Our office has conveniently compiled patient education information as a great source of reference. Accepting New Patients and Appointments Available Mondays thru Saturdays! Enjoy a brighter smile (up to 5 shades) in as little as 20 minutes after your cleaning in office with Sensational Smile Whitening System. This includes one take home gel pen kit (complimentary). We also offer payment plans for dental treatment with 0% interest for up to 18 months.
Services
We are a general dental office and it is our mission to help guide our patients into a lifetime of oral health. We strive to provide the highest standard of care to every patient in a friendly and comfortable environment. We provide dental care using state of the art equipment and the latest in technology including digital x-rays and digital imaging.
1. Understand your own oral health needs. Changes in your overall health status often result in changes in your oral health. For example, many medications, including more than 300 common drugs, can reduce the amount of saliva in your mouth, resulting in dry mouth. They also can make your saliva ropy or thicker in consistency.
Dental caries is the medical term for tooth decay or cavities. It is caused by acid erosion of tooth enamel. Many different types of bacteria normally live in the human mouth. They accumulate (along with saliva, food particles and other natural substances) on the surface of the teeth in a sticky film called plaque.
Thanks to better at-home care and in-office dental treatments, more people than ever before are keeping their teeth throughout their lives. Although some diseases and conditions can make dental disease and tooth loss more likely, most of us have a good deal of control over whether we keep our teeth into old age.
Invisalign straightens your teeth with a series of clear, virtually invisible custom-molded aligners. Invisalign. With breakthrough technology that lets you have the smile you've always wanted - without the hassle of braces. The clear alternative to metal braces. By using a series of clear, removable aligners, Invisalign straightens your teeth with results you'll notice sooner than you think.
Reviews (19)
Barrie C.
Nov 09, 2021
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I do not recommend Willow Dental Care.
I did have a pleasant experience with the staff, they were all welcoming and very customer service oriented. However, I had a very disturbing experience with billing and overcharges.
Without going into all the details I will summarize by saying that I agreed to pay $1,500+ to have a crown placed on one of my molars. I've never had this type of work done so when I was given a bill with 5 line items I didn't really understand what those items were.
I went home and Googled the procedures and the codes associated with those items. As I dug in I
I did have a pleasant experience with the staff, they were all welcoming and very customer service oriented. However, I had a very disturbing experience with billing and overcharges.
Without going into all the details I will summarize by saying that I agreed to pay $1,500+ to have a crown placed on one of my molars. I've never had this type of work done so when I was given a bill with 5 line items I didn't really understand what those items were.
I went home and Googled the procedures and the codes associated with those items. As I dug in I
Casey W.
Aug 26, 2020
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Scott M.
Sep 28, 2019
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Dr. Lorena Pandez and her staff are amazing. Their service has been second to none for the many years they have been taking care of my family's teeth. Always polite, efficient, with perfect results. I have had cleanings and other dental work at other places before, but none as good as Willow Dental Care. They offer a full range of services including whitening (although I had some trouble with that because of my nerve sensitivity). I strongly urge anyone looking for quality service to give Willow Dental Care a try.
Linda R.
Feb 20, 2019
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I do not recommend this dental office. I was overcharged by over $300. It would have been more if I had done everything she said I needed. I filled a greivance with my insurance and they found in my favor. Had they apologized and refunded the money, I would not have left this review. However, I noticed that other people had the same experience.
Anna A.
Dec 08, 2018
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Dr. Lorena Pandez is very knowledgable to her profession, very helpful, very careful what shes doing to her patient, very relaxing (i thought I'm in spa), she explain carefully all the patient need to know and she take her time to her patient. Our family are happy to find this clinic and we highly recommend this clinic. We've been to many dentist and this is the best service that we had. Willow Dental Care is very clean and friendly staff too. Again highly recommended.
Vanessa M.
Nov 14, 2018
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DO NOT RECOMMEND AT ALL!
The front desk was very friendly and all but I had many issues at this office. I had been looking for a new dental office to go since I moved to San Jose. I thought this one would be great given the 5 google review stars.
From the beginning, I was thrown off. I mistakenly said my insurance was BlueCross not knowing I was under a different dental plan under my parents. The BlueCross plan we have does not cover dental coverage.
Once they took me in, they took x-rays, cleaned my teeth, all of that which was fine but once the Dr.Pandez came in, she said I had 3 cavities
The front desk was very friendly and all but I had many issues at this office. I had been looking for a new dental office to go since I moved to San Jose. I thought this one would be great given the 5 google review stars.
From the beginning, I was thrown off. I mistakenly said my insurance was BlueCross not knowing I was under a different dental plan under my parents. The BlueCross plan we have does not cover dental coverage.
Once they took me in, they took x-rays, cleaned my teeth, all of that which was fine but once the Dr.Pandez came in, she said I had 3 cavities
Ken P.
Jan 30, 2018
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Despite a team of very friendly folks, I do not trust the honesty of the procedure recommendations and dental work performed here. During my first visit after moving to San Jose, I was told I needed *nine* fillings and was given a recommendation for a deep gum cleaning. Before that appointment, I had been going to the dentist regularly and had zero cavities. I was shocked and confused about the sudden uptick (and a little suspicious), but with no prior experience with cavities, I willingly scheduled the follow-up appointments. Got the fillings, got the cleaning, seemed like I was good to go despite
Ari G.
Dec 26, 2017
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I have an HMO insurance and every time anyone in my family came here we would be over charged by a couple hundred dollars. They upgrade anything they can even when completely unnecessary. My daughter for example got 4 baby teeth out and I got charged about 400 dollars when I later found out they should have been almost completely covered. I would not send anyone I know to this office.
Shannan L.
Sep 29, 2017
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I can't say enough how amazing this Dr is. I am a very nervous and worried patient and Dr Pandez and staff made that all diminish. Dr. And stuff go above and beyond to accommodate me and my crazy schedule . Can I say that In it self is the best !
If you are looking for a dentist and have fears of the dentist like most adults these days lol. Look no further! Make your appointment today you will not regret it.
Thank you Dr Pandez for everything!!!
If you are looking for a dentist and have fears of the dentist like most adults these days lol. Look no further! Make your appointment today you will not regret it.
Thank you Dr Pandez for everything!!!
Michael N.
Apr 18, 2017
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Friendly people and in and out super quick while performing 5 star services. Only downside is the parking but it's on a road so park anywhere on the road. Usually spots open and if not there's 3 slots in the back.
Got teeth done here. A crown for the wide and whitening for me. Super friendly and insurance covered majority of the fees. They were honest about the price and kept it low as possible.
Got teeth done here. A crown for the wide and whitening for me. Super friendly and insurance covered majority of the fees. They were honest about the price and kept it low as possible.
Alleyne H. Long
Aug 18, 2016
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Very nice and professional staff. Dr. Pandez was trained by the best. She makes going to the dentist fun, fast, and painless. I actually enjoy going to the dentist! The Office staff and hygienist are also very friendly and professional. Overall the clinic has a bright and relaxing atmosphere. I recommend my friends to her and they love Dr. Pandez too!
Michelle M.
Jun 09, 2016
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This place is the absolute worst! If I could give zero stars I would. My daughter has been going here for awhile and about 6 months ago I sent them an email with a question I had because every time I called I was put on LONG holds. It took three weeks of follow up emails and calls before I got an return email (no call). (We only stay here because it's convenient and my daughter likes the Dentist). Well, today I called to schedule my daughters appt. for her cleaning and the person who answered the phone was EXTREMELY rude, because my insurance changed and she seemed very bothered/annoying to
Celeste S.
May 14, 2015
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I don't like going to the dentist! But if I have to go this is the place I will continue to go from now on! Amazing customer service and care, Lorena is very thoughtful and attentive to my needs and any questions that I have. I really appreciate her attention to detail and my comfort. My ride was unavailable after my appointment and the ladies at the office went above and beyond to make sure that I not only had a ride but got home safely : ) can't say enough about how appreciative I am to have found this dental office! I rarely write reviews on yelp but I have to say I highly recommend
Marshal M.
Mar 19, 2015
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We called ahead and made an appointment for an initial consultation. We arrived and the office appeared deserted except for the front desk. We filled out our paperwork and waited. After half an hour the dentist had still not appeared so we gave up and went to our next activity.
The following week we returned and the dentist was in. She did an initial exam and recommended that my daughter get 2 cavities filled. This raised a flag for me; there was no indication of problems at her last appointment 3 months earlier. I got a second opinion, at my expense, from a dentist who was very experienced
The following week we returned and the dentist was in. She did an initial exam and recommended that my daughter get 2 cavities filled. This raised a flag for me; there was no indication of problems at her last appointment 3 months earlier. I got a second opinion, at my expense, from a dentist who was very experienced
Hector G.
Jul 10, 2014
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Scot W.
Aug 16, 2013
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I have been going to Dr. Pandez for a couple of years now. This last visit I was to have 8 cavities filled! To my amazement, there was no pain..No pain from the novocain shots or the drilling. Dr. Pandez was very kind and kept checking in with me about pain. Since it was going to take some time to do all the work, she was able to work in a break for me. The entire staff is friendly and professional! The day after my procedure, Dr. Pandez personally called to check-in with me to see how I was doing.
If you are in need of a dentist that cares, I would give her office a call.
Scot
If you are in need of a dentist that cares, I would give her office a call.
Scot
Evonne L.
Jul 14, 2012
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I will give credit where credit is due. I really did have a great experience with Dr. Pandez in 2009. I had gone in for a teeth cleaning and some fillings. Everything was fine, the quality of work was good; I had no complaints. Shortly after that, I ended up moving away in 2010 and then moving back into town in 2011. Naturally, I went back to Dr. Pandez since she was the only dentist in San Jose that I had patronized, and I truly liked her 2009 services.
However, I was sorely disappointed with my 2012 visits. After many awkward moments, which included 1) getting water sprayed all over my face
However, I was sorely disappointed with my 2012 visits. After many awkward moments, which included 1) getting water sprayed all over my face
Summer V.
Feb 17, 2011
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A few days ago I went to the dentist for the first time in a year, no big deal since I have always enjoyed the dentist and have never had any problems with my teeth.
I was seen 20 minutes after my scheduled appointment, which was no big deal because I wasnt in a rush. But I did notice I was the only person in the waiting room.
I have been ripped off by dentists before by given unnecessary and optional cleanings, XRays, etc. So I was on my guard with my insurance code book (geeky, i know!) and specifically told them I was leery of being ripped off. I should have known something was wrong when
I was seen 20 minutes after my scheduled appointment, which was no big deal because I wasnt in a rush. But I did notice I was the only person in the waiting room.
I have been ripped off by dentists before by given unnecessary and optional cleanings, XRays, etc. So I was on my guard with my insurance code book (geeky, i know!) and specifically told them I was leery of being ripped off. I should have known something was wrong when
Riff Raff V.
Apr 04, 2008
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I love dr pandez! she has great patient /dentist manners, explains the steps to the actual procedures and is very personable and friendly. Another plus is shes open on saturdays, which is a rarity these days and a plus for me as its sometimes difficult to schedule appts with my work schedule.
though some dentist's procedures are rarely pain free, dr pandez made sure i had as little discomfort as possible. it was amazing as ive never had as little pain from dental shots until i met dr pandez, and to me thats a big deal!
her staff is also amazing, anastasha is the office manager, does the
though some dentist's procedures are rarely pain free, dr pandez made sure i had as little discomfort as possible. it was amazing as ive never had as little pain from dental shots until i met dr pandez, and to me thats a big deal!
her staff is also amazing, anastasha is the office manager, does the
