Advanced IT Solutions
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Advanced IT Solutions
We're a highly Google and Yelp-ranked, full-service computer and laptop repair shop, conveniently located in Mesa, Arizona, on Val Vista and Baseline, just off of the US 60. We provide affordable laptop, server and PC repair services, performed in-house by certified technicians. We pride ourselves on delivering fast and accurate diagnostics, with up-front, no hidden fee quotes.

We value our customers, which is why we'll tell you if your computer, laptop or tablet has a low or no cost solution. In cases where the cost of repairs versus the age and residual value of your machine needs to be considered, we'll also present multiple options. Contact us for all your computer repair or IT needs.
Services
Located in Mesa, AZ, but serving the entire Southeast Valley and metro Phoenix area, Advanced IT Solutions offers a wide range of computer repair services including, malicious software removal and on-site or remote server support. We are an established, professional technology firm that brings solid, state of the art solutions and reliable, courteous service to the entire Southeast Valley and metro Phoenix area.
Advanced IT Solutions provides affordable laptop repair, computer repair, server repairs and diagnostics, for Mesa, the entire Southeast Valley and metro Phoenix area. Other services include: data recovery, operating system upgrades, business server repairs, network security assessments and support, as well as network administration and Digital PBX System Platforms.
Whether you're a casual computer user or need your laptop for business purposes, panic can set in whenever you discover your machine isn't working properly. If you don't backup your data, you could lose precious documents, photos and videos forever! Fortunately, you can rely on the experts at Advanced IT Solutions to quickly and effectively repair your machine.
Whether you have a PC or Mac, whether it's for business or personal use, a computer malfunction can be a nightmare scenario. Imagine waking-up one day to find that your computer(s) won't turn on, and worst of all, it's impossible to access those crucial images, videos and documents. Unless you have expertise in computer repair, trying to fix a laptop or desktop is about as easy as translating Latin!
At Advanced IT Solutions, we've seen it all. From chiropractic offices and hair salons that lost their entire client database following a system crash, to couples heartbroken after losing invaluable wedding and baby photos.

The common denominator in all of these scenarios was miscalculating the critical nature of having a secondary backup system, such as an external hard drive device, to create redundant copies of critical data to guard against data corruption and loss.Do you back up your data to a secondary storage medium or the virtual Cloud?
Reviews (24)
Aj Hunt
Aj Hunt
Jan 31, 2022
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I would not recommend Advanced IT Solutions. I was given a "budget" as a repair estimate ($200) before bringing my laptop in with a broken keyboard. When I returned to pick it up, I was told that the keyboard couldn't be repaired -- it would need to be replaced. They had installed a bunch of antivirus software I didn't ask for and offered to give me an external keyboard as a workaround. And still charged me the full "budget" of $200. I'd recommend checking out some of the owner responses to other negative reviews (and maybe this one) before deciding to go to Advanced IT Solutions.
Noel Chun
Noel Chun
Jan 28, 2022
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Brand new HP Pavillion Desktop died 38 days after purchasing. I went to Office Depot in Gilbert with receipt and warranty, they said I have to go through the Manufacturer HP as it's covered by warranty. First Mistake, I should have never bought from Office Depot and second, never by an HP again, Buyer beware! I spent over two months arguing with HP with no resolution, frustration of being without a computer and out a whole lot of money.
This led me to google search for a professional business who has integrity, honor and exceptional customer service. Mike and his business were all that and more
Tj Benscoter
Tj Benscoter
Jan 28, 2022
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Mike was awesome to work with! I tried putting together my own p.c well when it didn't turn on right I thought I was in trouble contacted Mike with Advanced IT Solutions and was able to get my p.c in and taken a look at I fully trusted him with my new gaming p.c, he worked on it and had it back up in running as good as new very happy with the work that was performed they are my new go to guys
Steven Goodrich
Steven Goodrich
Jan 12, 2022
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My three-year old laptop had completely locked up. I called AITS (Mike): he saw me that same day and quoted me a price. One day later we met and he reviewed the work he had done. My computer ran better than when it was new. I am very, very happy with my experience at AITS and give my most enthusiastic recommendation. There is an old saying, that service can be judged by "PTQ" (price, timeliness, and quality): AITS is superb in all three. I would give them more than five stars if possible.
Smith B.
Smith B.
Jan 11, 2022
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I'm glad I found this place. I needed help updating a 10 year old Toshiba laptop, so I looked up IT guys on Yelp and Advanced was one of the 1st ones. It also said they had a response time of 10 minutes when everyone else was a few hours. So I set up an appointment with yelp and sure enough I got a response from Mike (the owner) within 10 minutes. He asked me some questions to help me determine of it was worth fixing or not. In my case the computer was not used much but it had all my pictures on it and I wanted it to at least run for that. It also had a cracked touch screen and determined
Paul Gonzales
Paul Gonzales
Jan 11, 2022
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Great Experience. My wife took her computer to Advanced IT Solutions years ago and her device has been working great since. I just purchased a new computer and wanted it to be set up correctly. Mike, knew exactly how to get me set up. The whole process was completed within one day. When I picked up the computer, Mike walked me through everything that I needed to know. Great service with great knowledge.
Dema Gard
Dema Gard
Dec 19, 2021
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Mike at AITS came highly recommended to me. I first called him with an issue last summer, but I am a teacher and school started and I didn't have time to resolve the computer issue I was having until now. So, I am now on Winter Break and I call Mike back 6 months later and he remembers my entire dilemma. He resolved my entire issue and helped me with setting up a whole new system fully stocked and loaded with exactly what I need as a teacher. I told Mike that he himself is a great teacher since he was so thorough in his explanations of how to use the new system. It is such a relief to have found
Logan G.
Logan G.
Dec 02, 2021
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Unfortunately, I ordered a PC off Amazon that was dead on arrival. Worked for only a few minutes then crashed. Geek Squad only had surface level information so wanted to reach out to these guys. Mike was great on the customer service level and even got the PC to boot and function for a little after taking my PC in on Thanksgiving Day! PC ended up not working out, but I could tell Mike exhausted all options before returning it to me. Gave constant updates on the status of the PC while it was in his possession. Will definitely be returning for all future PC needs. Thank you guys at A.I.T.S!
Jose Aguirre
Jose Aguirre
Dec 01, 2021
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Mike was awesome… took a laptop in that would take forever to startup and then crash. Mike took the time to explain why it was happening and what he could do to fix it. He gave me an upfront price and stuck to it. When I picked up the laptop, he had set it up to meet my family needs and took the time to explain what he did. The machine has worked great. I will definitely be using Mike for my computer needs.
Kennedy Collier
Kennedy Collier
Nov 11, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Mike is a quality guy that seems to truly care about his customers. I called his business on a SUNDAY AFTERNOON and he was able to see me on MONDAY and my machine was fixed by TUESDAY. Incredible service. Explained everything to me in a professional manner. I will 100% be returning if/when I have any issues with my PC.
Christina D.
Christina D.
Oct 06, 2021
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My Dell PC out of the blue decided to stop working. I called around and even made an appointment with another company before contacting Mike at Advanced IT Solutions LLC. I am very happy that I found this business on yelp. The place I made an appointment with, not sure how to put it, but kinda put me off, by not really telling me what they could do , basically the conversation leaned more towards what I would be paying. When I spoke to Mike he was straight forward with what he could do to get my PC running again, he took the time to let me know what issues could be causing my PC not to work. I
Barry W.
Barry W.
Oct 04, 2021
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Great service by Mike,my Dads computer was locked up by ransom ware he was confused and worried about what what the criminals that did this could do. We were able to get same day appointment with Mike on a Saturday and get the computer back secured up to date new digital hard drive back on Sunday. We will hopefully get some pictures and documents back later in the week. The original hard drive was damaged by the ransom ware. Dad was very grateful to get computer back and Mike provided some great information to protect the computer in the future.
Nate Carel
Nate Carel
Aug 18, 2021
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I couldn't be happier with the quality of work and EXCELLENT customer service that I received at Advanced IT Solutions! Our laptop needed a full factory reset and Mike was there to get us rolling and even set us up for full functionality and long term success.
Not only did he restore the computer to good as new status, he pinned some really great apps to the dock and even took the time to demo all the features we didn't even know it had. He made sure we were aware of the security features and how we can guarantee the best performance possible in the future by doing routine cleaning. He also gave
Mohammad D.
Mohammad D.
Apr 10, 2021
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Everything was great until I took my laptop; I find that they remove the sticker without my permission.
Also, The owner judges my laptop caver, and he said, don't use the cover because it's ugly!!
Rose S.
Rose S.
Apr 08, 2021
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AITS Advanced IT Solutions - expert laptop support. I am a retired computer programmer and I know the importance of using a professional tech support to keep my data secure when I need help with my laptop. I did a Google search on computer repair and found them in the vicinity. After reading their positive Yelp reviews I checked their excellent BBB Better Business Bureau rating. Then I was comfortable having them work on my laptop. I called and left a voice message. They called back in 10 minutes. AITS gave me prompt, expert help when my laptop acted up. They were professional, understanding and
Devan M.
Devan M.
Mar 25, 2021
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Very unprofessional and rude Would not recommend he seems like the individual to break something on the computer to make you bring it back
Ko G.
Ko G.
Mar 25, 2021
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Extremely honest and straightforward about the best decision you should take towards fixing your computer.
Zach A.
Zach A.
Oct 14, 2020
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One word - compassionate.

Losing your job sucks. I was wrapped up in a round COVID influenced lay-offs and furloughs earlier this year. My employer did all they could, but it was ultimately a necessary move for the business. They were gracious with their severance which included allowing me to keep the equipment I was using to work from home.

The 2016 MacBook Pro I used for work was starting to slow down with all the administrative bloatware on the device. I considered doing a factory reset myself, but was advised against it after another colleague tried it was unable to get past the remote
Christian W.
Christian W.
Oct 11, 2020
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These guys delivered for me in a crunch! My work laptop went down with a bios problem, Mike had it up and running like a brand new machine the next day. Not only was my problem repaired, the clean up and tools installed to help protect the machine in the future were much appreciated. He took the time to demo the machine before turning it back over and answered all my questions. I'll us them again in the future.
Jessica M.
Jessica M.
Jul 07, 2020
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Update in response to the business Owner ... you obviously didn't listen to me I never said it was a 2019 Mac air book... You must not remember saying "the parts were old and you needed to order them" it's not a 2019 MacBook Air. So it's clear that you don't listen and give bogus quotes and It doesn't take away from the fact that you had an attitude...no one cares about your fake reviews...Also I told you that I shipped the computer to Arizona and UPS damaged the computer en-route. Yet another failed listening assignment. If you aren't going to listen then
Dallas W.
Dallas W.
Jun 28, 2020
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Satisfied recipient of AITS services right here. Old external hard drive bombed. All of my old pictures on it unreadable. Irreplaceable memories. Sadness. AITS used their FBI/CIA forensic super powers... took it apart and retreated all my files. Happiness.

Communication was superb. No hidden fees or agendas. No "yes I'll take your money and not do anything for you" bull crap like I've gotten from previous data "doctors". They were eager to please. Over-delivered on realistic expectations. Thank goodness there are people like this with good skills and the conscientiousness
Colby J.
Colby J.
May 17, 2020
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I was trying to find a Mac Pro for my daughter and Aubrey and Mike at Advance IT Solutions we're both amazing. Aubrey found the best computer that fit our budget. She made sure it fit all our requirements. The communication was great from the very first contact.

They set the computer aside for us and set an appointment for us to meet them. When we arrived the computer was all set up and customized for my daughter. They even gave us a 6 month hardware warranty for peace of mind. They gave us a mouse and mouse pad and of course a power cord.

But then Mike took time to walk my daughter
Angie C.
Angie C.
Jul 22, 2019
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My laptop stopped working, and was hesitant about who to take it to for a diagnosis because now a days you can never be too careful. My son is a huge advocate of Yelp, and he always tells me to check on Yelp before I decide to try something new. In this case after searching computer repair business' I found Advanced IT Solutions, and then of course I looked them up on Yelp. I sure am glad I selected them because their service in every aspect from customer service to the latest tech in the industry was EXCELLENT! I've already told quite a few people about this place and have highly
Deborah S.
Deborah S.
Apr 11, 2019
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My computer was having problems so I looked on Yelp for a place to take it to. I saw Advanced IT Solutions right away and the existing reviews were all excellent so I decided to give Mike my business. That was the best decision I've made in a long time. Mike is very professional, friendly and got my computer running better than the day I bought it in less than 24 hours. He did some modifications to make it more user friendly and explained everything I needed to know so I wouldn't make some of the mistakes I was making. He even told me ways to avoid letting the bad guys get into my