Artisan Optics is dedicated to providing patients with the most comprehensive eye exams throughout the Treasure Valley area, including Boise, Meridian, and Eagle. Our eye exams are designed to screen for disease as well as diagnose conditions such as dry eye, Computer Vision Syndrome, medication side effects, and more.
You can trust our eye doctors' experience and advanced training to care for complex cases, provide expert contact lens fittings, surgical consultations, and second opinions. We also have a large selection of eyewear you won't find elsewhere in town, and lenses with performance technology. If you're new to town, or looking for a new eye doctor - we invite you to experience the Artisan Optics difference.
You can trust our eye doctors' experience and advanced training to care for complex cases, provide expert contact lens fittings, surgical consultations, and second opinions. We also have a large selection of eyewear you won't find elsewhere in town, and lenses with performance technology. If you're new to town, or looking for a new eye doctor - we invite you to experience the Artisan Optics difference.
Reviews (18)
Michele R.
Jan 23, 2020
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Artisan appears to be divided into two separate parts as business; the opticial (eyeglasses) and the optometry services of the doctors which seem to be separate side-by-side buildings. Reading Yelp reviews sorted by date ("newest first"), I observe that in what seems like a pattern of 1 and 2 star reviews in the last 18 months or so, the dissatisfaction is with the optical side of the business not the optometry side. This review is for the optical side based on multiple visits looking for eyeglass frames.
EYEGLASS FRAMES: Artisan is the only supplier in SW Idaho for certain top-shelf
EYEGLASS FRAMES: Artisan is the only supplier in SW Idaho for certain top-shelf
Jim C.
Dec 19, 2019
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DO NOT GO UNLESS... you are personal friends of a worker there.
I went in for a simple adjustment.
"Please have a seat, we'll be right with you."
I have a seat then a few minutes later a woman walks in and calls someone but their first name. Immediately she was taken to the adjustment counter. I stood up and was told "don't worry, you're next.
Then they tried to laugh it off with "sure she went ahead of you but you get ME. I'm the best." Funny. My family have previously used Artisan even though they are twice the price of anyone else in town. No longer
I went in for a simple adjustment.
"Please have a seat, we'll be right with you."
I have a seat then a few minutes later a woman walks in and calls someone but their first name. Immediately she was taken to the adjustment counter. I stood up and was told "don't worry, you're next.
Then they tried to laugh it off with "sure she went ahead of you but you get ME. I'm the best." Funny. My family have previously used Artisan even though they are twice the price of anyone else in town. No longer
Cassie B.
Nov 05, 2019
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I'm giving two stars because the optometrist and staff on that side are fine. It's the manager on the frame and lens side that I am unimpressed with. When I first went in there to check in, I had a credit to my account from a previous visit. So $10 per child visit. Fine, great! After the kids get their eyes checked. We need glasses. Blonde woman looks at my insurance. Explains nothing, says I have to pay out of pocket. I start to get upset. Why do I pay for insurance? The manager, short brunette, poorly explains that my insurance only pays for frames every two years. Insinuates that I
Linzi D.
Jul 08, 2019
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This place has changed our lives! We have worked with Dr Jill & Dr Ryan and they are both fantastic! They detected my son needing eye training and have completely changed his life for the better. I can't say enough about how the whole team here is from the moment you walk they definitely make you feel special! I would definitely recommend this business. Also we did our eye training with Jared and I think I may have shed a tear in our last day of eye training!
Whitney C.
Apr 11, 2019
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I love my eye doctor here and will return to Dr. Kronberg. However I am disappointed in the service I received in regards to my glasses. I originally planned to purchase my glasses (a very low prescription for working at the computer) but ended up changing my mind due to the price point, which was $950 - $1,050 for the options we discussed. I asked the optometrist to provide my PD measurement so that I could buy a less expensive option online. He refused. I followed up with the office and they also refused to provide this to me. I understand the desire to keep business in-house, but I was disappointed
Ryan B.
Feb 07, 2019
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Dr Kronberg is fantastic---we were referred to her by our son's physical therapist. Her personality is such a great fit for her patients. She was engaging, enthusiastic, and thorough. She involved our daughter, who had to tag along for the first visit, and explained the tests and process for us in ways that were clear and easy to understand. The office was able to move our appointment to a much earlier date, and we appreciate the help so much!
Rachel W.
Oct 15, 2018
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While we have been happy with the vision therapy services received here, I am so disappointed with the lack of communication and overall concern of patients' experiences. I have reached out numerous times to voice my complaints and concerns and they have never been acknowledged.
Eye exams are good. They seem more concerned about the "business" aspect rather than the overall care experience.
Eye exams are good. They seem more concerned about the "business" aspect rather than the overall care experience.
Shade T.
Sep 27, 2018
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I have been a patient of Doctor Johnson's since I was 5 years old. I've looked forward to going and seeing him for the last 14 years and every time the hostility of the up front workers shocks me. They are always high on themselves and refuse to work with patient even when they make mistakes. I ran out of contacts thanks to the Rifleman location sending me the wrong prescription and they refuse to give me a few samples in order to get through a couple days. I used to work in an eye doctor office and i know that it is absolutely essential that samples are kept around the office and that
Marissa W.
Jul 19, 2018
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The team here got me in a lot more quickly then I had anticipated. They made the appointment registration process simple and easy. I was concerned being a new patient that they would need all my records before seeing me but they made it such a simple task and didn't even have the records. Dr Kromberg was professional and very nice. She explained things to me and didnt seem bothered by my inquisition. And come to find out my old doctor was performing un-necessary tests on me that Dr Kromberg didn't see as needed. So that saved me a ton of money. Overall they were amazing to deal with and
Stuart B.
Jun 02, 2018
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.I really like Dr. Kronberg, the gal who checks my son's eyes. Very accommodating with fidgety toddlers.
.Not so happy with the Mira Flex brand of nylon frames - of which we purchased 3. When a lens comes out, seems nobody (including Artisan specialists) could fix it in place again, to stay more than a day or so. The last incident happened within the same day after a lens was re-installed at Artisan, and the lens is lost.
.At some point, my boy noticed his glasses didn't work anymore, and bit onto the empty frame. Now the frame cannot be re-used. 80 dollars hurts too much to try the
.Not so happy with the Mira Flex brand of nylon frames - of which we purchased 3. When a lens comes out, seems nobody (including Artisan specialists) could fix it in place again, to stay more than a day or so. The last incident happened within the same day after a lens was re-installed at Artisan, and the lens is lost.
.At some point, my boy noticed his glasses didn't work anymore, and bit onto the empty frame. Now the frame cannot be re-used. 80 dollars hurts too much to try the
Melissa H.
Jan 16, 2018
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We have been patients of Dr. Jeffery Johnson for nearly 15 years. This review in no way reflects the wonderful doctor he is. But the way the office is run has changed so dramatically that we can no longer stand to trust them with our eyes, and most especially the eyes of our children. Everything now comes down to how they can get more and more money from us, largely by playing on our desire as parents to provide the best possible solutions for our children's vision needs. We have felt very pushed to purchase add-ons and services not covered by our insurance and have been told by a number
Ann B.
Jun 25, 2017
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This review is two-fold, so please bear with me. The eye doctor I saw, Dr. Ryan Johnson is wonderful. He is extremely knowledgeable in dealing with a number of problems(in my case double-vision) and was able to successfully correct the issue--something two other eye doctors could not. I would definitely give him a five-star rating.
The actual Optical shop and staff are great as well. The people I have dealt with were wonderful and extremely helpful. That being said, most of their frames and lenses are priced in the upper range, which I don't mind--as long as the quality matches the price
The actual Optical shop and staff are great as well. The people I have dealt with were wonderful and extremely helpful. That being said, most of their frames and lenses are priced in the upper range, which I don't mind--as long as the quality matches the price
Tessa C.
Aug 06, 2013
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Scott J.
Mar 28, 2013
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Will C.
Oct 15, 2011
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After requesting for my prescription a number of different ways, including written requests for an emailed or faxed prescription, I ended up receiving something in the mail a week or two after I actually needed it.
I added a star, because I think the doctor is really good and it's good business for them to monitor their customer reviews. That being said...
Check out my original review and notice the items they didn't respond to or the details that they left out. I highly recommend this place for the doctor. For glasses, contacts, or ESPECIALLY FRAMES, go elsewhere.
Oh, and be
I added a star, because I think the doctor is really good and it's good business for them to monitor their customer reviews. That being said...
Check out my original review and notice the items they didn't respond to or the details that they left out. I highly recommend this place for the doctor. For glasses, contacts, or ESPECIALLY FRAMES, go elsewhere.
Oh, and be
Dyany M.
Jul 22, 2011
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The Good: the staff and doctors are enthusiastic, friendly, knowledgeable and thorough. The glasses are often beautiful. They have NEVER screwed up my prescription (every other place I've tried in Boise has) and always give me top-notch service.
The Bad: The horrific prices. You either buy super-expensive designer glasses or cheap, ugly frames they keep in a drawer. Also, I happen to know that it's entirely possible to make quality glasses in an hour with a lab. At these prices, that should be available. And warranties on the spendy frames would be a nice feature.
The Bad: The horrific prices. You either buy super-expensive designer glasses or cheap, ugly frames they keep in a drawer. Also, I happen to know that it's entirely possible to make quality glasses in an hour with a lab. At these prices, that should be available. And warranties on the spendy frames would be a nice feature.
Miss J.
Mar 22, 2011
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My boyfriend and I both went here last May, and dropped quite a bit of money on glasses (combined $1200+ on glasses alone before insurance). The doctor was absolutely fabulous, laid back, witty, thorough, and the staff was very friendly and accommodating... at the time. We spent a pretty penny, but overall felt great about the experience.
Fast Forward to a couple weeks ago, one of my contacts ripped and I come to find out I have no replacement. Glasses are great for days off, but I need contacts for work. I called Artisan Optics and explained what's going on and am told they can&apos
Fast Forward to a couple weeks ago, one of my contacts ripped and I come to find out I have no replacement. Glasses are great for days off, but I need contacts for work. I called Artisan Optics and explained what's going on and am told they can&apos
L. C.
Oct 02, 2009
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If you want fashion glasses for occasional wear with no concern for high prices or durability, choose Artisan. I splurged on $600 Bevel glasses. After 8 months they're so fragile that I hardly wear them. The first chip in the matte coating appeared in the second month and more silver shows through by now. Their solution: charge me another $125 to replace a part. I've never before had glasses that didn't perform as new for several years. Two stars for frame style and flamboyant sales staff. No stars for: backing their product once it's sold, hours of operation, speed of filling
