Name: Skeleton Key Property Management
Address: 349 W Commercial St, East Rochester, NY, 14445, US
Telephone: (585) 285-4142
Rating: 2.3

Upon recommendation from the CDC and our company's efforts to minimize exposure, non-essential work orders may be postponed and will determined when you call/email in your work order. Please continue to call in all emergencies! Please limit your visits to our office by submitting rent payments in our secure drop box located to the right of our office door entrance, as well as calling in a payment or enabling your on-line portal.

Please call or email us with questions or concerns. At Skeleton Key Property Management of Rochester, we can open any door. Let us unlock the true potential of your real estate investment. We offer property management in Rochester, NY, and surrounding areas for investment properties in the city of Rochester.

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Services

Service Report

Don't simply own property: make it work for you. Skeleton Key Property Management provides full-service property management in Rochester, NY. When you hire our team, you can have confidence in knowing you are taking smart steps towards getting a sustainable return on your investment. With our skill and client-oriented approach to service, managing your property is a hassle-free and rewarding experience.

Rates Report

Offering competitive rates and property management fees in Rochester, NY, Skeleton Key Property Management is proud of our reputation for great work. See below for more information, or contact us if you should have any other questions about our rental property management. At Skeleton Key Property Management, we charge 10% of the gross collected rent.

Reviews (10)

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Gina Ruth

Nov 25, 2021

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Critical: Quality, Responsiveness, Value
Jess is good. Put in a work order the week i moved in no one came to fix it and its been 1y 8m still not fixed. Another work order in for leak in sealing 9m ago no one came out. Phone hangs up when u call the office.

Indira Lewis

Apr 22, 2021

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Critical: Professionalism, Quality, Value
These people are very unprofessional. They deserve to be publicly known as slum lords. They take the renters money and never make the repairs on their property. They’re a headache. Dani, Tory and including the owner Keaton!

David Fink

Apr 12, 2021

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Very unprofessional to work with. Takes over a week to get in touch with them. I don't think it's intentional, the owner is trustworthy, but clearly has too much on his plate and doesn't have the infrastructure in place to manage properties effectively. I have had several tenants reach out to me personally asking why repairs have not been completed... in months. I'm not sure what the management fee is for if they aren't managing the properties. I don't need to pay a middleman to forward me checks. It's 2 stars and not 1 star because the owner does do his best, but unfortunately it is not what I

Denise Fossitt

Jan 03, 2020

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Well, I've signed my lease now, I'm not so sure? I LOVE my 2 bedroom house; however.... At this point I feel that we are stereotyped. Some of us take pleasure in homes/apartments we are renting. And, would like for things to be in decency and order. There were items I had to replace and have fixed, prior me moving in.
The communication is lack there of. At first, all was well....then, the communication changed.
I'm not upset just another lesson learned.
But I do know that we should treat others as to how we would like to be treated!

Kimberly Hedgebeth

Dec 14, 2018

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As a tenant working with this company has been great. I always receive calls back on all my messages and questions.

Kyle Robinson

Sep 27, 2018

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Managed my property from June 2017- June 2018. I would definitely not recommend. Botched my C of O inspection on two separate occasions. Once by just not showing up, and again by not having the key. Very poor response rate by staff (except Jessica). Charged for "repair" of furnace without any explanation of what was "fixed". Charged almost $400 more than quoted price for "rehab" of unit. Took 6 months to place tenant, while previous management company only took a few weeks. Had to travel from Maryland to Rochester to get back money owed after several weeks of having emails ignored. Owners beware

Meiguo House

Sep 23, 2017

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NOT a well run company!
As a property owner, the communication seriously lacks.
Avoid the stress and look elsewhere.

Trish C.

Dec 26, 2016

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Horrible company. Very unhappy with services and support provided, poor responsiveness, issue's were not fixed to par, rental agent was rude and unprofessional. I pulled my properties and found a different property management company after 60 days

Kayla M.

Nov 26, 2016

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As a Landlord, Skeleton Key has been pleasant to work with. They were able to rent out my property within 20 minutes of listing. I had been trying to sell my house for roughly a year in order to move to AZ, but had to resort to renting due to the poor housing market. Skeleton Key's statements are right on time each month and are clear and concise. They also have a reporting system that allowed us to see each and every maintenance order that came in from our tenants in real-time. This allowed us to see and track what was going on and what our expenses would be. Skeleton Key tried their best to keep

Charles Avellino

Jun 28, 2016

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I have been with Skeleton Key Property for about one year now. Being from out of state, I depend heavily on good management and Skeleton Key has delivered for me. They have done an outstanding job. Thanks to Rebecca for all your help!