been calling and emailing the Lending department to assist me with an Escrow analysis and no one has returned my calls or emails. I find their office to be incredibly unorganized. Requests to have my property taxes paid bi-annually always turn into 3 different email requests/updates until I receive a reply.
Their mortgage rates are unbeatable and their understanding of a 1099 based income are what keeps me here, but that's it.
Their mortgage rates are unbeatable and their understanding of a 1099 based income are what keeps me here, but that's it.
Ingrid P.
Mar 16, 2019
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My husband and I have used AFCU for as long as I can remember. We are based in NYC, so there are huge advantages: we can use the AFCU ATMs located in McDonald's all over the City charge-free and we can visit the office on 46th street any time to do our banking business in person with an actual human being. By keeping the minimum $100 in our savings account, we get free checking. We have access online to the easy-to-use website. AND, we can make deposits and take care of other banking business via the phone app, which works really well.
Recently, my debit card info was stolen and some fraudulent
Recently, my debit card info was stolen and some fraudulent
Emily B.
Jan 15, 2019
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I have been with this bank for several years after using a traditional bank and having my identity stolen twice. I switched to a credit union to avoid this. Well I got my identity stolen again. This time tho unlike every other bank I have worked with in the past I have to PAY to use a notary to sign my fraud statement since I live in LA and there is only one branch office here and its too far to drive and then I have to snail mail it. Not a single bank I have used has required me to jump thru so many hoops to return money that was stolen from me. I have my card in hard so they're security
R. B.
Aug 10, 2018
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I can happily report that I've been a member of the AFCU for over 30 years, beginning with a small deposit which was logged by hand in an old-fashioned passbook. At that time, a single, adult FEMALE was precluded from obtaining a credit card and shut out of other forms of credit. Any access to credit was the purview of her husband, father, or other MALE overseer, even though she may be of age and gainfully employed. The Dark Ages? Not so long ago.
That was my situation. At 34 years old and gainfully employed, I was unable to rent a car or obtain a mortgage, let alone pay for a simple dinner
That was my situation. At 34 years old and gainfully employed, I was unable to rent a car or obtain a mortgage, let alone pay for a simple dinner
Matthew A.
Aug 10, 2018
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UPDATE: You've failed to address the essence of my review. 1) I've provided details to your board members where an actors situation working on a low paying contract would allow them a free account at Citibank, chase, BOA, etc and they'd receive a fee from AFCU 2) get a system in place that doesn't charge fees until the transaction actually settles. 3) stop running a member focused financial institution that doesn't actually address the fact that many actors can't keep an account without fees.
This financial institution exists to serve provide financial services to
This financial institution exists to serve provide financial services to
Greg I.
Jun 14, 2018
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I was a customer for about 9 years. I had to leave the bank because of an error on their part over a weekend and they have NO CUSTOMER SERVICE on the weekends, so I couldn't rectify the mistake until Monday, and it took them until Wednesday to get it fixed. I was traveling at the time and this caused extreme inconvenience. The costumer service reps that I spoke to seemed to care less. "Oh well, sorry." was the tone I had from them. If you call and leave a message on a reps voicemail they don't call you back. I had to call again to get it straightened out. I used to feel like
Brooklyngirl K.
Nov 20, 2017
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After nearly ten years I have had to more or less close my account due to egregious errors that the CU REFUSES to remedy or acknowledge. In short your money is not safe here. This one is going to be long but I feel I must warn others before they consider banking here.
1) Shortly after joining in 2009 I had a situation where I was in Mexico without any cash. Long story short, they were not translating pesos to American Currency correctly. So for example if I charged $100 on a card it would come out to $325. I would then be overdrawn and I was hit with fees. They refunded the fees but would
1) Shortly after joining in 2009 I had a situation where I was in Mexico without any cash. Long story short, they were not translating pesos to American Currency correctly. So for example if I charged $100 on a card it would come out to $325. I would then be overdrawn and I was hit with fees. They refunded the fees but would
Clint E.
Aug 22, 2017
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Having been a Bank of America customer for years,I can honestly say that having switched to AFCU has been the smartest decision I've ever made. I could never find an ATM when I needed one, my account kept getting compromised, leading me to have to wait for a new card being sent to me every few months. Not to mention their support of the Dakota Pipeline Access. So, being eligible to join AFCU, I did it as soon as I could, and have never regretted it. The staff at the Equity Building branch are exceptional. Noelia and Sean at the counter are always greeting me with smiles and laughs. Ben in
Richard S.
Aug 17, 2017
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This morning I received a phone call from Actor's Federal Credit Union in New York, stating that my savings account has a negative amount due of over $300. I informed the Rep that I haven't received a statement for that account since 2011 and assumed it had been closed. She informed me that as a member I am required to keep a minimum balance of $100 in the savings account. If I do not maintain this balance then I am charged a fee of $5 per month and another $1.99 fee (not sure what that's for). So basically I have been having $6.99 taken out of my account for close to 5 years and
Lily G.
Jun 28, 2016
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I was dismayed, but not surprised, to see the reviews on here detailing negative experiences with customer service. I am sincerely very disappointed to have to write this review, as I was looking very forward to being a member of the credit union for years to come. I am currently waiting to hear back from the supervisory committee regarding my case - in the meantime, I am sharing my experience with other potential customers.
I opened up a savings account with AFCU last year in order to take out an emergency auto loan. On a positive note, the rates were very good, and customer service was fantastic
I opened up a savings account with AFCU last year in order to take out an emergency auto loan. On a positive note, the rates were very good, and customer service was fantastic
Gally M.
Jan 22, 2016
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I love my union. I wanted to support the union I love so much.
Story:
I cashed a check through my mobile app. The money became available right away and I threw the check away. Someone found the check, wrote their name on the front and back of it, cashed it four days later. Fraud. Classic case. What happened next? MY bank Actors FCU took the money OUT of MY account even though the person cashed the check days later. Instead of investigating, instead of assisting me in anyway they said "it was not their problem". TD bank who issued the check, is doing what they can even though I am not
Story:
I cashed a check through my mobile app. The money became available right away and I threw the check away. Someone found the check, wrote their name on the front and back of it, cashed it four days later. Fraud. Classic case. What happened next? MY bank Actors FCU took the money OUT of MY account even though the person cashed the check days later. Instead of investigating, instead of assisting me in anyway they said "it was not their problem". TD bank who issued the check, is doing what they can even though I am not
Lindsey C.
Aug 13, 2015
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Happy to update my review. Much better customer service in Los Angeles and the new iPhone app is reliable and easy to use. Happy I stuck it out with Actors FCU. Also, remember this is a credit union not a bank. You can't expect the same level of reliability & services. It "pays" to have a credit card or another financial backup if you're keeping your cash in any credit union.
C. G.
Jul 22, 2015
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I am happy to update the previous review with a report that I had a pleasant, concerned and proactive exchange with the Actors FCU Business Manager, Steve, this morning after he wrote in response to my previous Yelp review and distressing experience with the credit union.
His written reply addressed my concerns and acknowledged my frustration and encouraged me to contact him by phone, which I did.
After our lengthy conversation, I am assured that he, the ActorsFCU directors and staff are committed to addressing the remaining issues and things will be resolved expeditiously on my behalf.
His written reply addressed my concerns and acknowledged my frustration and encouraged me to contact him by phone, which I did.
After our lengthy conversation, I am assured that he, the ActorsFCU directors and staff are committed to addressing the remaining issues and things will be resolved expeditiously on my behalf.
Neil C.
Jan 06, 2015
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I am an actor (SAG) and writer (WGA-E) and have been a member of the Actors Federal Credit Union for almost 4 years and have had nothing but good experiences.
The biggest selling points for me are the eMax$ high interest savings account, the convenience of having ATMs in McDonald's everywhere in NYC and at all 7/11 locations all over the country, and the full-service branches in both NYC and Los Angeles where I can get friendly, helpful customer service in person from people who know my face and my name no matter which coast I'm on.
The online banking and bill pay services are basic
The biggest selling points for me are the eMax$ high interest savings account, the convenience of having ATMs in McDonald's everywhere in NYC and at all 7/11 locations all over the country, and the full-service branches in both NYC and Los Angeles where I can get friendly, helpful customer service in person from people who know my face and my name no matter which coast I'm on.
The online banking and bill pay services are basic
Mark R.
Sep 05, 2014
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I like the idea of a credit union, but this one is really frustrating.
Depositing checks is next to impossible. I understand the hours the office is open, but the iPhone app crashes every time I try to deposit a check, the scan feature on the website does not work, and the list of deposit centers that was poorly out of date now won't even load. My only option is to mail in my checks which takes almost two weeks to clear.
Depositing checks is next to impossible. I understand the hours the office is open, but the iPhone app crashes every time I try to deposit a check, the scan feature on the website does not work, and the list of deposit centers that was poorly out of date now won't even load. My only option is to mail in my checks which takes almost two weeks to clear.
Nora D.
Mar 18, 2014
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The worst customer service ever. The opposite of what a credit union should be. They are so stuck in their rules that they can't even begin to give good customer service. And a 24-48 hour turnaround on an urgent request is NOT responsive. We had business accounts here that were an obvious challenge for them. Whatever you do, don't open a business account. Hate to say it, but we're back with our big bank and happy again now that we can actually get some business done.
Marlo D.
Feb 28, 2014
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Anik D.
Sep 11, 2013
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