With your own dedicated team, our Illinois condominiums, townhomes, and homeowners associations always know who to call. Hillcrest Property Management is locally and privately owned. Our engagements are structured such that we are able to gain intimate knowledge on each of our properties, allowing us to offer a uniquely personalized service.
Our Client Care department stays with a work order from the time it's issued, to the date of completion. We pride ourselves in our attention to detail and follow through. For decades, my team and I have strived to create the high-quality management services our associations have come to expect from us.
Our Client Care department stays with a work order from the time it's issued, to the date of completion. We pride ourselves in our attention to detail and follow through. For decades, my team and I have strived to create the high-quality management services our associations have come to expect from us.
Services
Hillcrest Property Management is a team of community management professionals serving Chicago and the surrounding suburbs. We offer services including, but not limited to, on-site management, financial management and reporting, administrative services, community websites and additional components to help benefit the needs of every Association.
Take a few moments to get to know our property management professionals and the qualities that make them excel in their field. Joel is the founder of Hillcrest Property Management. More than 45 years ago, Joel instituted Hillcrest Property Management by providing personalized property management service to each and every client.
Hillcrest Property Management prides itself on being an equal opportunity employer and a step above the rest of the competition. Locally-operated and family-owned since 1970, we value our employees and treat them as family. Our philosophy is that if we invest in our employees, they will invest their time into the company.
Hillcrest Property Management is a full-service property management company providing homeowner association, townhome, and condominium management services to the Chicagoland area. Hillcrest Property Management is the only community property management company with a designated Property Inspector. The Property Inspector is available to supervise capital projects for associations at an additional fee for eligible associations.
At the core of managing a condominium association is the close proximity in which residents reside. Fairness is key to keeping the peace. Among the types of homeowner's associations, condominium property management is the most complex, and comes with the most risk for the association board. For an association, the more common areas there are, the more rules, regulations, and maintenance is required.
Reviews (20)
Tony G.
Dec 04, 2021
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It's been almost a decade since my last review.
Well, here goes.
One would assume that a company or business that receives numerous complaints from the people who pay their salaries would simply make an attempt to improve their services by revamping or "draining the swamp".
Too wordy?
What I'm trying to tell the readers or reviewers of Yelp is that this business still stands to this day as a greedy, evil and uncaring company that truly operates as a mob or mafia.
Mob or Mafia?
Yes, like the ones in the show "The Sopranos"; they will cheat, steal and make up their
Well, here goes.
One would assume that a company or business that receives numerous complaints from the people who pay their salaries would simply make an attempt to improve their services by revamping or "draining the swamp".
Too wordy?
What I'm trying to tell the readers or reviewers of Yelp is that this business still stands to this day as a greedy, evil and uncaring company that truly operates as a mob or mafia.
Mob or Mafia?
Yes, like the ones in the show "The Sopranos"; they will cheat, steal and make up their
Bill N.
Nov 24, 2021
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Stephen J.
Nov 12, 2021
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Johnathon C.
Oct 05, 2021
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If I could give zero stars I would. The response time, if they respond at all, is deplorable! Simple questions asked go completely ignored. Notices required by our bilaws to be sent in specific time frames are not followed through. They don't hesitate to send out other notices though. The notice of special meeting of our board to sue a homeowner for their fence was promptly sent out. The notice to cease and desist that I received after the homeowners had a special meeting was sent out within days. For some reason though the required notice of our annual meeting to hold a new election and the
Dana K.
Aug 06, 2021
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I have NEVER worked with a company so unresponsive as Hillcrest Property Management. My opinion is that the TAT for responding to inquiries is unacceptable. The outrage and frustration I have for this company is fueled by our high HOA fees - the service we receive does not match the high cost (I am aware that there are building maintenance fees, etc. used in our HOA).
I have submitted a move out request a week ago and I have not received a confirmation or response that it is approved. I have movers coming and paid $1300 for them and I may have to cancel and incur a cancellation feel. I also
I have submitted a move out request a week ago and I have not received a confirmation or response that it is approved. I have movers coming and paid $1300 for them and I may have to cancel and incur a cancellation feel. I also
Michelle B.
Jun 17, 2021
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It's difficult for me to express my outrage and frustrations with Janice Collins.
Our small townhouse complex switched property management companies less than two years ago. Ms. Collins is our designated property manager. Communications with her since have been an exercise in, well, miscommunication and lack of timeliness. I disagree with the post who said her customer service skills are outstanding; that has NOT been my experience.
Ms. Collins began working virtually shortly after we transitioned to Hillcrest. I understood why she was working from home, but not why it took her so long to
Our small townhouse complex switched property management companies less than two years ago. Ms. Collins is our designated property manager. Communications with her since have been an exercise in, well, miscommunication and lack of timeliness. I disagree with the post who said her customer service skills are outstanding; that has NOT been my experience.
Ms. Collins began working virtually shortly after we transitioned to Hillcrest. I understood why she was working from home, but not why it took her so long to
Ruth A.
Mar 02, 2021
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Karin D.
Nov 30, 2020
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While I enjoyed living in the Shorewood property, Hillcrest Property Management's incompetence was incredibly frustrating. I spent a month in the summer of 2019 with no hot water, and then in January of this year my kitchen sink did not drain due to an issue with the pipe in the wall between units and HPM did not respond to my complaints or those of my landlord. I moved out in September and paid the required move-out deposit and have not received a refund. I have contacted the correct person at HPM multiple times asking for a response and have not heard back. I would not recommend HPM properties
Angie L.
Sep 21, 2020
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Hillcrest Management Company is awful. I live in a condo building. Not exactly sure what they do, but they don't create a harmonious atmosphere(I read that in a management company job description.) instead, we have an HOA telling us that we own an ~$6,000 special assessment. We just had a special assessment of $33,000 each, 3 years ago. My unit is worth about $135,000. I try to talk to Steve and he's telling me how the board has the right to approve a special assessment. We haven't had a meeting or budget this year. He says," Well, it's a pandemic." Well, it's
Perry F.
Jul 10, 2020
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I speak from the heart, i speak the truth , im 63 years old, my lord/ Jesus is my witness; Based on my experience with construction, with management, with project management, and 12 years ( 3) terms where i announced i believed in term limits halfway in my third term and retired at public office, I will not and would not indorse and even warn the private sector that for the money spent, very disappointed and my opinion to shop for a other management company! Its sad what goes on at Hillcrest Property management! Im a Board Member with the association, I asked for information before July 4 Th
Amy H.
May 28, 2020
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Kevin, the property manager at Bay Colony, is wonderful to work with. He always responds promptly to email correspondence and is friendly and helpful in person too. I have the utmost confidence in him that he's taking care of my family's property by responding to issues as they arise and often before they even become issues. Thanks, Kevin!
Austin W.
Feb 06, 2020
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Amazing people to work with all around. Everybody in their office are responsive and friendly. All really good people too, so it's easy to work with them. Anytime we need something, they are a short phone call or email away and always ready to help. They'll go the extra mile for you and I would recommend them to anybody.
Cindy V.
Sep 27, 2019
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In my opinion, Hillcrest Property Management is contracting a lawn service and TruGreen for too frequent chemical spraying of our property at Thornwilde. It's a fact that spraying was done in August, September, and they want to spray the property in October. The property manager parrots, It's in the contract. My question is; who is profiting from allowing so many chemical applications to our property? Furthermore, it seems there is no thought for the health and well being of the creek, the people, or wildlife that lives in Thornwilde.
Mari F.
Jul 12, 2019
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My husband is a fairly new board member at a property managed by Hillcrest. He has previous government experience and is appalled at how long it takes to get any document. Judging from the other comments here, it's obvious the other board members did not do due diligence in selecting a management company.
Sasha S.
Jul 11, 2019
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Kay R.
Jan 11, 2019
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Wonderful company and service. I had a discrepancy on my account and I couldn't get ahold of the book keeper after several calls. I was eventually connected with a woman named Jan. Within a few short minutes, my issue was solved. A big thanks to her! From now on I will go through her to help me with any problems I have.
People in the industry always get a bad rep, but it's really just impatient people. I Read some the the reviews below, and they couldn't be more incorrect.
People in the industry always get a bad rep, but it's really just impatient people. I Read some the the reviews below, and they couldn't be more incorrect.
Margaret B.
May 11, 2018
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Margo W.
Apr 13, 2018
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I've been talking to Scott for over the last year and more. I have the emails to prove it. Per the board it's the structure of the balconies that's causing the problem something they knew before I purchase. All they do is pass the buck. NO one wants to take responsibility for what's happening but I have to live it. How is that fair? My livelihood and fate is up to a group of individuals that don't have to look at the problem. What will they do when these balconies decide to collapse because of their negligence???? You
Lori S.
Apr 21, 2016
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Patricia L.
Mar 09, 2016
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This management company is very slow to respond to problems in our building. I live In Meadows Condo.
There was work done in the building hallways and wasn't finished for months. the wallpaper needed to be replaced and painting needed to be done. Also lights out in stairwell for 4 months and has not been replaced. It has been reported several times. The rep for our building is the least noticeable person i have ever met. They really need some education if they are going to be in this business.
There was work done in the building hallways and wasn't finished for months. the wallpaper needed to be replaced and painting needed to be done. Also lights out in stairwell for 4 months and has not been replaced. It has been reported several times. The rep for our building is the least noticeable person i have ever met. They really need some education if they are going to be in this business.
